Customer Reviews for Walz Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Walz Rentals

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SHON G.
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Always so helpful and friendly!!!

Steve A.
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Dropped off after hours. Easy to find

EDWARD A.
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Customer did not leave a comment.

Melissa B.
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Mr. Walz is always so nice. He remembers his customers, jokes around, and he's always very thorough when explaining what I need to do. He never forgets to ask if I need a dolly or anything else. Best place ever to rent a UHaul!!!

Nancy B.
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Kevin D.
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RONALD S.
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Ronald M.
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Shelly B.
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Matthew L.
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John D.
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Kara S.
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Had a great experience until I got my receipt in my email this morning I was charged over my mileage by 33 miles I only made three trips and took it straight back and to be sure of the mileage I even re-traced my entire trip in my own car...then I called because I figured it was just a simple error and the guy was rude and unhelpful it a horrible representation of the uhaul company if a place can overcharge mileage to make a few extra dollars

STOIMEN A.
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David K.
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Virginia H.
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John K.
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First Class agent!

Everett Y.
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The man behind the counter was rude with us and locked my card so we couldn't get our uhaul until the next day.

Howard G.
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There are three parts of your service, The Pick up, the Drop off and the Uhaul reservation system. As I have rated the Pick up and Drop Off Service are excellent. The Uhaul reservation system is POOR. I reserved a truck and a car trailer at least 3 weeks in advance. The truck was close to me, but the car trailer was over 2 1/2 hours away. There was no way I could get it. Who in your business thinks that having a rental vehicle 2 1/2 hours away is good customer service!!! I could go on. But I will never rent from Uhaul again.

THEODORE R.
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Thomas T.
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THEODORE R.
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JAMES D.
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Very friendly and courteous

clyde G.
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I've rented U-Haul vehicles many times but this was my first at this location. This vehicle was far and away in the best condition of any I rented before despite being north of 50K miles. Bernie at the counter is a pleasure to deal with and my hauling needs were obviously his priority. Don't change a darned thing, I'll be back!

Victoria L G.
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Strange location, vacant lot ...no one to ask where to put keys

COREY P.
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david H.
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daryl D.
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Jason K.
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Sarah B.
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jesse J.
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joe S.
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EXCELLENT SERVICE !!! Highly recomend !!! A +++++++++++++

JENNIFER H.
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Put tongue jacks on your trailers

THEODORE R.
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Should have a discount for returning early. Drove 175miles. Had truck back in 4 hours?

MATTHEW B.
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James A.
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DALE R B.
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Jerome R.
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Wonderful friendly, helpful service. Thank you.

JOSEPH G.
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This location was fine, but it is not where I had a confirmation to pick up the trailer. I had to drive 40 minutes out of my way to get it. Luckily for us it all worked out OK. If it had not, I would have been an irate customer.

DOROTHY S.
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Walz's was my local contact, he helped me arrange for the U haul pick up location.

MICHAEL C.
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Very friendly people, and very helpful in answering my questions

David E.
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don K.
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Walz rentals was perfect to deal with.

JENNY T.
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Gary D.
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U-HAUL SUCKS!!!!!!!!! I wish there was a company other than U-Haul that rents trailers. They mess up EVERY time. I made a reservation at the U-Haul number, spoke to a phone rep. and 3 days later, when I went to pick up the trailer I needed, the renting agent had no listing of the reservation. A call to U-Haul confirmed my reservation, but it was never sent to the renting agent. (The renting agent spent over 30 minutes on the phone, trying so hard to get me a trailer.) With no trailers similar to what I needed within 30 miles, I was forced to rent a different trailer, at a 30% price INCREASE but only after I was forced to go to a different agent. (Please understand, the blame is on U-Haul, NOT the agent. I lost 2 hours of rental time tracking down that problem, then when I was finally able to leave the new agent with the trailer, the contract was mad out for a 21 hour rental, not a 24, so I lost 5 hours of the rental. The person I was helping had to rent a truck because the rental trailer was not big enough and we lost the 5 hours of rental, which would have made all the difference in not needing a rental truck. I do not know if I can state it plainly enough, U-HAUL SUCKS!!!!!!!!!

Diana E.
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This was the place I picked to drop off the truck because it was a block from where we unloaded the U-Haul. However, the paperwork said the drop off place we needed to use was 10 miles away. This place was very nice and took the return.

Elaine D.
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David B.
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SHAYNA S.
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James E.
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matthew S.
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Kevin F.
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All well! The staff was very helpful and very friendly.

Kevin U.
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Dale W.
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Joe G.
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Richard B.
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now that's the way a business should do business, five stars, will rent your trucks from Walz rentals again and again. thank you

david W.
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Kevin F.
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JOHN G.
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DON K.
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Suzanne L.
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Matthew W.
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Dear Sir of Madam, Due to the nature of the contract, the rate was based upon a particular amount of miles allowed. I did not exceed this amount and was substantially under the total miles allowed on the rental. Therefore, I should receive a partial refund for the miles that were not used based on the base rate of price per mile. Please see my calculation below: 53,374.90 ending miles 52,990.2 - beginning miles -------------------------- 384.7 = miles used 506 - miles allowed -------------------------- -121.3 = miles unused The 121.3 miles that were unused should be refunded based on the rate per mile. If not, then the amount allocated initially by the beginning contract agreement was grossly overstated when it was determined beforehand where the truck was to be dropped off. I understand that you need some cushion but 24% in addition? I use you guys a lot and would like to keep the relationship strong. Please feel free to reach out to me at your earliest convenience. Thank you, Matt Worgul

LARRY J.
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Very friendly and helpful. A pleasure to do business with.

RICHARD H.
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Kellis M.
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Helpful, friendly, convent.

DON K.
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DAVID A N.
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MATTHEW O.
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john C.
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Mike K.
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I had to drive what I thought was 40 minutes out of my way to pick up the U-hual. But it turned into 1:30 with traffic. I am very disappointed because this caused us to not get everything moved in the time manner we wanted to. I would like to talk to someone specifically about this and think I should be compensated for this trip. It was not very pleasant. please call my cell!!

jerry W.
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There was some lite dirt inthe cab and the windshield wiper blades replaced but other then that the guys at the Franklin store were very friendly and courteous I would definitely recommend them to friends and or family

John R.
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Only bad thing was we were so tired we forgot to put gasoline in....they definitely price gouged for that little mistake!!! Make sure you put gas in before dropping off!!!!

tom D.
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JUSTIN S F.
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Have a qualified person there at all times to check customers out.

GARY W H.
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I am unbelievably grateful to Walz for coming in on Sunday (when closed) to get me a UHaul to move to Pittsburgh! Thank you for great business!!!

Kathleen S.
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VINCE P.
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HARRY V.
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Everything went smoothly. I would use Walz for a rental again.

CHRISTOPHER S.
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Kelly J.
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KRISTY H.
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I can't think of how to make the experience any better with Waltz. The man who set things up for me was very pleasant and personable. He smiled the whole way through the contract procedure, even though he was having stressful computer problems. The mechanic on duty hooked the trailer up for me as he exained the process (I knew nothing). He was great too! On the following day when I returned the giant trailer attached to my F150, the mechanic generously backed the trailer into it's designated area for storage. I couldn't back that trailer up for nothing. What a relief for me when he drove my truck in reverse and parked it like a PRO! Great experience! I would rent from Waltz again in a heartbeat!

STEPHEN K.
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Very nice to rent from them. Answered all my questions and concerns that I had about driving the box truck. Will rent from them again.

TINA F.
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Gilberto R.
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Very convenient and accommodating was this location. A definite recommendation.

Mike M.
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ANTHONY T.
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David K.
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not a thing - excellent service.

Dennis H.
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JODIE S.
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I had a very poor experience over the phone with a U-Haul rep regarding my online reservation. The folks at Walz saved the day! Not only were they courteous, they were VERY accommodating to my renting needs. If it had not been for Walz, I absolutely would have taking my business elsewhere!!!

Jessca H.
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CHARLES H.
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I know Walz was not open Sunday when we requested our truck, not his fault but we had to store the truck for that FREE day because we were not ready to load. he also neglected to tell us a possible leak in the front of the cargo space. I found this on the little slip of paper stating we accepted responsibility for any damage to our cargo. I wasn't told this and I didn't sigh it - lucky no rain or no leak...

Bernard L.
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JOHN B L.
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There was roaches in the cab running from the glove box. The cab was filthy

MARILYN S.
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We reserved the truck at one location but pickup was at another location. We were NOT notified of this change. Luckily we went to the first location early and just had time enough to get to the second location before they closed.

Casey K.
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Walz is a great location and friendly staff. A wonderful small town shop. I would refer them to anyone.

TOM E.
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Bernie was very nice and helpful!

LAWRENCE F K.
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Shane E.
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KEITH M.
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david K.
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The truck I rented smelled very bad of cigarette smoke. Should not be allowed to smoke in rented equipment. It was horrible. Other than that the truck made my move a lot easier.

RICHARD S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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