The app told us to go inside for the key, the restaurant said they never have the keys. We need to go to the lockbox. Then we had to call UHaul and they gave us the lockbox number and code. App needs to be fixed for this location... seems the restaurant is annoyed with people coming in and asking for keys. App also failed for taking pictures of the van. We had to call again to get an email to send pictures to. The app needs a lot of work...
Jason T
VIP Diner
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Jersey City, NJ 07306
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How U-Haul Reviews WorkThis is the absolute worst pick up location in the city. It is in the middle of a busy neighborhood and the parking lot of a diner where parking is far and view between. No one in the diner can assist you with any issues going on, not their fault. The pick up process in the drop off were completely different waste of times on both my ends if you’re going to do things digitally and without humans they need to be done correctly.
Anatalie DThe van was in great shape. The pick up experience took me entirely too long. The app was not working correctly and kept asking me to do things over. The van was parked in an extremely tight spot. I felt like i could have damaged it just by moving out of the parking spot. The pick up took about 45 minutes and that is way to long. So much time wasted.
MAURIO BNothing at all, I was surprised at how fast and efficient it was to pick up my rental. It took about 5 minutes. I really liked the new and improved way of getting a rental. Kudos to those involved in implementing a new and simple way to get a rental from U-Haul. Much appreciated.
KAIO CExperienced,Professional warm friendly and kind service. Everything was done.\nIn a timely fashion. No surprises or hidden fees. VIP U HAUL is truly the way to go. They were the light at the end of the tunnel in my unexpected EMERGENCY. Thanks VIP U-Haul Gigi
Saichya H