Customer Reviews for Westheights Convenience
(U-Haul Neighborhood Dealer)

Rating:

2.0

U-Haul truck was not clean when we got it and the dolly tab was opened prior to me getting the truck. I told the store and they said as the trucks get returned late they might not get checked which I think is crazy as a cleaning fee is charged so clearly they aren’t checking it or cleaning it after use sometimes. I would not come back here to rent again. The truck itself was fine.

Rating:

4.0

The CSR at the convenience store was very helpfull, she only asked me to park on their dedicated spots and the equipment return process was very stright forward. She was aware that we were returning the truck there and everything went smooth.

Rating:

4.0

the box of the truck was not cleaned, there was straw still in it when I picked up

Rating:

2.0

I had requested furniture pads in my reservation, however the location didnt have any available. They remove the cost, which is fine, but it affect my plans which is priceless.

Rating:

3.0

The staff were kind and courteous. They did their best to serve us well. However, there were several problems with this rental: 1) The truck was returned the night before after hours and there was no key available at 7:00 am pickup time causing a 1.5 hour delay. 2) The text link to "photograph the truck license and ODO" did not work (it was expired). We tried 3 times, and it said "Link expired" 3 times. This caused some issues when returning the truck and settling the amount of gas 3) We ordered a refrigerator dolly and this was not supplied when we picked up the truck. They had them in the store, but they did not read the reservation order and tell us; "Pick up your dolly over there (in store) before leaving." Nevertheless, despite all these issues, I really liked the staff and I think they are still learning how to system works. But for anyone who doesn't have flexibility with their rental timeline, a larger, more experienced U-Haul site may be advisable.