Customer Reviews for Wally Carlson & Sons

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wally Carlson & Sons

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Michele J. on

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Excellent friendly service always!

Melissa F. on

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Customer did not leave a comment.

mark A. on

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It was literally a parking lot. That's all it had to be.

Kent V. on

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My original pickup location was Coon Rapids. The day before I picked up, I got a text saying that my reservation was being moved to Lindstrom, 45 minutes away The staff was fantastic, but I would have been a lot happier if I only had to drive 10 minutes each way to pick up the truck rather than 45.

JOE G. on

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Sarah W. on

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They always go above and beyond in their customer service.

Paul H. on

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Cheryl S. on

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Make location for pick up closer.

Joe M. on

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I thought the drop location would be a U-Haul office It turned out to be a gas station with a key drop box. I did not know I needed the app either. Should have been warned how 24x7 drop off works

dan D. on

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Free cup of coffee?

Kurt A. on

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Dropped off after closing. No signage that was U-Haul except for trucks left there. Drop box far from parking location so had to go searching for it.

Matthew C. on

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Quentin A. on

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Russ L. on

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The U Haul pick up, and drop off locations were great. Corporate customer service was appalling. Your message said you want feedback to improve customer satisfaction - and I tried on three different phone calls to change my reservation. First before I picked up the rental. Second the day of my rental pick up. And, third the day after rental. I knew my rental dates needed to change from a two day rental to a one day rental. I thought it would be easy to change the date, and therefore change the amount of the rental charge. I picked up my rental at 8:30 AM, and returned the rental the same day at about 6:00 PM a full two days before required. I thought it would be easy to receive a refund of a days rental since U Haul had the rental available to rent, AND UHaul corportate had told me that demand was very, very high and I must reserve days or weeks in advance for my rental because of demand. The pick up, and drop off sites said I should easily receive a refund. I DID NOT, AND CORPORATE UHAUL REFUSED TO PROVIDE A REFUND. Corporate UHaul should provide reasonable customer service, and not double-dip on reservation income. This is appauling, AND THEREFORE I WILL NEVER USE UHAUL AGAIN, AND I HAVE ALREADY INFORMED A NUMBER OF ASSOCIATES ABOUT MY EXPERIENCE. My move was a pleasure except for the rental organization I chose which caused a lot of frustration, and disappointment over a simple transaction which showed no grace at all.

Adam P. on

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James B. on

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Unclear about charges - 1 day rental almost 300?

BETSY W. on

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Timothy C. on

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Went out of there way to take care of me.

Elizabeth A. on

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Amazing service!!!!!!

Ian L. on

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Truck roof was leaking. The leak was coming from many different areas. Many on my personal items got wet.

Everett S. on

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WILLIAM HOWARD L. on

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Kenneth P. on

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Mark B. on

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Very convenient operation.

Karin R. on

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Monte N. on

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Todd R. on

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Diane A. on

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Dale W. on

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Colin A. on

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