Customer Reviews for West Boca Self Storage
(U-Haul Neighborhood Dealer)

432 reviews

9868 Sandalfoot Blvd   Boca Raton, FL 33428

(561) 395-4675

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(561) 395-4675

9868 Sandalfoot Blvd
Boca Raton, FL 33428

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was very friendly and courteous. The place was secure and clean. I would highly recommend .

Stephen J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doru B.  |  Overall Experience 
Rating:
5.0

Don was great! He worked with me and figured out the best solution for my strange needs. A big Thank You to Don! I will definitely be a returning customer

Christopher D.  |  Overall Experience 
Rating:
5.0

Used your storage facility many times .very pleased

Daniel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmin S. 
Rating:
5.0

very friendly

SHOSHANA M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

MAGDA B. 
Rating:
1.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Tom and Mike were very kind with excellent customer service. I would highly recommend this place for your next u-haul.

AFUA F. 
Rating:
5.0

Rented several times with the same location personal very friendly professional Tom and Mike always very helpful

JEFF R. 
Rating:
5.0

My experience was only made better by the exceptional service I was given at the desk and on the phone. I even had to extend my rental and was met with the easiest and most efficient exchange I have had in years. I am renting again within days and see it as a pleasure as well as a service. Thank you and I will make sure to keep this location as my only choice.

MATTHEW W. 
Rating:
5.0

This location was great, especially the people working here today. What was not good was trying to secure this truck before this office opened up, as your online verification system is long and frustrating. Eventually I gave up, as the office was open at that point anyways this morning. Next time I will ask to rent a truck from UHaul during their normal business hours, so I don't have to deal with this again. I think they were trying to call my one contact that was requested from me. Why on earth is this necessary? I have rented cars/trucks plenty of times and never been asked this before.

Darren F. 
Rating:
5.0

All good

CHRIS B. 
Rating:
4.0

Customer did not leave a comment.

SHEILA M. 
Rating:
1.0

I was very kindle served by attendant. But when I came to stored my stuff there was somebody just in front of my room spraying cabinet doors with white color and my car is black.Not good at first.

Darli D.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

MAGDA B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN M. 
Rating:
5.0

Customer did not leave a comment.

MIRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Andres G. 
Rating:
5.0

Customer did not leave a comment.

Edilene S. 
Rating:
5.0

Excellent Customer Service from Tom and john!

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

Daniel A R. 
Rating:
5.0

I love it the mobile car pick up. Very good. I will do it again.

darli D. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

You are doing great for now ! I liked your customer service . Good job

SAMUEL I. 
Rating:
5.0

Mike is the best!

YULIETH A.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Great customer service! Pleasant staff

Shannon S. 
Rating:
4.0

Customer did not leave a comment.

joao F. 
Rating:
1.0

I did not even end up using this reservation. After waiting so long I found out that my one month free promo didn’t apply to this facility because they’re not considered an official uhaul store.

ADLER M.  |  Reservation 
Rating:
5.0

Mike was wonderful, helpful and knowledgeable. The entire experience was perfect! I will use that location again when I need to!! Thank you.

JANE M. 
Rating:
5.0

Great customer service

EDWARD R. 
Rating:
5.0

The guys Mike and Tom were bery helpful and nice to set me up. I like unit also!

Bradley S.  |  Reservation 
Rating:
5.0

Everything was good no suggestions for improvement.

Thomas H. 
Rating:
5.0

You have 2 very good ambassadors of the Uhaul Brand (Tom and Mike) and they should be acknowledged by your management team.

Bradley C. 
Rating:
5.0

great service and attention

jacqueline B. 
Rating:
5.0

All went well.

sabina N. 
Rating:
5.0

Renovar reservación

ANDREA B.  |  Reservation 
Rating:
5.0

Vehicle DC 3269T was my 15ft truck had no Air conditioning 90% of my use. It was near 100 degrees today. Not happy about this. I will not pay full price for the rental. Will be calling my card company to advise. I'm due some type of credit.

EDWARD G. 
Rating:
4.0

Road work going on practically in front of this location. Friendly service

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Andres F. 
Rating:
5.0

Great Guys to rent from

STEVEN F. 
Rating:
5.0

Very pleased with Tom, and Mike. Very professional and explained everything in detail; in the beginning , and when I returned the truck.

edward W. 
Rating:
5.0

Customer did not leave a comment.

Steven I. 
Rating:
5.0

Mike is awesome. 2nd time I rent at this location and both times he has been wonderful

Mariana P. 
Rating:
5.0

Customer did not leave a comment.

POZSGAI I. 
Rating:
4.0

Nothing

ELIZABETH F. 
Rating:
5.0

Customer did not leave a comment.

Annette G. 
Rating:
5.0

Mike was great

kristen T. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Very friendly and helpful folks

Sarah W.  |  Reservation 
Rating:
5.0

Keep on doing what you are doing!

Todd E. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO D. 
Rating:
5.0

Keep Tom and Mike. They are what makes it all.happen.

RICHARD S. 
Rating:
5.0

It was a very good customer experience . Unit was correct size and the Managet was excellent and friendly ,

cheryl H.  |  Reservation 
Rating:
5.0

Lovely people... informative, helpful and friendly

Mariana P. 
Rating:
5.0

Thanks Tom and mike :)

Cigdem E. 
Rating:
5.0

The 2 gentlemen that worked in the office were very professional and pleasant to do business with!! They guided me all the way from picking out size unit I needed to entering and leaving the facility

barbara o.  |  Reservation 
Rating:
4.0

Tom and (Jerry :) Mike. Were great help and funny guys. Thank you guys and all the best AVI

AVRAHAM H. 
Rating:
4.0

Customer did not leave a comment.

MASOOD J. 
Rating:
4.0

I didn't like the hidden credit card fee for $11 and change. No one told me about it .If I know that I'll pay with cash ?

Ricardo W. 
Rating:
5.0

Customer did not leave a comment.

Judi S. 
Rating:
5.0

Clean and neat to my home

LAURA Z.  |  Overall Experience 
Rating:
5.0

Great customer service and location. Except it doesn't accept the one month free through Uhaul rental and when I contacted Uhaul, they cannot locate the facility in their listing.

Mayda S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

REL T. 
Rating:
4.0

Customer did not leave a comment.

Victor P. 
Rating:
1.0

I had to leave you , because a gentleman ..if I can call him that was disrespectful towards me. He yelled at me and told me to GET OUT Because I didn't speak English well & he couldn't understand me

CARMEN A.  |  Overall Experience 
Rating:
5.0

Very helpful.

CARLOS C.  |  Overall Experience 
Rating:
5.0

Excellent

EDUARDO P.  |  Overall Experience 
Rating:
5.0

I am satisfied with the service , I think next customer will too. Keep up the good work!

ALEXANDRA L. 
Rating:
5.0

Rental was very quick. The van I rented was clean and well maintained. The staff was efficient and very friendly. I left my phone in the van, and they called my sister to let me know they had my phone. It was a stress free rental which was helpful when you're stressed out with the move. Thank you!

Jose R. 
Rating:
5.0

Very friendly and professional service.

Jody A. 
Rating:
3.0

i rented a 10 foot truck which had no A/c and heating system. The buttons were broken and did not turn on. I noticed this after driving away from the rental facility and knew they didn't have any other same size truck available to replace mine so i could not go back to get a replacement. Upon return of truck, i told the person at uhaul and they proceeded to tell me that he was aware the a/c was broken but did not tell me. There was a person there waiting to immediately take the same truck out that i just returned so they were made aware and given a larger truck at the same price immediately. i was very disappointed that i had not been compensated or made aware of this. i was drenched in sweat the entire time i drove the truck because i live in south florida and the temperature was in the high 80's that whole weekend.

Misha S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Tom and Mike are very professional and friendly... Tom is very polite... Two Thumbs up.

João Carlos D. 
Rating:
5.0

I absolutely love love love Tom. He was so gracious and friendly. Will only do business at that location as long as Tom is there.

sandy C. 
Rating:
5.0

Tom was very pleasant very friendly and knowledgeable, I had a very great experience at that location, from now on that's the only location that I will be using in the future. Please tell Tom he's doing a great job and keep up the good work.

Fredric L. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

Levi H. 
Rating:
1.0

Customer did not leave a comment.

Cigdem E. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDINE C. 
Rating:
5.0

Very happy with the service !! Thank you

Kleizer S. 
Rating:
5.0

Maybe open an hour earlier

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

TAMERA R. 
Rating:
5.0

the team at the Boca Raton uhaul rental was excellent, very informative, friendly, went above and beyond to ensure the truck was ready on time of pick up, clean and in great working order. I would definitely refer people to this location when renting a truck!

donna D. 
Rating:
5.0

West Boca Raton U-Haul was great !! Thanks Tom Smalling for making my moving alot easyer. Outstanding Service ! Thomas C Smith

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

TAMERA R. 
Rating:
5.0

Customer did not leave a comment.

ORGEST S. 
Rating:
5.0

I would always ask them to look for Magic Mike or cool Tom they make you feel like family all the way from the beginning to the end

rl S. 
Rating:
1.0

No truck

MArtin G. 
Rating:
5.0

Customer did not leave a comment.

GIUNTA F. 
Rating:
5.0

Everything was great. Mike was especially helpful

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very pleasant , efficient and professionally run office. It was a pleasure dealing with you!

MONIQUE G. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
4.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Mike, the rep in the office, was incredibly friendly and helpful. Very easy and smooth transaction!

JOEL K. 
Rating:
5.0

Kevin and Frank were very friendly and helpful

Sandy K. 
Rating:
5.0

Excellent person behind the desk very knowledgeable and truly made the rental of the truck very smooth. Would go back and reccomend others for any type of truck rental.

IVAN B. 
Rating:
5.0

Customer did not leave a comment.

ALLAN R. 
Rating:
4.0

It was a great experience - the best I have ever had with U-Haul!!

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Angel D. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos V. 
Rating:
1.0

Customer did not leave a comment.

MARCO O. 
Rating:
5.0

Customer did not leave a comment.

KATIA L. 
Rating:
5.0

The people are super nice.

AGUINALDO L. 
Rating:
5.0

Tom and Mike were great. No issues. Smooth transaction.

Antonio B. 
Rating:
5.0

Customer did not leave a comment.

Shari D. 
Rating:
4.0

The express checkin online service was horrible. Was not able to complete online checkin but thankfully Tom at this location came in early to work and helped me. I wad delayed over an hour trying to use the before open hours online checkin. I will never use this app again. Highly dissatisfied with the app. Tom gave excellent service.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

Lev B. 
Rating:
4.0

Customer did not leave a comment.

STEVE H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top