Customer Reviews for VIP Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of VIP Mini Storage

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SYLVESTER L. on

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very good people to work with, kudos..

Phyllis V. on

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Dennis A L. on

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Techelman M. on

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Very friendly, helpful manager.

Kali L. on

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joanna d. on

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This is the worst experience. Uhaul loves taking money from a single mother of 2. My miles was only 20 miles and I get charged 120. I got charged a total of $235 When my bill is only 70.25. That was my power bill and food. Now I have to wait for you guys to reverse it in a few days while I sit in the dark with no food. I hate this company the last time I rented from you, you left my husband in death valley for 10 hours in August because we got a truck that wasn't supposed to travel out of town. I thought maybe14 years later I thought it would be ok to try again and once again Uhual screwed me over again. Thank you so much for letting me and my kids sit in the dark with no food for a couple of days. I really appreciate the urgency to correct a problem that was not my fault. I hate Uhual and now I hate you even more. Thanks for the shittiest service possible. Anything happens to my family due to your negligence I will be suing. I will be getting a lawyer today.

LARRY G. on

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Polite and courteous

David M. on

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Martin H. on

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Dina W. on

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The office was a small area, and the cigarette odor was powerful. The staff was very friendly and helpful. The grounds where kept clean and orderly.

Joe B. on

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Great customer service

Brandon S. on

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Cathie W. on

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Cathie W. on

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It was a great experience and we will be using this location again in the near future.

Louis W. on

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William B. on

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EDITH M. on

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Dawn B. on

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Ivan W. on

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you are doing great, Keep up the good work

JAY O. on

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Larry M. on

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BUD T. on

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Joe P. on

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DONALD M. on

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Donald B. on

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Tim C. on

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Smitty was awesome. He will be the reason I rent from this location again.

BUD T. on

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Mike S. on

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Owner is friendly and knowledgeable, as well as helpful and not a money grubbing SOB like many others I've encountered in my 70 years on this Earth.

Justin W. on

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Front tires had no tread on them. My drive was very stressful hoping I did not have blow-out and die.

Dennis G. on

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Donald B. on

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Eric J. on

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MELISSA H. on

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Mark E. on

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JOHN J. on

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Drop off was not secure on Sat. Maybe it was closed because of the extreme heat.

REBECCA B. on

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Check vehicles for vandalism. Because the truck I was driving was loosing fuel as fast as I was putting in. It was extremely hazardous. With a pool of fuel all over the ground.

Janet G. on

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Fantastic customer service!!!

GYPSY T. on

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Richard B. on

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Eddie W. on

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Shelby C. on

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WILLIAM W. on

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SYLVESTER L. on

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everything went smooth as silk, kudos

terry d. on

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Very nice and helpful people. The Bellflower office could learn something from this facility.

DICK H. on

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Charged me $24.00 for fuel and didn't say anything. The gage was exactly where it was when I picked it up. Uhaul I terrible.

GUY A. on

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mike f. on

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Michael R. on

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Great place to rent from. Everyone is helpful and friendly.

DOUG R. on

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Richard H. on

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Great job

Ellis D. on

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Curtis C. on

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Wenda M. on

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James C. on

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Gary B. on

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RIGHT SIDE TAIL/BRAKE/TURN LIGHTS WERE NON-OPERATING. YOUR DEALER STATED THAT HE COULD NOT WORK ON IT -- THAT THE SERVICE TECH HAD TO DO IT. I HAD TO USE THE TRAILER AS IS.

PEGGY M. on

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Nothing. Easy and fast drop-off.

Pamela P. on

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Tanya took my reservation over the phone, she was very helpful and courteous. Smitty Smith is a wonderful man, He made our rental a true pleasure when we picked up our rental and so appreciative on the return end. If we ever have need again we would definitely rent here again, and refer this location to others. Moving is never pleasant but they really made our business feel appreciated!! This location has it all over the U-haul we had inquired at in Vegas, as far as customer service and attitude. Thanks Tanya and Smitty!!!

Dominic L. on

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wish I could buy one of these car haulers....

Richard B. on

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Eric O. on

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JERRY S. on

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Excellent customer service. This one way rental was too expensive!! I had your equipment returned the same day I rented it. I should not have paid to two days!! I have rented from Uhaul many many times over the years and this time, I feel like I was ripped off!

Kelly H. on

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they gave us a new truck and expriance was great will use them again

Robert O. on

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Smitty Smith is a professional and was very courteous, in addition to his being an American Vet Hero! Thanks Smitty

Mary S. on

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Richard W. on

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Richard R. on

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Melvin Z. on

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not only would i recommend this u-haul dealership, i would recommend V.I.P. Storage

DONALD M. on

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Friendly, helpful manager. Would definitely recommend this u-haul and use again.

Linda K. on

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Debra M. on

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Curtis C. on

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NANCY A. on

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Edward S. on

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KEEP THE COPS AWAY, THEY THINK WE ARE GOING TO USE THE TRAILER FOR MORE THEN ONE CAR THAT WAS BULL SHIT, COPS WATCH YOU AT EVERY CORNER, PROBUBLY ALERTED BY THE PROPRYITOR OF U-HAUL. ON BASIN, WE FIGUER. NO- WE USED IT FOR THE ONE CAR AND ONE CAR ONLY, DAAAAAAAAAAAA. I DO NOT NEED TYHE HORASSMENT, FROM THEM, I PAID MY BILLS,COPY,

Matt M. on

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Nothing right now

Michael W. on

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Chad S. on

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Smitty fixed the pricing issue before it even came up Great guy.. thx

Dominic L. on

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I will use this location when ever I need a rental from U-haul. Thanks

Sylvester L. on

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keep equipment cleaner and maintained.. i had no issues with trailer but was not clean or record of maintaince..

PAUL L. on

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Nothing!!

George V. on

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Nicest and quickest service we have ever received from any u haul dealer in our 40 years of using u haul.

harj k. on

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Eugene S. on

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Smitty and Tanya are wonderful, great folks. would recommend...

Abel S. on

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Good

herb w. on

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Lynette S. on

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Needed a step low enough for me to get in. I had to use a ladder, step stool to get in. The amount was different. The $122.00 went through. Then I was charged sixteen more dollars after for the extra miles. Was never given a reciept on that, or told how many miles. I kept track. In between payments i didnt do no shopping, and didnt use my card anywhere. Five hundred dollars came out of my account. I am looking into who took it out. If they could take out a secound payment with out my card. What else can be done? They were nervouse when i ask about it. No other trans actions was done. Because I used cash the whole weekend.

BRANDON M. on

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Keep up the great work

Top Rank B. on

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Victoria H. on

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James N. on

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Nothing. Everything was great.

Robert A. on

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It took a long time to get the trailer because the guy was having computer problems which he said were happening all week. We actually rented from him because the other location said they couldn't rent because of computer problems. The system made us rent the trailer for 2 days when we only needed it for 1 day. He said to try to change it to 1 day, he would have to start all over again which would be another 25 min and he didn't know if it would even change. So we ended up paying double for 1 day.

Mary T. on

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doing great