Customer Reviews for Village Rentals
(U-Haul Neighborhood Dealer)

74 reviews

4650 N Hwy 7 Ste B   Hot Springs Village, AR 71909
(Located at Village True Value)

(501) 209-4602

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 209-4602

4650 N Hwy 7 Ste B
Hot Springs Village, AR 71909
(Located at Village True Value)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

The folks were great. Short booking notice and trust from each other on return time since there was a booking first thing the next morning.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Nothing but the cost of the rental coming back from same locations more then doubled. Ridiculous!

Mike B. 
Rating:
5.0

All locations are great, however the phone number for U-Haul is a joke. I had questions related to credit for my rental and stayed on hold for over an hour each time for tries. I have NEVER spoke to anyone for the U-Haul by using the phone. U-HAUL needs to fix this!

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
2.0

Unit exterior dirty, but it had been raining a lot lately. Tried to get me to buy a plug adapter even after I showed employee the trailer plug equipped on truck. Extremely slow rental, and unit was rented and paid for online.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

This location is well located to Hot Springs Village customers. The staff are super efficient and easy to work with. Plenty of parking and easy to get into the location. This location is much more desirable than driving to Hot Springs. Super nice staff. Quick returns. I will use this location again.

CLINT B. 
Rating:
5.0

Drop off was quick and easy, he came out in the rain to unhook and check the trailer. Not just anyone would do that, great service here.

Martin C. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

DANE T. 
Rating:
2.0

I would rate Poor / 1 star but didn't want to be mean. The customer service rep at the counter was unprofessional and rude. He did not have any product training and couldn't care less about it. The requested equipment was not provided… 2 trash bags of blankets… turned out to be only 1 dozen and not the 2 dozen requested. I would go somewhere else if I had to rent again… even if out of the way.

BRYAN H. 
Rating:
5.0

Truck rented was clean, comfortable and ready to go except that the passenger side view mirror was frozen in place/stuck, not able to be adjusted. Made for some poor vision on the passenger side of the truck at times. I did notify the folks at turn in.

JANET L. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Alfred H. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
3.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Drop off was even easier. I was there just before they were closing and that didn't phase them in the least. A+

EDDIE C. 
Rating:
4.0

Quick and helpful

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
4.0

Customer did not leave a comment.

JANET W. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
4.0

This location provides service that is far superior to the location on hwy 7. Nice people who were actually helpful.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
3.0

Need to check trucks for cleanliness.

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great gal that helps gets everything checked in and always with a smile!

Stan W. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

LUCY L. 
Rating:
5.0

The people working the Uhaul desk were great. Elizabeth is quite an amazing young woman too! She was super friendly, smart and knowledgeable about every aspect of Uhaul rentals, right down to hooking up the car transporter to our 26-ft rental truck. Seriously, she was awesome!

GWENDOLYN A. 
Rating:
5.0

Customer did not leave a comment.

ALLEN T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Haley was super helpful!

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

earl W. 
Rating:
5.0

East and quick process! Real nice attendant and she was very efficient! I left my lock on trailer and she texted me. She came out w/me to make sure I got it off ok. No improvement need at this location!

DENNIS GILBERT J B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Have used Uhaul many times. Great

Ulrich A. 
Rating:
5.0

Customer did not leave a comment.

MONTY W. 
Rating:
4.0

This is my 1st time using them. Everyone was very helpful and courteous. My ONLY recommendation would be to update how the describe their location. It under some realtor name instead of True Value hardware. Really throws a person off trying to locare it.

TYSON P. 
Rating:
5.0

Had a great move. Thanks

RONNIE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Helpful and quick with the return process.

Steven S. 
Rating:
5.0

One suggestion. The address of the correct location was not included on the confirmation. There happened to be two locations withing a mile of each other and we were not sure which to go to.

Gregory M. 
Rating:
4.0

Keep up the good work.

AUSTIN B. 
Rating:
5.0

The check in staff were helpful when checking in and getting my trailer hooked up. No problems what so ever. will rent here again.

STANLEY H. 
Rating:
5.0

Agent was extremely helpful and courteous!

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
4.0

Customer did not leave a comment.

Dane T. 
Rating:
4.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

RAYFORD M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JOHN LOUIS P. 
Rating:
2.0

I had called a few days prior to my date of pickup and reserved a trailer. When I arrived to pickup the trailer they had a hard time finding the reservation in the system. I then discovered that they didn't have the trailer I originally reserved and had to settle with a more expensive cargo trailer. The trailer ended up not being large enough for my cargo. I had to remove some of the structure from the cargo in order for it to fit. I don't necessarily fault the location but Uhaul's website should be seamless when trying to make a reservation and it isn't.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
No reviews have been submitted for this location.

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