Very easy. Staff very friendly.
mohsen k
Customer Reviews for West Coast Self Storage Santa Clara
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
ALBERTINA VOmar was great, explained everything, was very helpful.
Lady DNo effort had been made at all to clean the vehicle.
Mark RThe woman who helped us was exremely slow. Maybe she is new, but to pick up truck took 15 minutes, and to drop off it took the same, 15 minutes. If she is the one who would help us in the future, we absolutely would not choose this company.
Azarela c*** IMPORTANT *** I signed out a cargo van online starting at 10:00 am for a 24 hour usage. The office attendant said it was alright to pick up the rental an hour later which I did at just after 11:15 am. The next day I returned the rental at 10:22 am and was told that the UHaul Computer System was charging me for a 2-day rental. *** WHAT THE FREAK IS THIS? *** I was also told that the UHaul Computer System also gives the attendant the option of reporting the vehicle stolen. Happily the office attendant modified the reservation so I was only charged one day. You might want to place in bold letters on the office wall this hidden policy to save yourselves future legal worries. You really need to read: "Customer Service for Dummies" first edition.
Toussaint ACould not get on system to check us in took a long time to get rental. Now over a week after we returned the truck and the keys to return box they’re claiming it wasn’t returned.
Chelsea SYour rate is very high so never I don’t want your service and telling all other friends don’t use your service
James KMade the reservation online and the check in at the counter was fast and efficient, on my way in ten minutes. Greeted me at the door on return, handed over the keys and received an email with the receipt when I got home.
Bob MAnna was extremely helpful and made the experience quick and painless. Definitely coming back to this location if I ever need to move large furniture.
Eric VI was charged for two whole days even when I returned the truck barely after 24 hours
NISHANTH KUpon arrival, I was greeted by a fairly nice young lady. The dolly was not placed in the truck, I had to do it myself. She offered no help. The truck ran horribly! No power. It was dirty! I called to request another hour and was greeted by your so called Manager who was so unprofessional. Upon returning the truck, i was greeted by a young man who seemed uninterested in being there. What a shame. I will never rent from that location again. On top of it, I was charged $25! for gas. I returned it with the same gas and had to argue with the Manager. He was no help. What a joke. I would like a full refund for such an HORRIBLE EXPERIENCE!
Giuliano FWas very unhappy being charged almost $12 for gas when I return it back with the same amount when we picked it up according to the documents from Uhaul & we took pictures as proof! Very UNACCEPTABLE!!
Debra MMake it cheaper
SALVATORE MThis was for the truck on Sunday Aug 1st. The attendant was a young man with long hair, I failed to take his name. He was also nice and helpful. This day their internet was down. Definitely there is something wrong with their system.
Antonio MAnna was the young lady that was attending customers that day. She was very nice and friendly. Their printer was not working that day.
Antonio MWonderful service! Went above and beyond to make the interaction great. Anna was great to work with and made the experience wonderful.
Anand GDid great job
NELSON OVery professional and loved how clean everything was
Destiny JI was not made aware that my online reservation would not be possible prior to arrival setting my move 1-2 hours behind. The attendant was kind and knowledgeable.
KANDACE HThe customer service was great
Marisol DThe process was simple! Anna V was very helpful and pleasant! Thanks for making my in town move easy!
Michele NThe gal that helped me was very friendly, engaged and professional
Martin MGreat Service, Everyone very polite and efficient. Thanks alka
Alka BEverything is good
EDUARDO AI set everything up online, checked in on the app. 12:30 rental. I got there, and no key in the lockbox. Told to go into the office. No one in the office and a sign that says "will return at 1:30." Meanwhile, time ticking. Then, the person comes back, hands me the key, and...no blankets and no furniture dollies (which were ordered online.) Told, "we don't have them here." So why can reserve them online...this entire shit show took 90 minutes. That's how my experience was.
John SAlbert was an exceptionally professional and helpful office worker. Thank you.
Anthony VEverything was great! Anna is amazing and understanding
Letavia BIt would be great if swiveling hooks were added to the wooden slats in the truck as this would allow people to use bungee cords as well as ropes to secure their belongings.
Ernestine PWe were very happy with the van and the customer rep was great!
William FI was not aware of the new after hours drop off process. I would suggest explaining to customer there are steps to take before you leave the vehicle. I was under the impression that you drop off the key and you’re all set. Later when I read my email it said to share location, take photos, or there’s a $20 charge for employee to check it in the next day.
Julia OI got charged for a dolly and furniture pads I did not use
ryan fPlease call at 323-613-9054 to listen about your service
nitish kFriendly staff
CRAIG RThe west cost employee did not help me at all. And she was very rude to me. And she try to rent me the truck work no insurance before I brought it up to her and ask her I need an insurance before I rent the van. She was not helping me in other issue at all.
Chaouki AI was a victim of fraud and customer service has not followed up after I put in a complaint. I understand it was a holiday, but their response was not what they said they would do instead sending out a copy of my initial contract as if to say they don't wish to believe me. Not nice.
Dale BWhen returning the truck it requested I turn on location services on my phone and while I did that your website wouldn't accept it. Other than that super easy scheduling a rental and picking it up! Thank you.
Rebecca BFix the app. It doesn't work. We couldn't use it to check in and it said there was a server error when we tried to return the truck, after entering all of the information. It is crap. Stop marketing it or fix it.
Anna CMy only complaint is every time I rent a Uhaul (Any location) the vehicle comes absolutely filthy dirty, and empty of gas. This time was no exception, the windows & mirrors were so filthy I could not see, & the gas light was on, because it was so low on fuel. I had to immediatly get gas & clean windows & mirrors before going anywhere. The inside was dirty as well. All that said, the service was great!
Jason Kworst customer service on the planet. NO one answers phones, ever. Website to cancel was down for two days. Sad, sad, sad. They dont have anyone manning the phones or working inside at the Alameda location. Never again.
Terry TTruck I rented had fuel gauge at empty. In all the years I have rented vehicles this is the first time I was given a vehicle with the gauge on empty. I immediately informed the rental clerk of the situation. When returning the vehicle I was given a credit for the fuel I put in (had a copy of the receipt). Location fine, empty gas gauge not fine.
John FOnline experience was terrible. You really need to do something about that. I wasted 3 hours on the 27th night. And, I've been charged $10 for CDW when I CLEARLY said I don't want it.
Janardhan DIt was quick and easy, i would recommend this location.
ravi pI went to big Uhaul in santa clara and was a long line instead went to this location and in reverse everyone was super nice and fast.
Hamid PGood stuff! In and out fast. Professional and courteous
STAN SFirst of all,the receiionist is really nice,she explained everything to me. The truck was ok and comfortable to drive I definitely would refer to all of my friends
Hai MVery friendly staff
Martin JI have used this place to rent a van to move big items ad hoc. I’d recommend it.
Marla BDirty truck, Not clear on their services and how they are used, never mention deposit and they over drafted me, had to switch locations for my pick up .Very disappointed
Julieann IIncrease the utility and furniture dolly sizes. Found it too small for hauling slightly bigger than medium size boxes
Fanivikash PI booked a dolly and it was not available when I went to pick up the van. So what is the point of using the website and booking early?
Vijeth KI reserved my uhual online and was set up to do a self service rental. I even received a confirmation email saying my reservation had been received. I planned my move according to my reservation. When I went to pick up my rental I fouND out the truck had not been set up for me to take it. After a few frustrating phone call's I was able to pick up my truck. I understand situation's arise buthe the uhual employee I spoke to, Marlon, was extremely rude and unsympathetic to my already stressful move.
Melissa MKatie Jones the manager was very helpful and explained terms well.
LAURA FThe van was not clean. The front glass was so dirty that i had difficulty driving.
Rohan TEndless computer problems, took over 40 minutes to check in, and then the day after, needed to actually call Chase bank on a conference call with the location to figure out how to process the payment. I will probably never rent from U-haul ever again.
Mark hThe truck was derty and clunky but it got the job done.
Wallace CThe woman working the office was very pleasant, however, the van she first gave me was filled with dirt and her response was, "Oh sorry, I haven't had time to clean it since it was brought in yesterday!" She gave me a different slightly less dirty van. When I brought the van back she was at lunch and no one was there to check me in. She had not given me all of the paper work that I apparently should have received so that I could use the drop box. I left the van and went to another stop while waiting for her to return.
Arlene HJosé was amazing and very helpful
Ian TNothing. Fast, super check out and check in...Out Standing Service
JAMES MThe actual self-service option was not helpful at all and not customer friendly. Arrived at the location at exactly 8 am and my online portal said there was an error in my reservation. I called Kam at the 24 Hour number twice with no answer and no call back. Luckily Jose came to work early and was able to fix the problem for me and got me out of the lot by 8:30 am. When I returned the U-Haul, the online check-in service was again very difficult to use and not customer friendly. Once again Jose was able to straighten out the errors on my online portal. I would give Jose an excellent rating, however since the self-service was not helpful, I rated my entire experience as above average. If it weren't for Jose, I probably would not use this service again nor recommend to friends/family.
Samantha S