Fuel was below documented level. Cargo area was strewn with dirt, grease and grass. Although reserved, the appliance dolly was not available. Person at counter said no one told him a dolly was on the reservation and I could try another U-Haul location. In an ideal customer service experience, the agent should have attempted to find one for me. I called the U-Haul number and the answering agent was very pleasant and found a local U-Haul center that had a dolly and increased mileage for the move. Having used U-Haul on multiple occasions over the decades, this was the worst experience with the company.
Steve S
Customer Reviews for West Valley Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very bad customer service
MICHAEL Apositive encounter with Joseph
THOMAS HCustomer service at this location was excellent during the pickup and drop off process.
MALEIK LI’d always go to this location, they are great. They run short staffed but they don’t make you feel you’re not getting 100% customer service!
ROBERTO LKeep up the great services
CASMIR OYoung gentleman was very helpful
BRYAN MBe there when you are supposed to or leave a note on the door if you will be in later.
Christina SKeep more people like the one at this location. Very friendly and when I dropped off the truck, he was very helpful.
RAMON CFirst when I made my reservation I had 10" truck but few hours later was changed and not told to me but I had to notice my reservation was changed then when I got to the location to pick up they took horrible long time to check me in and then wasn't told the price the service and later found out that the quote I was given wasn't honored and I was charged three time amount I was quoted. Then the truck when turned on sounds horrible as if the transmission was out to go out. I had to use the truck to simply move couch one city to the next and don't get my started on reverse on this truck which was totally messed up. I will not be renting again and I'm very very pist of the prices I was charged without even being told or asked if it was ok to charge me.
VANESSA MGreat service
ROBERT FThe dolly not strapped securely. The truck driver door not closing completely I had reserved the truck initially on Saturday 8 AM. It seem central reservation system changed the truck hold to near by city. When checked Saturday morning it is also not available. I have to reserve one more and postpone my move to next day afternoon. I have to pay my movers twice due to this inconvenience
TIRUMALA KExcellent service the clerk was very pleasant to work with
DEMEDA SWhen I arrived to pick up the U-Haul, nothing was ready. It took him 30 minutes to get everything around and get loaded into the truck and then they had me do some of the loading.
ALLEN RPick up was fine
ROBERT CNothing Great experience ! Alvin was a very great Help and met all our needs.
ROBERT FReally like going to this location I been back few times and Gentleman has always been great to work with!
MARIO CThe staff arevery helpful and answered all the questions that I asked. Very friendly. Highly informative.
MELINDA SVery professional, excellent service
AHMED ANo mobile checkin, cracked windshield, hardly any gas. This was the worst experience
SHERRI LGreat customer service very friendly
MICHAEL LEmployees were friendly, professional and Fast!
CODY LGrate service,,liked everything
JOEL CJoseph helped get me set-up with the rental and did a great job. His knowledge to answer my questions was very gratifying. I’ll use this location again with my future rentals.
NICOLAS LGreat customer service
JEFF KIt worked out great dropped off before hours didn’t interact with anyone.
Donna AMy reservation pick up location was changed several times in the few days prior due to miscommunication between UHaul personnel. We were unsure what city to drive to up until the very morning of pick up. Most unsettling.
LUANNA SThey screwed me over by not providing me with the equipment I booked. They didn’t tell me until the morning of when I showed up, that they didn’t have what I booked. The office was gross and grimy, and the truck I rented was nasty. It was clearly never cleaned out or even looked at. In the cab, there was spilled liquid, crumbs everywhere and even used tissues in the door handle. The back of the truck also had garbage everywhere. If was covered in dirt and crumbs and loose pieces of trash. A terrible experience overall, should be getting money back for how awful this was
CODY SGreat selection of rental moving trucks, warm and friendly staff, and a very efficient process. I highly recommend the U-Haul West Valley location.
SHAWN SAlvin helped us and he is very efficient, he is awesome even we rented a truck without reservation he was able to provide what we need. I will definitely recommend this U Haul to my friends and family.
LEONCIO GWe were given a truck with less than 1/4 tank of gas in it. THey didn't have supplies we had reserved. The office was tiny and in a noisy bowling alley with no parking. Then they charged us for 8 gallons of gas!!
LARA WEverything was Good..Thank you
TRINA HKeep up the great customer service
TERRYMARIE SEverything was great. Thabk you
John MNone there's a lot of selections and the staff is very friendly.
EMILITO CI received a call from the store letting me know the unit I rented had not yet been dropped off and the nearest one was in modesto, I let her know that location was too far for me. She then mentioned another unit was available but that I would not be able to keep it as long as i had originally rented the unit for since another customer was picking up at 4pm. I come in to get the unit I asked the person at the desk if I need to do anything else and he says no - the unit is ready to go so i drive away. I then receive a phone call at 2:50pm confirming that I am returning the unit, even though i still had it until 4pm. I drop the unit off at 3pm and ask the person at the desk if i need to do anything else to confirm the drop off and says no you are good to go. I then receive a charge on my card for $200 dollars, saying I drove over 134 miles, when I literaly mapped the location pick up to my home and then to the storage place and it is under 40 miles altogether, lets give it a few miles extra just in case and say 45-50 - not 134 miles -
YULIANA AThe guy who checked me in & out was very friendly & helpful.
DARREN BOther then a bad electrical pig tail which he swapped out with a new one no complaints I would recommend this place and I’m coming back to rent the car transport trailer to pick up my car when it’s done. Thank you Allen
JAMES HThey cheated me with gad I took the truck totally on E no gas I filled with 40 dolars returned it and had almost below half tank they refused to refund me my mony back the guy did not mark it on E very dishonest service horrible experience you guys not honest
MAHER ANA
WILLIAM Cbroken vase in the back of the truck, ashtray had butts in it and someone elses property on the floor of the truck
Elizabeth SVery nice employees, we had a Smooth and easy experience.
SAMUEL Bthey cheated on the mileage and gas.
VU LOutstanding customer service. Rental was quick and easy, agent was friendly and helpful.
STEVEN NReally neeb to improve the app
Sarah CGood customer service
MOHAMMED SThe cargo van was A+ awesome New and carried all my stuff The customer agent was great too 👍 😁
DWIGHT HDesk attended was not present when I entered. Location “opens” at 8am, I arrived for an 8:30am truck pickup, desk attend did not arrive onsite until 8:45am.
Jacob REmployees friendly and very professional.
ANTHONY RThe U-Haul representative was courteous and very helpful
MATTHEW SEverything is great. We use them on a regular basis.
LEO MEverything is perfect. I love renting in this area. The staff is very helpful and friendly. Answered all the questions.
MELINDA SEverytging very good.
CHOONSIK SNo hand truck included, inside was dirty + sticky
Erin O