Customer Reviews for West Side Storage
(U-Haul Neighborhood Dealer)

145 reviews

1628 W Bus Hwy 83   Mission, TX 78572

(956) 584-8773

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(956) 584-8773

1628 W Bus Hwy 83
Mission, TX 78572

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent and efficient customer service. All was as promised.

Michael T. 
Rating:
5.0

Amber was so nice and friendly....

GUSTAVO H. 
Rating:
5.0

Great personal an easy paperwork to rent material an trailers. Will rent again.

RANDY J. 
Rating:
5.0

Nothing really. Mr. John was very polite and patient. Thank you!

Miriam M. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

Loretto C. 
Rating:
5.0

Customer did not leave a comment.

Laura N. 
Rating:
1.0

Contracted drop off location would not take drop off. They wanted me to drive around town to get the vehicle where they wanted it. I had picked a location convenient for me not uhaul.

George K. 
Rating:
5.0

Customer did not leave a comment.

Hector B. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
1.0

From the moment I was trying to rent the truck I had problems. And then after getting sent to this location the problems continued. The truck had problems with the tires and they could not fix the problems till the nite time. This is ridiculous since I had rented the truck at 1pm. Plus had my 3 yr old daughter with me. Called costumer service and they said they could call me with in 48 hrs. Yet to hear from anyone.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

H J. 
Rating:
4.0

Customer did not leave a comment.

Abraham A. 
Rating:
5.0

Helpful people

Lorenzo R. 
Rating:
5.0

No comments. Excellent service across the board!

RAYMUNDO G. 
Rating:
5.0

Customer did not leave a comment.

DORA A. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Customer did not leave a comment.

ismael V. 
Rating:
3.0

Customer did not leave a comment.

MOISES G. 
Rating:
5.0

This place is Mission was excellent, especially the prices. I don't understand why it is so much more expensive in the lewisville Texas area ($$200 in lewisville verses $40.00 in mission Texas)

rick R. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
5.0

Customer did not leave a comment.

maria G. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Franco T. 
Rating:
2.0

Eliminate the App requirement,or train your reps to instruct how to use it. Also way to many forms to sign

Jim S. 
Rating:
5.0

Very helpful, professional, and personable.

John C. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Very nice and humble associate. Great customer service!

Ruben L. 
Rating:
5.0

Friendly helpful service.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

parker F. 
Rating:
5.0

Customer did not leave a comment.

Dick D. 
Rating:
5.0

Everything went out great, best customer service and courteous service, would definitely come back to this location. Thank you all..

ROSENDO Z. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
3.0

Customer did not leave a comment.

Gilberto O. 
Rating:
4.0

Although I had some difficulties going so far for my uhaul. It was an overall pleasant experience

Olivia O. 
Rating:
5.0

Customer did not leave a comment.

al R. 
Rating:
5.0

Very friendly and helpful.

robert V. 
Rating:
5.0

Staff were great made the transaction smooth .

Betty B. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

analicia Z. 
Rating:
3.0

They were very friendly and helpful but there was a computer problem that took over an hour to resolve and several calls to the U-Haul service center.

SCOTT R. 
Rating:
5.0

I want to say is working with U-Haul is so easy from the installation of the towbar in Brownsville Texas from picking up in mission to delivering off in East Machias, Maine You are makes it so easy I highly recommend anybody moving some furniture around just call you haul the prices are right the people are excellent knowledgeable and friendly. I feel like doing a commercial for them LOL

MARIE F. 
Rating:
5.0

Customer did not leave a comment.

Lynda A. 
Rating:
4.0

This is not the location where i reserved the 26 ft truck. I reserved it on fm107. They didnt have it. I had even called them ahead of time. We had to drive from san antonio and expected the truck. We had to go to the other location to get the truck. I was very angry. I think the dist mgr rudy should be fired.

RICARD L. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
3.0

Customer did not leave a comment.

Art C. 
Rating:
4.0

Your cost for renting blankets are way over the top.

wesley russell H. 
Rating:
3.0

I wanted a 10 ft rental... I ended having to get a 15 ft rental since I needed it asap...also I was never explained about bringing back the truck with full tank. Not happy about that!

Ivan S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

Nothing. The people were friendly, knowledgeable, and extremely helpful. Really a wonderful experience! Cannot say enough good things about Sylvia & John! Highly recommend them to anyone needing a U-Haul! Thank you to Them!

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

Herminio P. 
Rating:
5.0

the overall experience was excellent and I was very pleased. Great customer service....Thank you !

maria R. 
Rating:
5.0

the owner called me and gave me directions, he was in the driveway out by the street waiting for us i liked that

DIXIE C. 
Rating:
4.0

Customer did not leave a comment.

james E. 
Rating:
3.0

I have a very upset customer Not only was it hard to find a truck and I had to wait two days to find one but come Monday right before pickup time I received another phone call from a different location telling me my truck was ready for pick up I had to drive from Alamo Texas to Mission Texas to pick up the U-Haul then when we hit the road we were having problems with the transmission the truck was not running right but we finally made it here and I've dropped off the truck but I am very unhappy with the services

ELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Gerald L H. 
Rating:
3.0

Customer did not leave a comment.

OMAR R. 
Rating:
5.0

The gentle man was great.

Emma L. 
Rating:
5.0

Excellent service and everything was ready on time and as contracted. I would definitely use these people again.

MICHEAL S. 
Rating:
5.0

They took care of my needs thoroughly and quickly. They were very polite and knowledgable

H Robert C. 
Rating:
5.0

Great customer service. Drop off area is restricted backing up.

REYNALDO R. 
Rating:
2.0

The rep took 35 minutes to give me the keys and I had already preregistered to prevent any delay.

RUBY W. 
Rating:
4.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Customer did not leave a comment.

First Baptist C. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Very helpful.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Went there after I finally found it,8 miles off on Google maps. Waited for 2different parties renting to go one way like I did. They rented twice as big of trailer for less than half of what I paid. Very disgusted with that.

GEROLD H. 
Rating:
5.0

Very nice and answered all our questions!!

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Fast courteous service !

NANCY H. 
Rating:
5.0

This was not the closest location to my house. It was not easy to get to. It took me 30 min. to find it and it was only 10 min. from my house.

ALETHEA G. 
Rating:
3.0

Customer did not leave a comment.

ruben S. 
Rating:
4.0

Customer did not leave a comment.

PANKAJKUMAR S. 
Rating:
5.0

The tow dolly tire rims badly rusted. But it made it to Florida no problems.

JOSEPH MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

ELLIS D. 
Rating:
3.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

John and Silvia did a fantastic job in helping me reserve my rental truck. I greatly appreciated Johns' attentiveness to my requests along the way, as well as his communication and update to any questions I had. I was driving over 2,000 miles and renting the 26 foot long van, thus it was imperative that everything was ready to go. Thank you John and Silvia-I only wish you guys were at ALL the U haul locations! Jordan

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

joel G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

This location was awesome, great people.

JOSE G. 
Rating:
3.0

Customer did not leave a comment.

RITA A. 
Rating:
4.0

Customer did not leave a comment.

Duane N. 
Rating:
2.0

Customer did not leave a comment.

Bev F. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

noe R. 
Rating:
5.0

Good service

RUBEN P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
3.0

Customer did not leave a comment.

ALBERTO C. 
Rating:
5.0

Customer did not leave a comment.

ARTEMIO L. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
4.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

GREAT PLACE AND PERSONNEL

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Great service, in and out in no time and a very friendly staff, thank.

Pablo L. 
No reviews have been submitted for this location.

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