Customer Reviews for VIP Diner
(U-Haul Neighborhood Dealer)

Rating:

1.0

The individual there and the supervisor were very helpful and tried their best. However, as a customer of U-haul for over 25 years, I will never use a self-serve location. Very Very poor logistics, technology, and operations. You booked two customers for 1 vehicle, the keys were not in lockbox, and the lockboxes were archaic which no one besides the kind gentleman working inside knew how to open. An absolute horror of an expeirnce, 2 hours wasted, and I had to pay my movers extra because UHAUL didnt provide the vehicle in time.

Rating:

1.0

Person at facility refused to take me, advised since I had app, to use it. Vehicle was parked in and attendant said “sorry brotha” annd fist bumped me after I spent 15 minutes wiggling it out from the tightest spot ever. Did not receive moving blankets that were paid for. Vehicle had “Fuel Low” when I picked up; I had to stop twice for gas to ensure it was in a similar place. Was then charged 25+ dollars for a fuel charge. When went to return the vehicle I had to park it in an awkward spot since other U-Haul users had haphazardly returned the other vehicles. On top of everything couldn’t get the barcade to scan from the app, and was charged an additional $100 for I do not know. Can wholeheartedly say I never utilize a U-Haul again and passionately advocate that no other peers of mine in the area utilize this service. I had to use 2 U-Haul rentals this weekend and they were so abysmal in the process of picking up and returning both times. This review appears to be for the VIP diner while frustrating and poor, it was not nearly as bad as the service received at the actual U-Haul location.

Rating:

2.0

Not only did I not want to go here, I was informed less than 10 minutes prior to my 12:30 reservation that the van was not available there, and I would have to travel 20 minutes to a new location for a van. I selected check in via phone, however it still required me to go inside and speak to a staff member. The front desk lady immediately told us to check our emails as if we were born yesterday and didn’t try that. Thankfully the owner was there to open the lockboxes, and he even said “if I wasn’t here today you guys wouldn’t be able to get the key” so my original time for 12:30 had been pushed to almost 1:10 by the time I was allowed to leave the lot with the van. The process for renting these vans needs to be heavily and I mean heavily reviewed, reassessed and reimplemented because I wasted over 20 minutes on a van that I wasn’t even supposed to be dealing with, because my reservation was changed 8 minutes prior. The place itself is not terrible, however everything about this experience (except for the owner and the kind older server/waitress who went to fetch the owner for us when the front staff person was useless)

Rating:

1.0

The rent by app was an absolute nightmare. It cost me so much time because the app did not work, and there was no simple backup system. Why in the world would this not be a clearer situation? Get my info via email, have me put down the payment before coming out, then give me the code. The app failure cost me so much time, I'll be demanding something back because of how bad this was.