Customer Reviews for Westbrook Investments
(U-Haul Neighborhood Dealer)

132 reviews

5102 Martin Luther King Blvd Ste E   Houston, TX 77021

(713) 574-2397

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(713) 574-2397

5102 Martin Luther King Blvd Ste E
Houston, TX 77021

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Clean and quick

SOCKALINGAM N. 
Rating:
5.0

Customer did not leave a comment.

la juan W. 
Rating:
5.0

Easy and quick and hassle free

David P. 
Rating:
4.0

The service was top notch! Extremally customer focused and helpful. Gave additional information to help address my situation. Felt like working with a long time friend.

Rory G. 
Rating:
4.0

Everything was good

Stephanie N. 
Rating:
5.0

Customer did not leave a comment.

DeMario P. 
Rating:
2.0

Make location easier to find. Building was in suite D no E as listed and no sign indicating it was a UHaul facility. Truck was out of gas when I picked it up and truck was in poor condition and sounded like it was barely going to start as well as cosmetic damage. Location and equipment was not professional at all. Employee was nice

Jacob S. 
Rating:
5.0

Clean and good equipment

SOCKALINGAM N. 
Rating:
5.0

Mr. Christopher was extremely professional and a pleasure to work with. Recommend this establishment above all others!

Christopher Teof N. 
Rating:
5.0

Customer did not leave a comment.

Frantz L. 
Rating:
5.0

Fix the shocks

DONNA B. 
Rating:
3.0

Customer did not leave a comment.

Gianni B. 
Rating:
5.0

Keep everything the way it Is,The service was Excellent Thank You Again

cheryl D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
1.0

The ladies I spoke in customer service I rate them 5 out of 5 stars. They were patient, informative, and very friendly. There were two lady reps I spoke with, one with getting into the truck, and the other with putting a note on the account and issuing the credit for the equipment that I wanted to purchase which led to the downfall of my experience. Because I was on a time limit, and it already took time for me to get in the truck and check it out I had to rush home to make time not realizing that the equipment I ordered was not equipped in the truck. I only had one other friend to help my and the equipment that I initially purchased would've in my opinion, would have sped the moving process a lot quicker which led to an even bigger down fall of my experience and why I will probably not use U-Haul anymore. I wasn't able to move my items with in the reservation that I scheduled the truck for. I called Customer Service once again to let them know what was going on. I explain to the lady that I wasn't going to make it in time and had to extend my reservation time by an hour and she said she had to charge me another $56 dollars. I would've hoped that she understood that by me not having the equipment I ordered to stay within my reservation time that she would've at the very least waive that fee for the screw up that fell on the locations end. The rep I was talking to at that time of my experience with U-Haul had no sympathy. In all honesty what I paid I found out if I just invested another $50 to the total bill I paid U-Haul I could've hired some movers. That is the route I plan to take in the future.

Joshua Li U. 
Rating:
1.0

My card was over charged

MARIAMA S. 
Rating:
3.0

Customer did not leave a comment.

Alexia L. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Willie O. 
Rating:
5.0

Quick and Easy

SOCKALINGAM N. 
Rating:
1.0

Customer did not leave a comment.

gary C. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Marcus G. 
Rating:
3.0

Customer did not leave a comment.

DIAMONDIQUE W. 
Rating:
5.0

Customer did not leave a comment.

SOC N. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Mr. Westbrook is so helpful and kind! It's a great location.

Adriane A. 
Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
5.0

Customer did not leave a comment.

CECELIA W. 
Rating:
5.0

Customer did not leave a comment.

VICKI H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Great customer service. Very knowledgeable about equipment. I've rented trucks here before and the reason why I returnd to this location is the cleanest of the equipment and the customer service.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Deok C. 
Rating:
5.0

Customer did not leave a comment.

damian L. 
Rating:
5.0

Nice friendly and helpful attendant

JERONA W. 
Rating:
5.0

Customer did not leave a comment.

GINA W. 
Rating:
5.0

Customer did not leave a comment.

Raffaele S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo N. 
Rating:
1.0

Customer did not leave a comment.

Dawn T. 
Rating:
1.0

Check engine light was on. I drove 2 blocks and The oil pressure light came on so I had to stop and put oil in the truck. The truck was almost on Empty so I also had to put gas right off the bat. I rented a dolly with my truck but when I picked up the truck there was no dolly. Terribly experience

Jesse B. 
Rating:
1.0

Additional charges, unknown. Cannot get an explanation. I was charged Additional $186.00 from drop off location. I left extra fuel and they charged extra.

Fermin J. 
Rating:
5.0

Thing was Great. I appreciated the opportunity to use Westbrook Investment to pick up our truck. I loved the process of how reserved and the payment process. Thank You for this Service

Wanda M H. 
Rating:
4.0

The service was great. The truck was as advertised. The building is a little dated and needs a little TLC, but other than that everything was excellent.

Noel H. 
Rating:
2.0

This Uhaul location is an independent retailer of Uhaul products. It is really just a parking lot with a few truck units on it with limited availability. Office is a bit dingy

Konrad K. 
Rating:
5.0

I never have a problem with Westbrook location, but my employee locked the keys in the truck and between me chatting (never received a number from the chat, the person left the chat without answering my question) and calling it took me over 2 hours to get ahold of someone just to tell me to call a locksmith. I thought that's what roadside assistance was for. Me trying to get an answer from Uhaul was poor.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

My previous rental truck was through BUDGET & I was sorely disappointed - dirty truck, tires needing air, dashboard all lit up with issues, the height of the truck not visible and when I telephoned to find out, they didn't even know! This experience with U-HAUL (as my last one in early May) was the polar opposite and was GREAT from start to finish... Two thumbs up!!

Kimber M. 
Rating:
5.0

Customer did not leave a comment.

Kayla G. 
Rating:
5.0

Very friendly service. Easy pick up and drop off

Abby B. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
1.0

I was charged Safe Move for $14.00. I declined this coverage. Plus the truck sized I reserved wasn't available, 15". Thankfully I came early because the only trucks left with a ramp were 20" and 26". The owner was about to give the 20" truck to someone without a reservation. Ridiculous.

Astrid S. 
Rating:
5.0

Very professional and on-time.

DAMITA M. 
Rating:
3.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Best custom service ever

RUBEN G. 
Rating:
5.0

Very professional place. I am a repeat customer and will refer all of my clients. Thank you. Respectfully, Hector Garay 360 Improvements,LLC gjr1211@yahoo.com hg@360improvementsllc.com

hector G. 
Rating:
5.0

Customer did not leave a comment.

koi C. 
Rating:
5.0

Customer did not leave a comment.

Breanna B. 
Rating:
3.0

The truck was on empty and there was no dolly also the hold that was placed on my card has yet to be released since the rest was taken off another card

Terrin C. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Location is good but total price is too expensive.

Mohammad Atiqur R. 
Rating:
5.0

Excellent

DEMARQUIS D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle J. 
Rating:
5.0

I would highly recommend this place to anyone. The manager has Awesome customer service and I will get my next U-Haul at this location!

MISTY RASHELLE B. 
Rating:
5.0

Very friendly, professional and efficient service

liz J. 
Rating:
5.0

Customer did not leave a comment.

martin K. 
Rating:
5.0

Customer did not leave a comment.

geraldine T. 
Rating:
5.0

Excellent service good customer service. Very personal business

DEBORAH F. 
Rating:
5.0

Customer did not leave a comment.

ALICESHA B. 
Rating:
5.0

Customer did not leave a comment.

mikaeyla P. 
Rating:
5.0

I don't think there isn't anything that's needed to be proved because the guy that helped me was a lifesaver for my situation i had to figure out.every other uhaul was closed on Christmas and i needed to move something to my apartment and he helped me in my dire need.....

Ameisha W. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE C. 
Rating:
5.0

Customer did not leave a comment.

Micah W. 
Rating:
5.0

I made a reservation, the location of choice didn't have any available trucks in the size I reserved. I like that they were able to dispatch me to another location about 5/10 minutes from the location I was reserved with. I need it an Uhual immediately, and I received what I needed. The pick up location was actually more convenient for me, and the owner was VERY understanding. I really enjoyed my experience. My day started off rough but end great with you'll immediate and prompt service. THANK YOU!

Shoshanna T. 
Rating:
5.0

Person was very polite and professional

Roderick R. 
Rating:
5.0

Customer did not leave a comment.

Emma M. 
Rating:
5.0

Customer did not leave a comment.

Bobbie D. 
Rating:
5.0

Attendant was very patient with me and answered all my questions. He fully explained what I needed to know regarding the vehicle. I am sure that I will rent from him again.

martha M. 
Rating:
5.0

Customer did not leave a comment.

Aisha G. 
Rating:
1.0

Charges for furniture pads (didn't need/use and facility didn't even have any), dollys (didn't need or use). Almost $50 in extra charges that I didn't authorize

Spencer C. 
Rating:
2.0

Clean up the office with at least a new chair for customer to sit.

David M. 
Rating:
5.0

Customer did not leave a comment.

Chaoxian Q. 
Rating:
5.0

Customer did not leave a comment.

Chaoxian Q. 
Rating:
5.0

Very professional. Thank you.

hector G. 
Rating:
4.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Mr. Westbrook was very proficient in helping us secure the proper U-Haul truck for our daughter's move. He went above and beyond to insure that everything went smoothly on her moving day. Because of his excellent service and professionalism, I highly recommend him to anyone seeking U-haul service and I would definitely use his service again. Thank you, Mr. Westbrook!

Madison P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Mr. Westbrook provided excellent service.

Guena S. 
Rating:
5.0

Customer did not leave a comment.

Samira B. 
Rating:
5.0

Christopher Westbrook was very helpful. He explained everything in detail and didn't make anything a hassle. Excellent customer service!

bryan C. 
Rating:
5.0

Service was exceptional, Mr Westbrook was courteous and friendly. He ensured I was prepared. Smoothest part of my move excellent uhaul experience.

Cynthia M. 
Rating:
5.0

Great and fast service. Very friendly and social staff. I was very pleased renting from this location and will definitely be renting from them again.

JOSE N. 
Rating:
5.0

Customer did not leave a comment.

roda J. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
1.0

The Uhaul representative practiced profiling and discrimination was inappropriate, unprofessional and possibly violated the law with his harassment and use if my private information. Called and reported thru call center rep and was promised a follow-up call from management. I haven't received that call to resolve the issues.

ANTONIO JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Micheal W. 
No reviews have been submitted for this location.

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