Customer Reviews for VIP Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of VIP Mini Storage

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Kathleen J. on

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William L. on

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frank M. on

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Robert W. on

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Jim M. on

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Jeffrey T. on

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David W. on

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Michele F. on

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Tom R. on

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BEST CUSTOMER SERVICE I HAVE EVER RECEIVED & I'VE USED PENSKE-UHAUL, RENTAL CARS, ETC. ETC.. CLONE SMITTY SMITH! THANKS FOR YOUR ASSISTANCE WITH EVERYTHING! WAS A PLEASURE I WILL BE BACK AS WELL AS I WILL BE REFERRING YOU AS WELL. TR

michael T. on

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Great

Christopher P. on

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david D. on

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I would like to know how I used 1.5 gallons of fuel to go 6 miles. Don't know why you need to screw someone over to make extra money

Nathan L. on

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Trailer wasnt onsite when I arrived..had to wait 25 min just for trailer to arrive and another 10 min for him to air up a customer's tire who came after I arrived..to make matters worse,the "office" TV trailer was disgusting. He lit up a cigarette and smoked a cigarette with no windows open or without even asking if it would bother us as I had to sit there until he was done fumbling around figuring it all out for another 20 min. I will NEVER rent from here again.

Ty B. on

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Great customer service...

Gary B. on

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Gary B. on

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Todd G. on

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A run down travel trailer that smells of bo and smoke. Wow

Susan C. on

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Nothing,everything was perfect?

Joy M. on

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Kerri H. on

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Ty B. on

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THEE best U-haul experience for me.. and I have rented numerous in the past..

Bethany B. on

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Kathryn M. on

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Customer service is OUTSTANDING!!!!

Gregory D. on

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I was a little shocked on how great their customer service was. They were extremely friendly and helpful.

Norman B. on

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Dixie P. on

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Joan P. on

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frist time I rented from U Haul.Was very easy and low cost.

Robert S. on

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Good helpful employees

Travis W. on

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Shawntel R. on

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Fast and easy!

Edward L. on

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Stephen E. on

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When you order a uhaul online. Make sure that place has it. Cause luckily I called and they didn't have 1. They dont update till Friday and I needed it Saturday. So had to drive 45 min to get 1.

John G. on

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Gary C. on

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Robert S. on

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Change the way taxes and other charges are reported to the customer. There are was no mention or indication on additional charges until checkout. Online order said $471 actual was $602. Would have been helpful to know that earlier.

Lonnie W. on

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Service was great. Thanks

michael T. on

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Great people

Tommy D. on

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Bernice S. on

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Carla W. on

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The lady on Basin was so good to us. Very helpful. We

JOSHUA W. on

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Raymond L. on

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Rasy drop off

BOB G. on

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Remain open during business hours; although personal needs are required and understandable.

Bonnie J. on

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Martin L. on

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Rafael C. on

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BOB G. on

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Nobody there. Closed

John C. on

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Nothing . This location was fast friendly and affordable..

mike R. on

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not a thing different. mr. smitty is very initiated and professional.

William C. on

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The dealer screwed me on the fuel gauge. Claimed it was 5/16 when actually it was BELOW 1/4. I replaced the fuel I used but was still charged over 7 dollars for more fuel. I will NEVER use U-Haul again. You guys are crooks.

Ted C. on

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2 UHaul locations next door to each other. Apparently we dropped of our rental at the wrong location. The location we dropped it off at was horrendous. Nothing but beat up trailers, that appeared to be lived in.

JAMES W. on

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Nothing. Everything perfect!

Lynn H. on

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Marcia F. on

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Just moved here and was not aware that there were 2 locations on the same road. Dropped the truck at 10:30 am (2 hours early and with more gas than when I picked up. As I said, I was unaware of the second location. The agent accepted the truck keys, did not check the gas and said I could go. 3 hours later I recieved a phone call from the agent where I was supposed to drop the truck. She threatened to call the truck in stolen, was very rude. She also called my daughter and threatened her. My daughter told her pond sand.....kind of.

Steve J. on

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I found the 10 ft box truck extremely noisy with a stiff suspension. I would not recommend this type of vehicle to anyone with a light load such as I had. My ears are still ringing due to the sound, but other than the noise and stiffness amplifying every bump in the road,my U-Haul experience was acceptable.

mike T. on

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Great job Need bigger parking lot

William C. on

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David C. on

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Price was right, staff was friendly and helpful, will definitely rent from this location again.

Richard H. on

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Pickup went well. Uhaul rep increased allowable mileage to cover trip

Brenda B. on

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Gregory D. on

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The older gentleman that was there that took care of me was awesome. He was extremely knowledgeable and helpful, he also had great customer service

Nicole L. on

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Paula N. on

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Would definitely recommend.

Sam H. on

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Keith B. on

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The gentleman I rented the U-Haul from was Very Informative, and Very Pleasant. Thank You for another Positive experience with U-Haul.

randy G. on

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John B. on

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Richard H. on

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Amy K. on

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Jerry N. on

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Smitty does a great job of getting trucks and trailers out on time.

Ben T. on

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The u-haul manager Smitty went above and beyond to make our move go very smoothly. A big thank you to Smitty.

James M. on

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LISA A. on

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Nothing. I was late getting the truck do to prior customer not returning their rental. Smitty was awesome resolving the issue. I would and will recommend using the location in Pahrump.

VIRGINIA F. on

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David S. on

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Justinian Z. on

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Make sure the truck/trailer is operational before having them take it to another facility to get fixed (so driving a truck a few miles illegally due to inop trailer lights) or risk not having a truck at all, so a two hour delay or $50 and no truck. Thanks for the passive aggressive ultimatum.

Stacie H. on

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No one was there but drop off was easy

Kirk F. on

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Fantastic manager and facility.

randy S. on

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Michael D. on

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provide a tongue jack. we loaded the trailer first then could not unhook the trailer to load the truck!

David G. on

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dawn K. on

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Very kind

Jerry N. on

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Helen B. on

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MICHAEL B. on

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Larry B. on

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Everything went well from start to finish. Thank you!

Robert E. on

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Dale D. on

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Linda Z. on

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Jim W. on

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Emil Y. on

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Michael H. on

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kurt M. on

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might give them a little more time for paper work, and outstanding help from the staff at this location.

Sam L. on

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jim M. on

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No personnel there on Sunday for the drop off. Hope all details were fine when checked on Monday morning!

Angela C. on

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Outstanding customer service,great people and convenient location. Thank you for everything ??

Robert E. on

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Greggory F. on

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The person helping me was helpful and friendly.

felipe A. on

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Please check the eguipment beafore renting it out

DOUGLAS J. on

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None, service was quick and efficient . . . no complaints or suggestions.

joseph f. on

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Great place!