Customer Reviews for Wathas Inc
(U-Haul Neighborhood Dealer)

278 reviews

195 - 1st Ave SE   Hamilton, AL 35570

(205) 921-9989

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 921-9989

195 - 1st Ave SE
Hamilton, AL 35570

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JONATHAN R 
Rating:
4.0

Customer did not leave a comment.

Jack V 
Rating:
4.0

Not charge me a $25 cleaning fee after I cleaned the truck and left it cleaner than it was when I had first gotten it. I’m still waiting on my refund of that $25

Dexlen E 
Rating:
3.0

They took right at 95$ from me and said it be processed back to my account it has been over week and no money back

Andrew C 
Rating:
5.0

Great service, always helpful and nice. We rent trucks a few times a year and always receive great service from this location.

JEFFIE B 
Rating:
5.0

Customer did not leave a comment.

ALBERT P 
Rating:
1.0

The lady who was talking to me with the short dark hair, was very rude to me. No patience with me whatsoever. Considering I've got a partial cast on for my knee because I was in a bike accident a couple days ago. And she was not accommodating. She is short with me. I have a lady that was with me to prove how it was treated.

Sonya H 
Rating:
5.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

Customer did not leave a comment.

JOHN J 
Rating:
1.0

Inspection of equipment.On the dolly I rented the strap that goes over the tire was frayed and to short to go over tire.Had to rig up chain around vehicle axle to complete mission

LOUIS M 
Rating:
5.0

Great experience turning in the vehicle.

MICHAEL K 
Rating:
5.0

Clean lot up had stone pile had to park around.

JASON D 
Rating:
5.0

Customer did not leave a comment.

THOMAS F 
Rating:
5.0

Keep trailers in stock. I live in Jasper Al think there are :4 dealers Kept checking for a week no trailers. U-Haul did reservations for one on July 31 in Fayette Al I called day before on 30th said they didn’t have one and was not expecting one. Good thing I didn’t make that 40 mile out of the way drive. U-Haul did find me one in Hamilton Al which was still a 40 mile drive out of the way from Jasper Al going to Auburn Al. But I did get a trailer even if I had to go 59 miles out of way to get it. Point of sadness is you better call what you picking up to confirm a day ahead because U-Haul don’t let you know if I hadn’t called I would if driven 40 miles to pick up nothing and 40 miles back home because they didn’t let me know. Same thing happened several years ago on a 26’ truck. I went to competition and got one. But Hamilton was very nice and respectful.

robbie n 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
3.0

Customer did not leave a comment.

Emily T 
Rating:
5.0

Customer did not leave a comment.

Shaun M 
Rating:
4.0

A identified location to drop off equipment would be helpful.

Gregory M 
Rating:
5.0

Customer did not leave a comment.

Treasa R 
Rating:
5.0

Just keep doing the good work you’re doing?

roger h 
Rating:
5.0

Everything went smothe in returning equipment no Hassell very professional.

Brenda H 
Rating:
3.0

When we picked the truck up from Winfield AL the truck only had 3 quarter of gas in it but I filled it up when we returned it. I thought when a person rent the truck that was one of the rules.

krittala m 
Rating:
4.0

Very good customer service. Easy check in. Fast hook up. Very professional.

Lew C 
Rating:
5.0

Great customer service!

JEFFIE B 
Rating:
5.0

Excellent customer service!

bob h 
Rating:
5.0

Customer did not leave a comment.

Benjamin T 
Rating:
5.0

Friendly and helpful staff. Efficient service.

Cesar R 
Rating:
3.0

My only issue while renting was that the dolly I requested wasn't in the truck when I picked it up. I had to go back to get it.

jana j 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Customer did not leave a comment.

Cesar R 
Rating:
4.0

Customer did not leave a comment.

Melonie W 
Rating:
5.0

Customer did not leave a comment.

Cesar R 
Rating:
5.0

Customer did not leave a comment.

Jessica W 
Rating:
3.0

Driver retuned truck. Can't rate this location.

Donna S 
Rating:
5.0

Give them a free rental

DAVID F 
Rating:
5.0

Watha is a cousin of mine so I am biased. Slay Watha.

Morgan b 
Rating:
2.0

I rented a u haul for one day traveled 6 miles and made sure the tank was on full !! I got a bill stating I traveled 6 miles the tank was on 3/4 charged 33.00 for gas!!! I will never use the drop box again and a different company. That is a way to make extra money off of a rental

SHERRY P 
Rating:
4.0

Watha's representatives are very easy to work with and very kind and helpful. I did run into a situation where the lady that took my payment over the phone, left midday and didn't tell the next shift worker that my reservation was complete and paid for. So when we came to pick the truck up, there was confusion about the reservation not existing (in the system anymore, since it had already been paid for). Improved communication between coworkers would have been nice in this case, but overall my experience was very positive.

Abigail W 
Rating:
3.0

Don’t cancel my reservation within a few hours of pickup. The location took over an hour to setup a new one then the ball size had to be changed to accommodate the trailer

Kelly S 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Milton S 
Rating:
5.0

Customer did not leave a comment.

Abigail W 
Rating:
5.0

Customer did not leave a comment.

TODD C 
Rating:
3.0

Drop off location couldn’t tell me any info on what the pickup location had told me about money back for being under mileage and returned a day early. I was told I would have to contact the person whom rented me the truck. I. E. No communication between rental places or info on the web for them to view.

micah o 
Rating:
2.0

Customer did not leave a comment.

Katelyn L 
Rating:
4.0

Customer did not leave a comment.

Jesse S 
Rating:
5.0

Your services are and were very helpful. Thank you so much. Have a great Christmas and a blessed New Year..

Jake M 
Rating:
5.0

Customer did not leave a comment.

Christian B 
Rating:
4.0

Super friendly people

Larry M 
Rating:
3.0

Customer did not leave a comment.

thomas j 
Rating:
3.0

Drop off location employees stated there was nothing they could do. We would need to contact the 1-800 U- Haul number. Lovely.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

JOSLENE P 
Rating:
3.0

Customer did not leave a comment.

BRYAN H 
Rating:
5.0

Customer did not leave a comment.

Abigail W 
Rating:
3.0

Be careful of the huge pot holes where the trucks are parked drive slow so you don’t damage your personal vehicle. Other than that no problems whatsoever

Marti L 
Rating:
3.0

They are rude. They do not know the system it takes at least two people at minimum 45 minutes or more to get the process taken care of. Two weeks ago I rented from this location it took an hour and thirty mins and cost 45.00 when I was quoted a lower price at the beginning of the process. Today it took one hour to rent today and of course wouldn’t know the price was higher by the time my card was ran

Gina H 
Rating:
5.0

Customer did not leave a comment.

David l 
Rating:
5.0

Pick up and taking back our unit went great. Friendly, people made pick up a breeze. Thanks!

Amy S 
Rating:
5.0

Customer did not leave a comment.

Melissa H 
Rating:
4.0

Customer did not leave a comment.

DANNY C 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H 
Rating:
4.0

Customer did not leave a comment.

ELLIS L 
Rating:
5.0

Customer did not leave a comment.

Melissa H 
Rating:
5.0

Customer did not leave a comment.

Benjamin W 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R 
Rating:
5.0

Customer service was the best

TOMMY R 
Rating:
4.0

Repair tail lights so that they work properly.

NEAL R 
Rating:
5.0

Customer did not leave a comment.

Benjamin W 
Rating:
4.0

Customer did not leave a comment.

Bryan H 
Rating:
5.0

Better direction to location on site

Bebjamin W 
Rating:
1.0

Awful experience, what is the point of a reservation if you don’t reserve what the customer wanted? We had to drive over an hour to grab a uhaul when there were 5 locations nearby .... when we returned the uhaul they made us feel stupid that we didn’t know how to use the car carrier when everything was perfectly fine ... terrible service we will never use Uhaul again!

Lucas M 
Rating:
5.0

Customer did not leave a comment.

Linn C 
Rating:
4.0

Customer did not leave a comment.

Joseph L 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

Cesar R 
Rating:
4.0

I would liked to have been able to get the moving blankets we needed. We also paid for 6 and only received 4. If I would've known they wouldn't have then I could've been better prepared. They were very friendly and super kind about everything though.

Mason J 
Rating:
5.0

Customer did not leave a comment.

katrina l 
Rating:
4.0

Customer did not leave a comment.

Estelle H 
Rating:
4.0

Dropped off at night No problem Called next day to confirm

James K 
Rating:
3.0

Customer did not leave a comment.

JONATHAN G 
Rating:
3.0

The guy at this location was nice and gave me the info I needed! Amazing work!!

JAECINE C 
Rating:
5.0

Customer did not leave a comment.

Cesar R 
Rating:
5.0

Watha's was great, but the truck we rented was terrible condition. The check engine light came on and it had no power. We called uhaul and they send a mechanic from the Wathas location, but the truck could not be fixed so we ended up driving to unload and then taking it back. Uhaul needs to do a better job taking care of their equipment.

Jamie S 
Rating:
1.0

Awful. I brought it back after one day and got charged for 12. I notified U-Haul when i dropped it. I need refunded immediately. Very dissatisfied.

Steven P 
Rating:
5.0

Tammy at wathas uhaul rental place has always been wonderful to deal with

Jonathon U 
Rating:
2.0

The second time I used uhaul and I had another horrible experience. The last person I talked to I wish I knew her name was the only person out of four people to help me. When I called and ordered the truck it was supposed to be a 15 foot truck when we picked it up all they had was the 26 foot truck they said that we weren’t even supposed to take it out of town when we went to return the truck there was no where to park the truck so we had to find another drop off location it was just another bad experience

Kourtney D 
Rating:
5.0

Customer did not leave a comment.

DONALD C 
Rating:
5.0

Customer did not leave a comment.

Dana F 
Rating:
5.0

Customer did not leave a comment.

DONALD C 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
4.0

Customer did not leave a comment.

Leslie A 
Rating:
5.0

Customer did not leave a comment.

RIFE E 
Rating:
3.0

Customer did not leave a comment.

Carl W 
Rating:
5.0

Customer did not leave a comment.

jeffrey m 
Rating:
3.0

Have more of the equipment needed to haul a trailer and be able to put that equipment on for a customer.

LISA A 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
No reviews have been submitted for this location.

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