well done
THOMASK S
Customer Reviews for Vosburgh Home Decor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure inside windows are clean.
PAM YI always have a great experience with my Uhaul service @ this location in Port Hope
Ken BNeed much to do someone professional can know the customer service, need someone know the u-hail process. I spend time on phone with uhail customer service to solve my problem.
Mohammed SService and rental was fast and easy, good job. I gave nothing negative to add. Thank you.
Rob FThe car trailer needs new tires all around. Some of the tires were completely bald, two have severe damage, as in one had a nail in it, one had damage to the wheel wall right down to the belt. One of the ones thay was bald was so bad there were lumps in the tire. I have optained pictures but cannot upload them here. This trailer is not road safe!!!
Jocelyn WMike Vosburgh is 100% committed to customer satisfaction. Uhaul are very fortunate to have him as a representative!
Michael HEverything was great. Well organized and friendly. Great service at this location.
GORD PSolid customer service, offered options which we appreciated
Michelle HVery easy transaction 👍🏻
Michael FThe staff at this location…Brady & Marsha were so friendly and helpful. Excellent customer service!
Paul DThe equipment was in perfect working order and the staff were very professional. A great experience.
Ronald MUnable to get into lockbox. The check in was not working and then I had to wait a long time for a representative to speak with me regarding it. It was just a bit frustrating as move in/out can already be quite stressful.
Howard HEverything was perfect! Keep it up!
Carol LWe had GREAT difficulty with the app for pickup. Great idea and innovative approach that could be fantastic. However, there was so much one had to do onsite awkwardly on a little phone that could have been done at home the day or week before at booking. You can take my license number, my emergency contacts info, a photo of my license etc etc at booking and at home. Greatly reduce the amount of screens, steps and info required at pickup. One can be 70 years of age and using a phone, in a freezing cold parking lot, in a rush, in poor visibility etc etc when onsite for pickup. You need to verify with a photo of driver then and a code to their phone etc onsite that is fine. But no reason at all for 20 screens and rudimentary info easily captured and stored at signup.Make something great so much better with continuous improvement please. Regards, W.Peter Randall CPM CHRL
William RUpon returning the truck it seems the company policy has changed. I am told there is not a refund for unused kilometres and days. This is very upsetting. I would like to be contacted be someone who may make this right
Kirk TGreat place and people
Richard WBrady was amazing from the first phone call and his colleague just as wonderful when I picked up. They were friendly, helpful, even warmed up the truck for me on the coldest day of the year! Please let them know how wonderful they both are with people and give them a raise!
Laina AI wanted a 15 ft truck but was forced to take a 20 ft truck which I believe used more gas as I felt like it was revving very high rpms
John DMy reservation was guaranteed to have an appliance cart for me....which I needed, but I this location did not have the appliance cart available. I did not find this out until I picked up the rental truck.
Scott CJust keep going like that, everything was perfect.
Raza MI am not happy with my first transaction with uhaul. I was not given my reserved truck had to find one myself at another location and I feel I should be given further discounts for all the inconvenience you caused. I had to do a two way move. Which cost me more!
Jamie BExceptionally pleasant staff
Kathy GThis location was great and accommodated all of the last-minute changes. However, Uhaul really screwed me over. They changed my reservation at the very last minute and moved me to a location over an hour and a half away from my original location. They also changed the size of my trailer from a 5x8 to a 6x12 which is almost double the cost! I ended up putting in some extra work and found a nearby location that had the actual size trailer that I needed. I am not sure why Uhaul could not find that for me. The lady who called me to inform me that my reservation changed was not sympathetic at all! I told her I had to work and could not drive that far. She basically told me that if I wanted it, that was all I had and I would be out of luck. I had to put in the extra work myself to find what I actually needed, and then when I did, Uhaul did not have a ball mount available for my hitch, no fault of the furniture store. This entire pickup was a very poor experience. Again, the on-site employees at the furniture store were very helpful and even stayed late to help with the mess that Uhaul created.
Brittny TExpedite more quickly. Took 25 minutes to get truck… system down.
Catherine OLights at night to show you that you are at the right place
richard cProvide the equipment that is asked for. I was late by 1 hour I got there at 6:30 am and the check in window had already expired. Complete pain in the ass.
Michael FMy complaint has nothing to do with the locations. Funny how the review form only allows customers to rate the locations and not corporate/pricing. I'm appalled at the misleading prices on the website and the exorbitant charges for a 2-hour rental. Will not use U_Haul ever again nor will I recommend them to others.
TYLERC GI booked the truck online, when I arrived they could not find my reservation so I had to rebook everything in person. Once we were done they did find my reservation, so that was a waste of my time.. I asked for NO insurance but I got changed anyways, so it cost me more then expected.. Overall my experience was fine, friendly helpful staff, clean well maintained truck, convenient location.
Chris AYou need more truck size selection.
larry aThere was no person too help us sign out the vehicle and the o line experience was not pleasant. The dolly we asked for was not there and we were billed for it. I mentioned this when I saw the receipt in an email and was told someone on Monday would call about this and I didn’t get a call. I can’t find the invoice that was emailed to me can I have I re-emailed to me?
Sonia THave a time machine available for when drop off is being made, so that you are not paying for a full day rental
diane tVery easy access to the equipment versus a couple of other local locations.
norm gNo suggestions. Everything was just great.
Douglas SGreat experience! The ladies were helpful and communication was clear and concise. They had the trailer I booked days earlier ready to go.
Dwane PGtruck was on empty, no gas credit
Steven CIt was a convenient and enjoyable experience at an interesting location where you can browse around the store
RICK KThe people at Vosburgh were helpful, polite and understanding. I would definitely recommend them.
Timothy MThe only concern I have is they charged me an extra 8.00 dollars for safe tow or something that I didn't otherize but otherwise everything was every professenioal and good
paul hI have rented from multiple Uhaul locations. This location, Vosburgh, was very helpful, friendly and easy going. Mike was great. I will def recommend.
SCOTT HDropped off after hours. Mobile app didn't work, spent 30 minutes on the phone to customer service to complete the process which took 5 minutes.
Rick KInterior of van was dirty particularly floor mats
Ronald ESuper friendly and helpful people - went out of their way to accommodate me during my drop-off. An excellent experience overall!
Lenka Li had no issues
Lee HThere is no mention of the 30 minute window of time to check in and pick up truck, until your time expires and you get to sit on hold for 45 minutes at location to re-issue the pick up time. Completely not mentioned online or to call to book truck.
Melissa BVery friendly staff. It was unfortunate that I was charged extra days as I called previously and was told I would not be since the vehicle was smaller than I was suppose to get.
JAMESR MTruck was dirty and had a parking ticket inside
Jason YCharged me a service fee for dropping off a rental early. That's the most ridiculous thing I've ever seen. Stupid, exploitative policy adding stress and cost to an already stressful move, during a pandemic no less.
Dwane PAdvise the customer up front that if they choose to use their bank card instead of their credit card they will be charged an additional $60.00.
Monique G