Customer Reviews for Wathas Inc
(U-Haul Neighborhood Dealer)

212 reviews

195 - 1st Ave SE   Hamilton, AL 35570

(205) 921-9989

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 921-9989

195 - 1st Ave SE
Hamilton, AL 35570

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Customer service was the best

TOMMY R. 
Rating:
4.0

Repair tail lights so that they work properly.

NEAL R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Better direction to location on site

Bebjamin W. 
Rating:
1.0

Awful experience, what is the point of a reservation if you don't reserve what the customer wanted? We had to drive over an hour to grab a uhaul when there were 5 locations nearby .... when we returned the uhaul they made us feel stupid that we didn't know how to use the car carrier when everything was perfectly fine ... terrible service we will never use Uhaul again!

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

Linn C. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
4.0

I would liked to have been able to get the moving blankets we needed. We also paid for 6 and only received 4. If I would've known they wouldn't have then I could've been better prepared. They were very friendly and super kind about everything though.

Mason J. 
Rating:
5.0

Customer did not leave a comment.

katrina L. 
Rating:
4.0

Customer did not leave a comment.

Estelle H. 
Rating:
4.0

Dropped off at night No problem Called next day to confirm

James K. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
3.0

The guy at this location was nice and gave me the info I needed! Amazing work!!

JAECINE C. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Watha's was great, but the truck we rented was terrible condition. The check engine light came on and it had no power. We called uhaul and they send a mechanic from the Wathas location, but the truck could not be fixed so we ended up driving to unload and then taking it back. Uhaul needs to do a better job taking care of their equipment.

Jamie S. 
Rating:
1.0

Awful. I brought it back after one day and got charged for 12. I notified U-Haul when i dropped it. I need refunded immediately. Very dissatisfied.

Steven P. 
Rating:
5.0

Tammy at wathas uhaul rental place has always been wonderful to deal with

Jonathon U. 
Rating:
2.0

The second time I used uhaul and I had another horrible experience. The last person I talked to I wish I knew her name was the only person out of four people to help me. When I called and ordered the truck it was supposed to be a 15 foot truck when we picked it up all they had was the 26 foot truck they said that we weren't even supposed to take it out of town when we went to return the truck there was no where to park the truck so we had to find another drop off location it was just another bad experience

Kourtney D. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

RIFE E. 
Rating:
3.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

jeffrey M. 
Rating:
3.0

Have more of the equipment needed to haul a trailer and be able to put that equipment on for a customer.

LISA A. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Keegan W. 
Rating:
4.0

Customer did not leave a comment.

Tim L. 
Rating:
4.0

Dropping off the truck was quick and easy. Employees were helpful and friendly.

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

Caleb A. 
Rating:
5.0

Customer did not leave a comment.

eric C. 
Rating:
3.0

Update the systems and equipment.

Amanda K. 
Rating:
5.0

Lower prices

Chris C. 
Rating:
5.0

Very helpful! I was supposed to pick up my uhaul in Tuscaloosa. We drove all the way there only to find out they didn't have my 6x12 trailer. They said they sent me a text telling me to go to another location, which was 57 miles from there, but they did not send me a text. My mom who lives in hamilton ended up having to pick this one up at hamilton to bring it to me in Tuscaloosa, an hour and half drive. Thankfully the hamilton location was great and able to provide me with what I paid for. Glad they were able to fix another location's mistake.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
1.0

The truck was dirty. I took pictures of the debris, nails, trash, etc. that was on the truck when I opened it. The actual process of renting the van was T E R R I B L E . It took about 2 hours for the staff to do what I had already done prior to arriving. I made the reservation for the U-Haul online, but it wasn't showing on their end. Furthermore, the equipment that I had reserved was unavailable, even though the website at that very moment said that it was. (In the two hours I was waiting for the two women to make the reservation, I did another online reservation at a U-Haul renter in Winfield. Upon calling, I discovered that the website also lied about what was available at their location as well.) As for customer service, I stood... at the counter for two hours. Aside from being made to feel as though I was a bother and the source of their frustration, I was offered nothing for my time wasted. I'm appalled that a company that's been in business for so long could be so disorganized and careless with its customers from reservation through purchase. If I didn't need the equipment that day, I would have definitely taken my business elsewhere. When I told the drop-off U-Haul employee about my horrendous experience, he said there was nothing he could do. At least he offered an apology, but U-Haul is too expensive to be so unprofessional. HIGHLY dissatisfied. Definitely do NOT recommend.

Sasha J. 
Rating:
5.0

Customer did not leave a comment.

Ellis L. 
Rating:
3.0

The rear passenger side tire blew out and the trailer vibrated for most of our trip. O ly to find out from the road side assistance guy that it had the wrong tire and rim on it. Three wheels were the same. The one that blew out was a different depth and not the appropriate wheel. That was a little unnerving and cost me nearly two hours of travel time. It was not a great experience.

Brad F. 
Rating:
5.0

Customer did not leave a comment.

Ellis L. 
Rating:
5.0

Thanks! Everything was great! Watha's staff was super friendly and helpful. I couldn't have asked for better service!

Melisa B. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

Ellis L. 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
5.0

Nothing at all. A+ In my book!!!!

Tim S. 
Rating:
3.0

Truck was not where we were told, had to drive 60 miles to get the truck and back from original location. Tires were bald. Called customer service and was yelled at by the customer service agent!!!! ENTIRELY UNACCEPTABLE BEHAVIOR!!!! The ladies at Wathas Inc pickup were wonderful so this is about the customer service, NOT the pickup location employees!!! i will NEVER EVER rent from Uhaul again after this customer service incident!!! NEVER!!!!

Robert K. 
Rating:
1.0

Update your system. When I arrived not all the equipment that I needed and had rented was available.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Ralph Y. 
Rating:
3.0

Customer did not leave a comment.

Turena C. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
3.0

Customer did not leave a comment.

Diadhen L. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Customer did not leave a comment.

Laranda B. 
Rating:
4.0

Customer did not leave a comment.

Blake S. 
Rating:
4.0

The app would not work for me to check in my truck. We stood outside on hold with customer service for over an hour trying to get someone to help us get our truck checked in due to the app not allowing me to take a picture of the milage and gas

William L. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Even though the floors were dirty got me from point a to point b thanks uhaul.

Lydia S. 
Rating:
3.0

Update on prices and turn in procedures

pam F. 
Rating:
5.0

Customer did not leave a comment.

WOODFIN G. 
Rating:
4.0

Customer did not leave a comment.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

You would think at least someone would have helped unhook this heavy trailer. but not at this location, no one even offered to supervise me unhook it much less help. This may be a simple task for some but for someone with a back problem, it's very difficult.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Very quick process.

wanda M. 
Rating:
5.0

Overall was the most help!

samantha W. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Wenda O. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
4.0

Customer did not leave a comment.

Devontae D. 
Rating:
3.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

Very Satisfied

SERVPRO H. 
Rating:
5.0

Good service

Timothy W. 
Rating:
5.0

NA

Steve H. 
Rating:
4.0

Customer did not leave a comment.

joesph D. 
Rating:
3.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

Really good equipment and service!

David W. 
Rating:
3.0

Customer did not leave a comment.

RONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
3.0

Customer did not leave a comment.

Dennis H. 
Rating:
3.0

We had the hardest time getting our uhaul. We scheduled it in Red Bay,AL (where we live) and online it said it was available. We spoke to Uhaul on the phone and they said it was not available in Red Bay we would have to go to Hamilton, AL to pick it up. We scheduled it for 8pm and we get there and the place closed at 6. When we called Uhaul we got transferred like 3 times and finally we get someone that can help us by now it is almost 9pm. They adjusted the time for us but this was absolutely the most ridiculous thing I have ever seen. Also I when I ordered the truck in Red Bay I ordered 2 dollies when we get the truck in Hamilton there are no dollies at all. We ended up extending our truck for 2 days instead of 1 and we were told it would be $40 for an additional day and then my debit card $67 and some change for the second day.

Chris B. 
Rating:
3.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Nothing

pam H. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Well if customer rents trailer and gets half block down road and truck breaks down , then font charge him $30 to give the dang trailer back

JERIMEY G. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Fast and friendly service...couldn't have been easier. Great experience.

SHELIA D. 
Rating:
1.0

I keep having different amounts from Uhaul held on my credit card, one was already charged and now a new third one popped up that is a penny difference from the one charged. This rental was overpriced to begin with. I'm not using Uhaul again. I can't afford to have a large chunk of money held up on my card for almost a weeks time. I was charged for furniture pads I didn't ask for nor did I even pick up from the dealer. The truck got poor fuel economy as well, my wife and I used a larger truck in the past and it got better fuel economy than this smaller truck this time (I sum that up as poor maintenance probably old fuel and a dirty air filter). My family had none of these issues last time using Uhaul. It has been a very poor experience.

MICHAEL C. 
Rating:
1.0

Everything

Otis B. 
Rating:
5.0

Customer did not leave a comment.

REGGIE A. 
Rating:
1.0

Unorganized pick up location. Took over 1 hour to get the truck. Did not assist with getting the truck off of the lot, out of the parking area which was an attached gravel parking lot with very large rocks. They didn't know how to get the return location selected. Tried to have me return the truck to Chattanooga, TN when I am in Memphis TN. Horrible customer service.

Brian K. 
Rating:
4.0

none

DWAYNE H. 
No reviews have been submitted for this location.

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