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Raghunath M
Customer Reviews for West Coast Self Storage Hillsboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks, appreciate it
eric gApp is bullshit. The location helped us wade through the manure. You can do better. Call me at 503 250 3179 if you care for details.
Chad DEverything was great and checking out the truck was quick and easy
Kelsey EEverything was great
Dillon LThese comments are for UHaul online pickup. Live verify has to be done at location. Should be able to add additional driver and authorized people at least 12 hours before. Also should be able to watch estimation of fuel video earlier than at the return of rental. Other than that the online version is great!
DONNA Cgreat customer service
Kenneth RI rent regularly from uhaul and this was the worst location and experience I’ve ever had. No counter person, or location, keys locked in a box I could not get access to. Finally got into truck and it had a 16th of a tank and a damaged front end, bumper was hanging off. Took 20 min to get customer service on phone, they couldn’t help so transferee me to another department that took 45 min on hold.. tried to find another truck in that area but every number just went back to 40 min hold with customer service. There more but I’m tired of writing. Absolutely avoid this location at all costs!! I will never rent from that location again or any within a few miles of se imlay
Adam DI specifically requested in-person (counter) rental with a larger truck. I was halfway put into Truckshare with a smaller truck. It took me 30 minutes standing in the rain to get through uhaul.com customer service and trucks have for someone to correct the issue and set me up to get the lockbox code. We were late to meet the movers and didn't have the truck size (with ramp) that was needed. The truck was clean, but ran really rough. It felt like it was going to stall (or break down). It was a miserable experience. I have rented with u-haul several times and never had any issues but this particular time was terrible.
Keri CI just didn't like having to do too many steps after arriving at the location. Reduce them. Otherwise I liked it.
Abdullah HYou guys were amazing!!
Michelle RDon’t mark full on fuel when it’s under 7:8! I went 10 miles and put 6 gallons of fuel in to return without hassle.
Robert A