Customer Reviews for Vins Auto
(U-Haul Neighborhood Dealer)

530 reviews

195 American Legion Hwy   Revere, MA 02151
(Located on Route 60 Revere inside AL Prime Gas Station)

(781) 289-6209

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(781) 289-6209

195 American Legion Hwy
Revere, MA 02151
(Located on Route 60 Revere inside AL Prime Gas Station)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The app frequently showed error and restarted when I check in and out.

Homan K. 
Rating:
3.0

I rented the truck and a dolly but had to pick up the dolly at another address and was charged for extra miles

Taiane A. 
Rating:
1.0

To much money

Jose O. 
Rating:
2.0

Overcharged

Joseph G. 
Rating:
4.0

the truck was filthy. the back and the front. They said the truck was full and it wasn't.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

DEMAR C. 
Rating:
5.0

Customer did not leave a comment.

allabout M. 
Rating:
3.0

You offer the mobile share but in an area that has poor cellular service - it made it harder to use than app. Also the truck's cab was extremely dirty and looked like it had t been cleaned out in quite a while

William V. 
Rating:
3.0

Pads were out of stock, and I requested two dollies but they only had one appliance dolly.

Roselyn D. 
Rating:
4.0

We had problems with remote pickup. Not sure that I can recommend getting a truck from a not-open community supplier versus an actual UHaul store during open hours.

Kent G. 
Rating:
4.0

Had some turning ignition key. May want to check it out

Gary T. 
Rating:
5.0

No improvement necessary. Keep up the great service.

Joanne T. 
Rating:
5.0

The team at patriot gas in revere ma excellent, Adam and Pam, good service, thank you all, Alexandro

Alex M. 
Rating:
2.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

The lady that helped me was so pleasant and informative!!

Kathryn B. 
Rating:
5.0

I rented the van from 1995 but I was mislead but a $12 sub charge it came to a different price so it was misleading it's not 1995 I understand you pay tax but that sub charge whatever that is it's totally wrong and misleading the people for $12 that's crazy need to do something about that but I'm going to report it that is not right

Thomas R. 
Rating:
5.0

Excellent service & attention to detail by pay. Great local business establishment.

William O. 
Rating:
3.0

The truck was disgusting. There was dirt / stains everywhere. All over the inside of the dash, steering wheel, side of the inside of the cab, etc. I took a video when I got inside to show how terrible it was

JAMES B. 
Rating:
5.0

Pam Mellone and company were great, definitely would use UHaul services in the future.

Zubair N. 
Rating:
4.0

Customer did not leave a comment.

Sandra O. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
1.0

Lady at front desk was unable to book truck, I did one time online and she canceled it , because she doesn't know about booking. It's took 2 hrs to book the truck . That was my bad experience ever to pick the truck from UHAUL

SAJJAD H. 
Rating:
3.0

The customer service is good !! However I paid for dolly cart rental and they didn't have it to me, truck was very dirty.

Ruan M. 
Rating:
5.0

Judy was a pleasure to deal with and she made the process simple. Loved driving the 10' truck too!

Tracey S. 
Rating:
5.0

Customer did not leave a comment.

Barbary C. 
Rating:
5.0

ABSOLUTELY NOTHING!!! I GIVE IT A FIVE STAR RATING!!!

Carol M. 
Rating:
5.0

Pam was very nice to rent from I would rent there again

lynda T. 
Rating:
5.0

Customer did not leave a comment.

Stefon F. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Everything was ok; Especially the Custmer Service rep. was very helpful and polite . ThankYou !

javier R. 
Rating:
5.0

Wish i did, but everything was excellent..😁👍

Philip S. 
Rating:
3.0

Customer service was rude to me when I told him I couldn't drive the truck that the mirrors couldn't be adjusted on they finally found a truck that only the passenger mirror was able to be adjusted how do you rent trucks when they're not in good running order especially when you have to back into places

Linda L. 
Rating:
5.0

services was fast and really friendly its my third time renting a truck/van! awesome!

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Mina J. 
Rating:
5.0

Great service and friendly staff. Definitely recommend this location.

KARLO M. 
Rating:
5.0

Customer did not leave a comment.

Hector B. 
Rating:
5.0

Great service thanks!

Francisco U. 
Rating:
5.0

Overall, had a great experience at this location. This will be my second time renting a U-haul from this location and will continue to do so if needed. Employees are great, kind, and very helpful.

Natasha C. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

It;s apparently a minor U-Haul location convenient when you are flying to or from Logan Airport.

CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

Tekmong K. 
Rating:
5.0

Customer did not leave a comment.

Zeljka N. 
Rating:
4.0

thank you so much

maria N. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
1.0

Truck was in terrible condition, disgusting, and leaked hot engine air onto my leg.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

good

Brahim H. 
Rating:
5.0

The mobile app was supposed to save me time. I didnt leave til almost 715, 14 min after I got there. I returned the van almost an hour earlier then expected. I hope it reflects on the final amount i pay. Other than that, experience was top notch

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Ana Carolina R. 
Rating:
5.0

Customer did not leave a comment.

anne W. 
Rating:
4.0

Customer did not leave a comment.

ANGEL R. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

The lady who assisted me was nice and provided great service

Lucas G. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Mehdi B. 
Rating:
5.0

Excelente servicio de parte de la gente que te brinda el camión

Hugo R. 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

Quick service and location! Customer service was top notch

Donald M. 
Rating:
3.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

KARIN E. 
Rating:
5.0

Vins auto is the BEST place to rent a uhaul. Workers are friendly, helpful and attentive. Walked me through the entire process. Love this place

Dena D. 
Rating:
5.0

Customer did not leave a comment.

Jordan Z. 
Rating:
5.0

Thank you for the clean vehicle and help at checkout. Dropping off was easy with the night drop box.

David P. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
1.0

Please contact me 617-259-5387

Jason O. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO V. 
Rating:
5.0

Customer did not leave a comment.

Joaquin L. 
Rating:
4.0

Customer did not leave a comment.

Lynn M. 
Rating:
4.0

App experience was clunky, took me 30 mins in the parking lot to figure out how to get going.

Benjamin A. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The interior was clean but the exterior was somewhat dirty and still had snow from days previous.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

MOISES D. 
Rating:
5.0

Great and fast service

Mahmoud A. 
Rating:
5.0

Very kind staff members

Carlos L. 
Rating:
3.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Great customer service and super easy pick- up and drop- off. Highly recommend.

Lauren R. 
Rating:
5.0

Van was clean and new!

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Ignace T. 
Rating:
5.0

Very please and professional

Abdellah A. 
Rating:
5.0

Customer did not leave a comment.

Rachid B. 
Rating:
3.0

Truck had been driven hard and put up dirty. Yeah, the box was swept out and it's your brand image, so I care nothing about how shiny the vehicle is, but I had to wash the windshield 3 times to be able to see thru the windshield and into the mirrors and after third time I had to wash the inside of windshield. What I am describing is the difference between your image and my safety. I do operate a variety of vehicles and the disorientation of adjusting to another new vehicle is compounded by an occluded view of the situation in which one is operating. And the cab was decorated in bread crumbs, really? Windshield washer fluid was empty. Cargo Dome light did not work. Hello Budget....

Michael H. 
Rating:
5.0

It was very expensive.

Siris A. 
Rating:
5.0

The lady PAM was very helpful and knowledgeable

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Fredrick M. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
3.0

Customer did not leave a comment.

karima B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN A. 
Rating:
1.0

Are charging more than the agreed amount.

Luan S. 
Rating:
3.0

The price is extremely high. It's advertised that it's 19.99 for a truck. After you make your purchase there is all these hidden fees. I will not be using U-Haul anymore.

Roger B. 
Rating:
1.0

I was charged for staff that I didn't use or had on the truck.$5 for a dolly and $5 for furniture pads. I

Juan D. 
Rating:
5.0

Buena atencion

Adriana L. 
Rating:
5.0

The online was not good

Sean G. 
Rating:
3.0

Customer did not leave a comment.

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
No reviews have been submitted for this location.

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