I was told TWICE when I called that I could return the 5x8 uhaul trailer a day or two later. He said as long as I get it back by Friday before they close I would NOT BE CHARGED extra. Again, I called twice to confirm. I returned the trailer Friday at 4. It was due back Thursday at 10am. I get a bill for $58 for TWO DAYS extra. I call and uhaul said I need to call the place I dropped it off. The guy I spoke to said his employee authorized me bringing it later and he should not have done that. That's not really my problem. He eventually said he would refund 1 day and I said no. You guys said Friday by 5 would be NO EXTRA COST to me. Eventually he said ok no extra charge at all. Then I called back uhaul again to confirm and uhaul said it's escalated and in 3 days they will let me know their decision. The DCISION was already made by the uhaul place I returned it. There should be no escalation or decision made from above. This should already be settled and closed.
Mark G
Customer Reviews for West Valley Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Agent was rude. Made an online reservation exactly because I hate dealing with rude people. Walked in, he didn’t even acknowledge me, just sat in the little side room with the tv on loud watching whatever sport he was watching. Google maps said the location was already closed so I figured it may have been someone working after hours and left him alone. Thought I’d just pick up the truck through the inline reservation anyway. I completed the online instructions, found the truck, etc then went inside to pick up the keys. After looking around a bit he calls out and says “your keys are here.” Then something along the lines of “its says it on the sign the keys are here” but in an ignorant “you dumbass” kind of way. Literally saw no sign for keys pickup, the app just says go to the side to pick up the key. No interactions with the guy besides this and he did not leave an impression where I could say “staff is friendly.” Truck had low tire pressure too, which had to inflate and make a detour on the way with the truck adding miles and cost.
Tamin KAlvin is on top of his fleet of u-hual vehicles and his staff follows by his good example and ethics you can be sure that Alvin and his staff will always do the best possible to accommodate you and your u-hual needs I highly recommend 2365 East st, Tracy,Ca. 94376 (209)229-4448) u-hual services and u-hual products from this location
DANIEL RTruck had problems with the rear left wheel bearing when given to us. Very dangerous and should not have been rented out. Had to change vehicles in Albuquerque, NM. They were also late getting me the vehicle.
NICHOLAS DThere were no signs that this address has any U-Haul service at all. In a small village of Tracy CA, all we could see at the address was a bowling alley and a diner. Nowhere was any signs posted at all about the presence of U-Haul service, which was in the rear of the building in the back side. It was a horrible experience as we were sure we were lost. We called customer service and after 15 mins they insisted the location address was right and that drop box for the key is there but could not help us locate the U Haul parking area at that address. We had to literally scout the parking lot around the building at night on foot to locate the parking area around midnight. Very stressful experience.
Bhatt VCould not have been easier and could not have been treated nicer
JOSEPH GAgain very helpful we wanted a hard copy of final bill they checked the truck in and we were on our way very professional.
JEFFREY DCustomer service worker i forgot his name did an excellent job from start to finish. Clearly the best place to rent a u-haul in Tracy. Highly recommended.
ROLAND OEverything was great. Thank you for answering all my question and explanation of all the options available for me to use.
MARIA FJoseph is an awesome dude,great customer skills, he's the reason why I keep going back,very informative, sufficient and the Best in the job he's doing, Thank you Joseph ❤️ 5stars for sure
FESAITU MReview the order days in advance and make sure that you have all of the necessary equipment ordered for the reservation
JANNIE MNothing to improve. Great customer service, friendly, and efficient.
MICHELLE CThe service was excellent
Ralph MPlenty of inventory and a great in- town price!! Under $30.00 for my needs!!
TODD FLonger hours...not everyone has a 9-5
Kristy WAwesome customer service, I’ll definitely be back
CHRISTOPHER HUhal would not close, I didn’t get a refund for the fuel I spent filling it up , and it took me 5 hours to get a replacement
RICARDO MKeep doing what you're doing
MARIO BThis station has a good selection of uhaul trailers to rent.and Helpful staff!
TIMOTHY GFuel was below documented level. Cargo area was strewn with dirt, grease and grass. Although reserved, the appliance dolly was not available. Person at counter said no one told him a dolly was on the reservation and I could try another U-Haul location. In an ideal customer service experience, the agent should have attempted to find one for me. I called the U-Haul number and the answering agent was very pleasant and found a local U-Haul center that had a dolly and increased mileage for the move. Having used U-Haul on multiple occasions over the decades, this was the worst experience with the company.
Steve SVery bad customer service
MICHAEL Apositive encounter with Joseph
THOMAS HCustomer service at this location was excellent during the pickup and drop off process.
MALEIK LI’d always go to this location, they are great. They run short staffed but they don’t make you feel you’re not getting 100% customer service!
ROBERTO LKeep up the great services
CASMIR OYoung gentleman was very helpful
BRYAN MBe there when you are supposed to or leave a note on the door if you will be in later.
Christina SKeep more people like the one at this location. Very friendly and when I dropped off the truck, he was very helpful.
RAMON CFirst when I made my reservation I had 10" truck but few hours later was changed and not told to me but I had to notice my reservation was changed then when I got to the location to pick up they took horrible long time to check me in and then wasn't told the price the service and later found out that the quote I was given wasn't honored and I was charged three time amount I was quoted. Then the truck when turned on sounds horrible as if the transmission was out to go out. I had to use the truck to simply move couch one city to the next and don't get my started on reverse on this truck which was totally messed up. I will not be renting again and I'm very very pist of the prices I was charged without even being told or asked if it was ok to charge me.
VANESSA MGreat service
ROBERT FThe dolly not strapped securely. The truck driver door not closing completely I had reserved the truck initially on Saturday 8 AM. It seem central reservation system changed the truck hold to near by city. When checked Saturday morning it is also not available. I have to reserve one more and postpone my move to next day afternoon. I have to pay my movers twice due to this inconvenience
TIRUMALA KExcellent service the clerk was very pleasant to work with
DEMEDA SWhen I arrived to pick up the U-Haul, nothing was ready. It took him 30 minutes to get everything around and get loaded into the truck and then they had me do some of the loading.
ALLEN RPick up was fine
ROBERT CNothing Great experience ! Alvin was a very great Help and met all our needs.
ROBERT FReally like going to this location I been back few times and Gentleman has always been great to work with!
MARIO CThe staff arevery helpful and answered all the questions that I asked. Very friendly. Highly informative.
MELINDA SVery professional, excellent service
AHMED ANo mobile checkin, cracked windshield, hardly any gas. This was the worst experience
SHERRI LGreat customer service very friendly
MICHAEL LEmployees were friendly, professional and Fast!
CODY LGrate service,,liked everything
JOEL CJoseph helped get me set-up with the rental and did a great job. His knowledge to answer my questions was very gratifying. I’ll use this location again with my future rentals.
NICOLAS LGreat customer service
JEFF KIt worked out great dropped off before hours didn’t interact with anyone.
Donna AMy reservation pick up location was changed several times in the few days prior due to miscommunication between UHaul personnel. We were unsure what city to drive to up until the very morning of pick up. Most unsettling.
LUANNA SThey screwed me over by not providing me with the equipment I booked. They didn’t tell me until the morning of when I showed up, that they didn’t have what I booked. The office was gross and grimy, and the truck I rented was nasty. It was clearly never cleaned out or even looked at. In the cab, there was spilled liquid, crumbs everywhere and even used tissues in the door handle. The back of the truck also had garbage everywhere. If was covered in dirt and crumbs and loose pieces of trash. A terrible experience overall, should be getting money back for how awful this was
CODY SGreat selection of rental moving trucks, warm and friendly staff, and a very efficient process. I highly recommend the U-Haul West Valley location.
SHAWN SAlvin helped us and he is very efficient, he is awesome even we rented a truck without reservation he was able to provide what we need. I will definitely recommend this U Haul to my friends and family.
LEONCIO GWe were given a truck with less than 1/4 tank of gas in it. THey didn't have supplies we had reserved. The office was tiny and in a noisy bowling alley with no parking. Then they charged us for 8 gallons of gas!!
LARA W