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Debbie R
Customer Reviews for West End Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location and staff only issues is with uhaul
Scott BGreat staff and location only problem was the uhaul truck
Scott BEverything went without a hitch. Good price, good equipment, great responsiveness.
Mike DGood service, very polite to work with, well kept equipment
Don MThis is the best rental experience there is hands down! Thank you!
Paul BThe information needed to check in truck was not sent. Then called the number was told the text info was sent. Was not sent. Called back left voice message then text sent.
Linda GGary gave great customer service and support.
Patrick GThe U-Haul had a leak on the roof somewhere and some of my things had damage. The truck also pulled to the right when driving it.
Zhara LExcellent communication and the equipment was perfect !!
Brent BNothing, nice easy transitions every time.
Jody RHave more different size boxes on hand
Roger BDrop off location was a private residence not connected in any way to U-Haul
Ken ETera was awesome.
Kennedy CGood Service. Kept in touch with me and made it simple to pick up the unit. No issues at all with the trailer.
David DNothing needs to be improved on. Gary and Tera were great to deal with and took care of everything made it a super easy process highly recommend and will use when I need another uhaul product thanks guys
MIKE GTera and Gary are very kind, polite and helpful people! They made my experience as smooth and seamless as possible and I enjoyed my interaction with them. Thank you!
NATALIE HTrailer was snowed in and not ready when I got there. I had to dig it out. Will never get a trailer from this location again.
Preston HIt was dirty inside we cleaned it before loading
Joanne HThe owner/manager (Gary) was wonderful. He went above and beyond to make this a good experience for me. I would recommend this Uhaul location to anyone looking to rent a truck or a storage unit in the International Falls area.
Lori Ogreat job
Toni GEnsure everything works before renting the truck out.
Robert PThe location was good. The pickup was contactless. I just drove up and picked up the trailer. The trailer was in good shape. It did leak a little in one corner when it rained however I reported it and it will probably get fixed. I think the only comment for improvement that I have is that it would be nice to have a 3rd wheel on the trailer as the tongue is a bit heavy for 1 person to handle without a bit of weight on the back end. A 3rd wheel would make the process a lot easier. I had a buddy with me to help get it hitched up so it wasn't a big issue this time.
Christopher FChoice was very limited , no onsite person for maintenance or help with maintenance issues or questions , no guarantee what was ordered would be there when needed. Person on phone trying to be helpful but couldn't promise results
SHERRY TThank you for all your help and making It easy to drop off the uhaul truck!
Beverly M