Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are wonderful here. The only place I will get a U-Haul from
Victoria F
Rating:
4.0
Customer did not leave a comment.
Alex K
Rating:
4.0
Customer did not leave a comment.
Duane B
Rating:
5.0
Customer did not leave a comment.
Hunter H
Rating:
5.0
Customer did not leave a comment.
Fred S
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
4.0
Customer did not leave a comment.
james h
Rating:
4.0
Customer did not leave a comment.
Patti K
Rating:
4.0
Customer did not leave a comment.
Alvin R
Rating:
5.0
Very clean and newer truck. Easy pick up and drop off. U-Haul folks were helpful and flexible. Thank you!
Tony T
Rating:
5.0
Nothing at all. Awesome service and staff
Duane H
Rating:
4.0
No problemss.
RICHARD R
Rating:
5.0
Customer did not leave a comment.
Todd S
Rating:
4.0
Customer did not leave a comment.
Jim K
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
5.0
Place pick up was great Uhaul never called about location for pickup changed. I figured that out that morning
RICHARD J
Rating:
1.0
When we arrived to U-Haul, we asked if there was a 15 foot truck available and they said no. So we left and went to another location that they sent us to who had nothing available. I went online and reserved a 15 foot truck at the original location. I went back to the original location and there was a truck available. So we ran around and wasted our time when they originally had a truck for us to pick up. Also, what U-Haul considers to be a 15 foot truck is actually floor space, a 12 foot truck. This is a wrongful advertisement and overcharge of your customers.
Nathan G
Rating:
2.0
Location had a hard time logging into the U-Haul portal to complete the reservation/transaction. They ended up creating a new rental. Was at the rental desk for over an hour before being able to leave with the reserved trailer.
Thomas P
Rating:
5.0
Customer did not leave a comment.
Tami H
Rating:
4.0
Customer did not leave a comment.
Douglas W
Rating:
5.0
Passenger side front tire was worn
Matthew V
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
5.0
Customer did not leave a comment.
MATTHEW M
Rating:
5.0
All was good.
Peter P
Rating:
5.0
Customer did not leave a comment.
Angela B
Rating:
5.0
Customer did not leave a comment.
NICHOLAS P
Rating:
3.0
Customer did not leave a comment.
Janet R
Rating:
4.0
Some of the slight cosmetic scraps and scratches did not have an "X" where they should have been. I had to take pictures to assure I was not charged at the destination UHaul.
DOUGLAS D
Rating:
4.0
Very nice man
DANIEL B
Rating:
5.0
I used a car dolly that needed attention to the ratchet mechanism. Very rusty and needing lube. Very difficult to use. Release mechanism barely functiined.
JAMES M
Rating:
5.0
The people who helped me were great and friendly polite talked like the caredin.
WILBERT T
Rating:
5.0
Bill the gentleman behind the counter was exceptionally nice and was more then helpful and would definitely recommend them to anyone who is looking to move or rent a truck
ANTHONY F
Rating:
5.0
I got charged extra for dropping off in West Branch instead of Houghton Lake. The people at West Branch really tried to help eliminate the extra cost but were unsuccessful.
MICHAEL T
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Customer did not leave a comment.
RICK T
Rating:
5.0
Great service! Very helpful warming up the truck and unfreezing the cargo door due to bad weather.
KRISTINE L
Rating:
3.0
Customer did not leave a comment.
Daniel H
Rating:
5.0
Customer did not leave a comment.
JOBETH B
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
ANDREA K
Rating:
3.0
I wouldn't recommend Uhaul to anyone! It says one thing on the website when you are reserving it and its completely opposite when you go to pick it up. Gives one price on line and it costs more when you get there to get it. The text link doesn't work so it says you have chosen not to send pictures and will be responsible for ALL damage!
CathyJo J
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
3.0
Customer did not leave a comment.
DONITA S
Rating:
5.0
Customer did not leave a comment.
MELISSA R
Rating:
5.0
Customer did not leave a comment.
Robert V
Rating:
5.0
Customer did not leave a comment.
Dennis H
Rating:
5.0
I’m sorry I didn’t have enough money to fill it all the way up
DAVID A
Rating:
4.0
Customer did not leave a comment.
MARY A
Rating:
5.0
Customer did not leave a comment.
IGOR T
Rating:
5.0
Keep demonstrating the same great customer service! :-)
ROGER P
Rating:
5.0
The 2 gentlemen were amazing!
DeAnna D
Rating:
5.0
Customer did not leave a comment.
Susan S
Rating:
5.0
None.
Rachelle D
Rating:
5.0
Customer did not leave a comment.
MICHAEL T
Rating:
5.0
I wish they were open later.
TYLER J
Rating:
5.0
No problems returning. Everything went well .
JAMES K
Rating:
4.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Customer did not leave a comment.
Daniel C
Rating:
5.0
Customer did not leave a comment.
MARCUS W
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
Customer did not leave a comment.
GARY R
Rating:
5.0
Customer did not leave a comment.
Will D
Rating:
5.0
An issue came up, and we needed the truck for 2 more days. They were very kind and accommodating. We sincerely appreciated that. Thats the way companies should run.
RODNEY N
Rating:
5.0
Customer did not leave a comment.
NEIL B
Rating:
5.0
Customer did not leave a comment.
GARY R
Rating:
5.0
The staff was very friendly and accommodating.
DARRELL W
Rating:
5.0
Went smoothly , salesman was very helpful ! Thanks
DAN M
Rating:
5.0
Drop off was a breeze, attended unhooked the trailer and got me outta there in no time.
ROBERT T
Rating:
5.0
Customer did not leave a comment.
Kathy M
Rating:
5.0
Had really good service
KEITH L
Rating:
5.0
Keep doing what you're doing
KATHRYN M
Rating:
5.0
Customer did not leave a comment.
Tonya B
Rating:
5.0
Customer did not leave a comment.
Stevyn A
Rating:
5.0
Highly recommend the drop off location. Fast friendly service and clean. Plenty of room to turn around if needed.
TERESA R
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
3.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
GREGORY D
Rating:
5.0
Customer did not leave a comment.
SUSAN L
Rating:
3.0
The U-Haul app does not work well
Michael S
Rating:
4.0
Everyone was helpful, it was an easy drop off.
RANDALL P
Rating:
5.0
He was very polite and explain his self very clear
JASON A
Rating:
5.0
Customer did not leave a comment.
BRENDA M
Rating:
5.0
Customer did not leave a comment.
Marilyn G
Rating:
4.0
Would have given an excellent rating, but I had reserved 12 padded blankets and they only had 6.
Daniel B
Rating:
5.0
Customer did not leave a comment.
John W
Rating:
5.0
Customer did not leave a comment.
Kevin H
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
James P
Rating:
5.0
Customer did not leave a comment.
Paul S
Rating:
5.0
The reservation was made online, but the pickup location did not receive the truck details. Customer service had to be contacted to correct the issue.
Christina M
Rating:
5.0
Customer did not leave a comment.
ellen s
Rating:
5.0
Customer did not leave a comment.
Linda B
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Outstanding service, friendly personnel, very affordable rate. If I’m ever in need of another rental. This location will be my “go to” location. I Couldn’t be happier !