Customer Reviews for WestSide Variety
(U-Haul Neighborhood Dealer)

Rating:

3.0

I got a discount for for wasting my time at another store and this one charged my card for discount and I want it back ? Worst experience I ever had

Rating:

5.0

didn''t get the name of the girl that served me but she was very patient with me and my hearing problems.

Rating:

4.0

The price changed after i returned the car.. i paid extra for gas and still they charged me extra after car drop off

Rating:

3.0

I am highly disappointed with the service and incorrect billing at this location. I was overcharged by about $43 due to multiple issues with my recent rental: Staff Misinformation: A worker told me they were fully booked until July 2nd, but online booking was open and I saw walk-ins get trucks easily. Equipment Overcharge: Charged for 2 dollies, but only 1 was actually available for me to use. Wrong Mileage: Charged for 30 miles when I only drove 16 kilometers (10 miles). Unauthorized Insurance: Charged $16 for insurance I explicitly declined. I called customer service this morning and was promised a corrected invoice and refund by the end of the day, but nothing has been done. I need management to review this, issue my refund, and send the correct invoice immediately.

Rating:

1.0

There was no space to drop off the uhaul and the staff had no clue what was happening and called me the next day asking why I am late for drop off when I dropped it off 15 hours prior.

Rating:

1.0

Passenger seat was full of garbage (empty coffee cups, food wraps)

Rating:

4.0

Attention in Spanish

Rating:

3.0

The truck I rented has no rear lock. A key is broken in it. You need to replace it because it not secure to carry items not protected

Rating:

2.0

The truck I rented had a broken passenger side mirror.

Rating:

3.0

The website was terrible. I had to wait for an hour in the store so that they can submit the pickup on the website. Also, I am charged incorrectly.

Rating:

2.0

The pickup was fine but the drop was bit confusing and the staff didn’t help at all . The lady at the counter was not helpful. Didn’t know anything about uhaul .

Rating:

3.0

I made a reservation on-line and took in my reservation # for pick-up. I was 15 min early but the girl couldn't help me. 15 min later, a fellow arrived to assist me but didn't take my reservation number and started from scratch. This was very frustrating because I had already gone through the details at home on my computer. I had no capability for wi-fi while there. Perhaps the staff get a commission to sign people up but when someone takes a reservation # in, they should use it and complete the transaction. Then, when I was handed the key, no one came out with me. I walked around looking for the vehicle and it was wedged in between 2 other trucks. I couldn't get in to the drivers side, so I got in the passenger side and climbed over. After starting to drive, I stopped to open the mirrors. Some instruction could have been nice. I blame myself for that one. I should have went in and asked the man to move it out for me. The return was super easy.

Rating:

4.0

Got charged extra even though I returned the truck with as much fuel as it had when I got it.

Rating:

2.0

The staff attempted to tell me that there were more miles in a km. Tried charging me for 600 miles when i was travelling 400kms. The truck was in terrible condition with over 140,000 Miles.

Rating:

5.0

We had an incredible experience with our truck rental at U-Haul. Pradeep was extremely attentive, patient, and professional throughout the entire process. He took the time to clearly explain all the details and made sure we felt confident before leaving with the truck. His care and support truly made a difference and helped make our move smooth and stress-free. We really appreciate his excellent customer service and would highly recommend this location because of him.

Rating:

4.0

This was the third location I was told to go to. The truck was ready and waiting at this location. It was clean and ready to go.

Rating:

2.0

Individual at the counter did communicate properly and seemed every distracted

Rating:

4.0

The Staff who were working were extremely friendly and helpful. The only thing that may have been an issue was finding a parking spot to leave my car. However, the man made sure to find me a space.

Rating:

2.0

The uhaul was dirty onside. The guy upon pick up was okay, the dropping off guy was rude and yelling at customers getting has while serving me. Also his hygiene was not so good.

Rating:

3.0

I said NO to the collision/damage coverage and I was charged for it.

Rating:

3.0

The disconunt in my credit card was different that shows in my receipt, is almost the double of the money that’s no fair

Rating:

1.0

NEVER WOULD I RECOMNEND! When I got there I waited an hr to even get the truck as it needed washer fluid, the truck was not cleaned off, the guy had no clue what he was doing, had to wait 15 min to get the engine warm as it was not started, processed, he said that the reservation was not booked but it was so he had to make a call. Pathetic customer service. I had movers at my house we booked the truck for 1 but didn't get out till 2:05

Rating:

1.0

No utility dolly provided, was still charged for one. Vehicle didnt have any windshield washer fluid in it.

Rating:

4.0

Great customer service!

Rating:

5.0

Very helpful and efficient service. Excellent experience!

Rating:

4.0

Clear communication and new vehicle if possible

Rating:

3.0

it was a gas station - not a Uhaul location. There were no personell. We did self-service drop off.

Rating:

1.0

Not recommended to other costumers.

Rating:

5.0

The representative was knowledgeable, communicative, and willing to accommodate my needs.

Rating:

1.0

Parking brake pedal was held together with elastic bands and the front bumper cover fell off before I left the parking lot. The attendants were very confused on billing and I was overcharged for mileage.

Rating:

1.0

They charged us twice, and despite our follow-ups, they have not taken responsibility for returning the amount. This has left us very disappointed. Even after multiple conversations with their employees, the issue keeps getting passed on to the owner. Unfortunately, Pradeep has not taken any responsibility either.

Rating:

2.0

I booked my truck one week in advance, the location was then changed without an explanation after I booked the original location for a reason. Then when I went to the second location to confirm my reservation was changed to a much smaller vehicle that would have completed ruined my move. Then after changing it back to the original vehicle the location was then changed to a THIRD location even further away therefore adding even more distance to my move and inconveniencing me further. I am not likely to use U-Haul again.

Rating:

4.0

2 guys that helped us were nice

Rating:

3.0

The attendant had to call a manager for every single detail. Gave me wrong information as well .

Rating:

4.0

Nothing it was great

Rating:

5.0

OK

Rating:

5.0

Great place

Rating:

5.0

Fix mirror on passenger side!

Rating:

5.0

Friendly staff and helpful staff. Keep up the good work.

Rating:

5.0

I am happy with u-haul

Rating:

5.0

The best experience! I would highly recommend this location :-)

Rating:

3.0

I requested no insurance both online and at pickup but was charged for coverage because I did not sign a waiver in store to confirm I didn't want insurance. Nobody told me I needed to sign a paper waiver. This feels like a swindle. I dispute the extra $20 charge.

Rating:

1.0

I got charged and had no idea what the charges were for. Called the location and they refused to get back to me.

Rating:

1.0

The location was fine. The problem was your online booking system. To get this van, I had to wait over 30 minutes to complete the booking because your booking system was so slow. Secondly, the system asked for information that I already provided. For instance, I had to provide my secondary contact information three times. This is the second time that I have experienced issues with your "system"...a few years ago when I went to a uhaul location, I was told to book the van somewhere else or come back at a later time because it was so bad. Overall, my experience at this location was BRUTAL....not due to the staff there (they were good)....BUT BECAUSE OF YOU

Rating:

5.0

Westside Variety is where I rented my Uhaul. The owner was very helpful and was able to rent me truck same day. Very friendly and courteous

Rating:

5.0

Excellent service, 100% recommend

Rating:

4.0

Recommend asking the staff for help, it is faster than using the app.

Rating:

5.0

The location was great but the customer service and communication skills of the employee were poor. No instructions given eg. check mileage, check gas, needs to refilled..

Rating:

5.0

Best location in the city

Rating:

3.0

The attendant was not familiar with the truck when I had some questions during pick up. However, he was very friendly and courteous. Since the trucks were parked so close to each other, it was hard to get in. And during return, the parking space was full, and had to park near the restaurant nearby which forbids parking there.

Rating:

2.0

I was double-charged on Gas. It is included in my invoice as a $12.00 charge for gas, and I fill the tank before I drop it off. The attendant knew it!

Rating:

2.0

Although the actual U-Haul was perfectly fine besides a pile of garbage left in the back of the car (easy clean up but not ideal), the service when I arrived was very negative and the customer service was not good. He was not talking a lot (ie. providing information for us as I've never rented before, no interest in me being there paying for a service) and was very hostile in regards to his mannerisms. He continuously was glaring at me, but a lot at the person I came with. It was very uncomfortable and I have no idea why he seemed so annoyed by the person who was coming with me as we weren't being rude or aggressive, in fact I was very level headed and optimistic going into the building. The person there when we dropped it off was a different employee and was a lot nicer. Based on the service and uncomfortability I was feeling makes me not want to recommend this location, however I will recommend U-Haul generally to a friend as the service was provided.

Rating:

1.0

Rude. No customer service. Refused to give us a receipt of drop off. Rolled his eyes and tisked at us. Felt as if we were bothering him scrolling Tik tok and talking to his mom. Turns out all he had to do is enter our email address into his system, but he was too lazy to do. At the end he did it but took a lot of asking and self control not to get to his level immaturity. I will never use this location for uhaul ever again.

Rating:

3.0

I am pretty certain I was overcharged.

Rating:

5.0

Only the issue was with uber customer service over the phone they didn’t guide me properly with one way truck or intown

Rating:

1.0

Bad experience

Rating:

1.0

None of the things I requested was there in the truck. U-Haul was so slow to do a mobile the pickup

Rating:

3.0

I checked in online, but the store staff restarted the check-in process. In the online check-in, uploading the driver's license photo was optional, but the staff insisted it was mandatory. I had already selected what I wanted in the online process, yet he added insurance despite me clearly stating multiple times that I didn’t want it. The price he showed me on-site was similar to the online quote, including the kilometers, so I signed. However, he used his mobile phone to show the details, and the screen was too small for me to follow. This raises two concerns: First, if the staff is going to restart the check-in process, why even offer the online check-in option during the reservation? Second, if the staff is using a mobile phone for the process, it makes it difficult for first-time users like me to follow along, especially since he didn’t clarify the insurance inclusion after I repeatedly stated that I didn’t want it.

Rating:

2.0

Rude person at gad station. Lied saying 1 way rental is not possible, when i specifically booked 1 way

Rating:

1.0

I got charged twice. This is not fair at all.

Rating:

3.0

Rented a cargo van in January. The van itself was clean and in good shape. However, there was no windshield washer fluid in the vehicle which I didn't notice until I was in traffic on the freeway with a windshield that I could not clean. I had to exit at the nearest station to buy my own fluid. When I complained during the vehicle return, I was told that the owner never fills the fluid which I see as a serious safety concern. Thus, the low rating on maintenance. Otherwise, staff was quite helpful and friendly.

Rating:

3.0

It pretty much reflects the majority of online Reviews. Customer service needs a lot of work. Explanations and answers to questions were sub par. But I used the van and it did the job. I was over charged, they said I’ll see a reduction in my bill in a few days? Will go to Home Depot next time.

Rating:

5.0

Very easy to pick up pay for and return. Love the conscience of our experience