Customer Reviews for Vinton Specialties

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vinton Specialties

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Kristin S. on

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HORRIBLE

Randy W. on

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Customer did not leave a comment.

Christina G. on

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No one was physically there we went to return the U Haul and it was difficult to tell where exactly it needed to be returned at, but we managed. I ended up using the mobile U Haul app to return the U Haul myself because it was easier than waiting for someone and I did not want to be charged extra. There was a sweet lady there that informed us the owner was not there and that he would possibly be back later or tomorrow, but by that time I had already submitted the U Haul onto the mobile app. Renting a U Haul for the journey that I made was not the most pleasant, but it did make it easier

David H. on

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Dolly was not available even though ordered during reservation over the phone. The pickup location did not even have a dolly available onsite. Call waiting times were really long. We literally moved everything before anyone could help us find another dolly due to excessive call waiting times. Call transfers were >1. We were told that we could not return truck to destination at initial reservation. In other words, we would have to drive more miles to bring the truck back to original pick up store which would cost more money.

Gwen H. on

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Customer did not leave a comment.

Matthew B. on

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Peggy V. on

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Connie M. on

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Need more trucks in larger towns, Vinton location was late opening, the office is a mess, other than that, experience was good.

Sharon G. on

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John F. on

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Mr. Walker? I don't remember his name but the man running this location is very friendly. rental process went smoothly.

DASHONDA R. on

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Customer did not leave a comment.

GARLAND W. on

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Ann E. on

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The gentlemen/owner was helpful. He had the necessary supplies. They were clean and well kept but his building is a hoard of discarded items. Someone from corporate should visit. Convenient corner

Dayna K. on

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Curtis is a great guy and very friendly and helpful!!

Brittany B. on

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Customer did not leave a comment.

Michael S. on

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Location at Vinton Louisiana was very very dirty!!! The person at the facility did not inspect the vehicle with me to identify existing damages to vehicle. This caused concerns returning the vehicle in Sunnyvale due to a damaged front bumper and other scratches and dents that was not caused by me. The vehicle had mud in the floor boards and a bad smell in the cab. The damages had an X sticker that had been removed but you could still see adhesive where the sticker was placed. Also the vehicles fuel tank was empty. The facility did credit me and required I return it with 1/4 tank, I returned it with a 1/2 tank. I want to express my dissatisfaction also with the fact that we had to drive to Vinton Louisiana to pick up the truck. I stopped by the location in Orange Texas when I arrived in town to verify the vehicle was ready to be picked up. I discovered it had not been returned and no message from the previous renter when it would be available. They young lady at the Orange Texas facility did not offer any suggestion other than calling the UHaul to reschedule or find another pickup location. I chatted with UHaul from the website explaining my situation, they informed me that the previous renter extended their contract another day. Now I am in a bind, I have movers schedule at both locations and unable to reschedule. The alternate solution was to drive to Louisiana. My contract said I had a guaranteed pickup in Orange?????????I understand that you can not control the people that rent vehicles but if I had not stopped to verify, this would have turned out very ugly for me and my relocation.

maverick t. on

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Linda j. on

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Adam L. on

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Was forced to drive to this location because the one I reserved wasn’t available. Poor quality of pickup location.

Gorlene D. on

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The odometer and clock kept going off so when I went to check out the mileage was not showing so had problems.

Tammy T. on

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Customer did not leave a comment.

Carla B. on

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Very nice people

Nancy S. on

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This was the best experience I ever had while renting from U Haul. The agent was extremely nice and friendly. He added hope to a disastrous situation. Thank you.

Gaston R. on

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Curtis is very friendly and helpful. A very pleasant experience!