We used this drop-off location after hours so we can’t comment on the condition of the facility or the personnel. However, I had to answer.
Peggy O
Customer Reviews for Vincent Earthmoving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s nothing to do with the location or the workers there, it’s the fact U-Haul has put these gas engines in these box trucks that struggle SOOO bad with any weight and going up hills. Please for the love of God and everything that is Holy, stop putting in gas powered engines in vehicles that are literally made to haul stuff…
Charles PI had to drive from Rockford Illinois to Elizabeth Illinois. Which is an hour and a half one way. So that's extra mileage and gas.
Patricia BIt was nice to be able to drop it off so easily.
Brian SEfficient operation.
Jeff WMike did a great job for us and I would use them again.
Joe TApp isnt fluky
Marvin BThe woman that was in customer service was helpful, pleasant and very understanding. I would recommend this place to anyone.
Stephen LFriendly, efficient, and cooperative check out person
Barry WTo these questions yes, but as to Uhauls lack of customer service I wouldnt recommend uhaul
Kyle DWhile U-haul directs me to the dealer in Savanna IL and Hazel Green WI, Vincent Excavation does a great job for me.
KEVIN LIt was great and easy
Abdiel PEasy process and convenient.
Thomas GGreat service
BRIAN BI like picking up at Vincent Earthmoving, they are very helpful and make sure the trailer is connected properly.
Donna RThe place was actually closed for Sunday..but another employee called the owner and was helpful
JONATHAN NStaff were very friendly and very helpful!
DAVID SGreat service no hidden fees or costs.
Dan BGreat service!
Christopher WThe location was great, but the uhaul app did not work. It could not find my location and it would be a 51 minute hold to talk to someone.
Stephanie WI am grateful this location is accessible to our home site.
THOMAS SNot too much could be done to improve this experience. It was terrific. I made an error with regard to the size trailer I needed but now worries, Vincent Earthmoving staff solved it without breaking a sweat. I was pleased.
Steve BNothing. All was awesome
Amanda SFriendly, courteous, knowledgeable staff.
DEB MThank you for your help great job
john pThe 6 x 12 trailer does not have a jack and no one was available (during business hours) to help me unhook.
KEVIN RThe right door of the truck wouldn’t open
Melissa KAs it turned out, we rented a van instead of a trailer, and iit cut the move time in half. I couldn't be happier.
WARREN JEasy, clean equipment, professional, courteous. Will definitely use again and refer others.
Jeffrey WDrop off was easy but not sure who was at fault but 3 weeks after drop off my wife received a charge for almost $2000 saying we just dropped it off somewhere in by Chicago. For a company that has been around for this long it's very difficult for me to understand how. Uhaul needs to make sure these locations are stocked with what they need for customers to order online. The Chicago location that charged us the $2000 was not even where we got the uhaul from so I don't know how they even charged us. Not to mention when I called was very rude and basically called me a liar and then hung up on me. In the end we did get our money back and said employee called and apologized. Zero stars, fix your business
Abeer AWe rented a 6'x12' trailer. It was ready when I arrived. They assisted me with hookup and I was able to drop it off that evening with no problem. I really appreciate it and will rent from them again.
Kent PStaff is so kind and helpful.
Laura GI have used Uhaul at lease 5 times over the last 6 years. Most of the time it was a hassle free seamless experience. Not this time, due to way you have changed your business model. Why is it booking online "due to availlability" not having the location availablity change the day of pickup? Also, a phone confirmation of a appliance dolly . Not available when picked up. This was a game changer, but I was stuck . At $20 rental have some spares avaiilble at your locations! It is all about the service and availability, not necessarily the price.
Michael BNothing ! When I arrived at the facility someone met me outside and we unhooked the trailer. The employee was kind and helpful, I loved the whole experience! Thank you!
Donald VNone
Noel PGreat customer service, will always go back to the Lena location.
Laura Gclose to home easy anytime drop-off...
doug nRented a utility trailer, easy check in, easy hook up, and easy return!
Charles DPick up was well coordinated due to weather. Appreciate the communication
Donna RWe always get great service at Vincents.
HollyE M