The staff were kind and courteous. They did their best to serve us well. However, there were several problems with this rental: 1) The truck was returned the night before after hours and there was no key available at 7:00 am pickup time causing a 1.5 hour delay. 2) The text link to "photograph the truck license and ODO" did not work (it was expired). We tried 3 times, and it said "Link expired" 3 times. This caused some issues when returning the truck and settling the amount of gas 3) We ordered a refrigerator dolly and this was not supplied when we picked up the truck. They had them in the store, but they did not read the reservation order and tell us; "Pick up your dolly over there (in store) before leaving." Nevertheless, despite all these issues, I really liked the staff and I think they are still learning how to system works. But for anyone who doesn't have flexibility with their rental timeline, a larger, more experienced U-Haul site may be advisable.
Jonathan M
Customer Reviews for Westheights Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store person denied to collect the key
Edison A