Customer did not leave a comment.Harry S. E.
Customer Reviews for Watson Village Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was exceptional!Mersheta T.
Customer did not leave a comment.Litron J.
Everything went well.James M.
Excellent service!SUSANNA M.
Customer did not leave a comment.Landis R.
My original drop off location at 1235 S Main St â€‰ Anderson, SC 29624 (Empire Masters LLC ) should never be an option to rent from or be a drop off location because they're gated and always closed nor do they pick up the phone. Voicemail is not set up to leave a message. But after calling Watson Village Self Storage, which was down the street, took the stress off my shoulders. Watson village was very professional and took care of my problem.Vyacheslav M.
Customer did not leave a comment.Nakeisha M.
Friendly and professional very helpful. Can not ask for betterRandall C.
Customer did not leave a comment.Kevin W.
Staff at this particular location are nice and helpful. The reason I know this is because the website didn't work to do anything self-service as it is intended. When I arrived to get the rental truck on Saturday, we had to call and have them return to the location because they hadn't gotten the online reservation in time in order to have the truck ready for pick-up. When I returned the truck, I couldn't check it back in using the online service either. The picture of the mileage and gas verifications wouldn't upload after numerous attempts. I had to "chat" with someone and inform them that the truck was being left with the mileage and the fuel level given in the chat conversation. Yesterday, I received 4 different receipts where I had been charged 3 different amounts for the service. All 3 different bank charges are still pending as of right now (Tuesday). Overall, I appreciate the folks at this location for doing their part to make things right, but I'd think twice about using Uhaul ever again after this experience. Highly dissatisfied with the online process which is meant to be contact-less but wasn't anywhere close to it.Jennifer W.
According to paperwork the truck I picked up was on a full tank of fuel, which it was not! I returned the truck with more fuel than I received the truck and was still charged for fuel. Also had trash in the truck which I cleaned out upon return. Will choose another location if service needed again!Trey C.
Customer did not leave a comment.SHANEICE S.
Customer did not leave a comment.Jonathan T.
We were only shown where the trailer was and told to have a nice day. No hookup instructions and they let us leave without having the trailer braking system hooked up. They charged the card before I agreed to the charges and marked as a â€˜return trip' when we scheduled it to be â€˜one way.' Very poor.Eric N.
Customer did not leave a comment.White J.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.michael J.
Such wonderful folks!Tom M.
Customer did not leave a comment.JEFFREY T.
Customer did not leave a comment.Larry R.
Customer did not leave a comment.Kimberly P.
No improvement needed, they were very helpful and friendly, two amazing peopleTanya C.
Customer did not leave a comment.Bruce O.
Customer did not leave a comment.Lois S.
The individual never gave me my final receipt leads me to think that there was something underhanded going on I know I did not P in my mouth I even emailed and text with no responsejames B.
They were very courteous and helpfulMichael B.
We had no issues, people there were great. BUT the windshield was cracked, the passenger mirror was so wiggly it was useless and the passenger window didn't seal so it was SUPER loud and rained inside the vehicle.Jamie T.
Customer did not leave a comment.kevin H.
Cliff & Tracy were very helpful and rendered excellent service. The place where i dropped the truck off was very convenient and easy pezy.Dan M.
Make sure the equipment that you charge for is in the truck . Still I would use you again because all the people I dealt with were so kind .Barbara T.
Good service, friendly and helpful. No complaints, will use them again.Robert G.
Customer did not leave a comment.Timothy H.
Every thing is good! Already! Thanks!Valincia J.
my price was 20.28 card amount was 81.11harold R.
Customer did not leave a comment.Kim G.
Customer did not leave a comment.Ed Y.
Truck I reserved was not available, nor was any solution offered. Had to change my plans and took an extra day off with no pay to move the next day.William G.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.Lyndia L.
very nice peopleCarol O.
Customer did not leave a comment.Kaporsha R.
Ensure there are not any pests in the truck before renting them out. I saw roaches in there before I started loading my house.Dominique C.
Great service!! Friendly staff!Alice H.
Customer did not leave a comment.Monica P.
Customer did not leave a comment.Jonie M.
Customer did not leave a comment.carner M.
Customer did not leave a comment.Ricky N.
I've rented many time, this was more time consuming than any other. Upon return, I was asked for copy of contract, help up for more time than necessary. If you can night drop a hauler...dropping it off in person shouldn't take any longer.Tommy F.
Customer did not leave a comment.Sara O.
I was quoted one price when I reserved the vehicle over the telephone. However, when I picked it up, I was charged an additional $100 and employee could not give me an explanation other than "that's what it says the charge is." Took my credit card and driver's license - returned credit card but not license so I had to have someone overnight fed-ex it to me because he wasn't "authorized" to send it.Michael Y.
The young man in the office was very courteous and informative. He gave clear instructions on where to put the trailer when we brought it back. However, he did not offer to help us unhitch the trailer as personnel at other locations have done w our past rentals. We are 73 and 68 and managed to lift the hitch off the ball and disconnect the trailer. However, I wonder how a less capable individual would have fared without help.Tom K.
The person I reserved through the 800 was very nice and polite so was the gentleman when we picked it up. With them having hours of 8-6 this made it very convenient that we could get it use it and then return it all in one day.Kathleen B.
truck was not cleaned outJohn L.
Customer did not leave a comment.Jacquelyn T.
The man helping me was lost the entire time he was assisting me. I was charged twice and I didn't know the insurance was optional for me, it wasn't made optional. I was charged for insurance without my knowledge or consent. Uhaul should do a better job of training the people that will be representing them.Leonardo R.
Customer did not leave a comment.Leslie C.
Having had a text sent to me about my pick up a few days before my pick up date. I called and confirmed that my order was correct. I was told everything was in order. After calling to let my pick up location I was running late. I found out while in route that they didn't had a hand dolly and no furniture pads that were to be part of my pre confirmed order. Having to call the scheduling department I had to figure out another location on the fly to get pads and hand dolly. Also the worker at the pick up location said I would have to hook up my trailer and I had to locate the trailer on his lot in my own. On all my other rentals someone comes out and helps. I would not recommend this locationBrian W.
Customer did not leave a comment.Jessica G.
Service representatives need to be more knowledgeable about the equipment that is being rented out.David S.
Customer did not leave a comment.Deborah T.
Nothing this facility was amazing thank u to the staff thumbs up...Jason W.
I was unable to use Uhaul app to drop off truck. Glad I had traffic phone number to speak to someone as this location was closed.Holly G.
Customer friendlywilliam W.