When we arrived to U-Haul, we asked if there was a 15 foot truck available and they said no. So we left and went to another location that they sent us to who had nothing available. I went online and reserved a 15 foot truck at the original location. I went back to the original location and there was a truck available. So we ran around and wasted our time when they originally had a truck for us to pick up. Also, what U-Haul considers to be a 15 foot truck is actually floor space, a 12 foot truck. This is a wrongful advertisement and overcharge of your customers.
Nathan G
West Branch Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Branch, MI 48661
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Location had a hard time logging into the U-Haul portal to complete the reservation/transaction. They ended up creating a new rental. Was at the rental desk for over an hour before being able to leave with the reserved trailer.
Thomas PPassenger side front tire was worn
Matthew VAll was good.
Peter PSome of the slight cosmetic scraps and scratches did not have an "X" where they should have been. I had to take pictures to assure I was not charged at the destination UHaul.
DOUGLAS D