Customer Reviews for Westlake Storage Solutions Inc
(U-Haul Neighborhood Dealer)

3,320 reviews

1467 Lawrence Dr   Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

(805) 778-1741

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 8 am–4 pm

Services at this Location:

Contact Us

(805) 778-1741

1467 Lawrence Dr
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 8 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

James is the best for truck rental/storage needs and his staff go above the call to acquiesce even inconvenient and difficult requests

TAYLOR T 
Rating:
5.0

The employee I met when I first got there was magnificent. It was a great experience.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

JOYCE C 
Rating:
5.0

Problem free, great experience, will do again. Justin was great!

ROBERT M 
Rating:
5.0

Everything was great

JONI H 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
3.0

Nothing, with all the fires and craziness in California the moving guys kept in touch and you guys called a lot to let me know what was happening! I just didn't see the location in thousand oaks so I put 3. And I don't care that the box arrived late there were fires

Libby B 
Rating:
2.0

Customer did not leave a comment.

JAZMIN C 
Rating:
1.0

I went to pick up the truck in Oxnard. When the employee at the storage unit opened it, it was full of stuff from the last person who rented it. No one checked to see if the truck was empty. This delayed my trip. The closest truck available was in Thousand Oaks, California. My wife had to drive me there to pick up the truck. When I returned, I had to pay for a Lyft to get home. This was a total disaster. I waited awhile to take this survey to calm down and clear my mind. You owe me some compensation.

BRIAN M 
Rating:
4.0

Ensure that 24/7 pickup service works properly. It did not work for me and I needed to wait until normal business hours for pickup.

DEVON I 
Rating:
3.0

In the beginning all customer service was great. After I left with the dirty truck and no hand truck which was reserved weeks in advance the truck proceeded to overheat going up the Moorpark to Simi Valley grade and then a check engine light came on. I called multiple times with no answer and left messages for someone to please return my call. I never heard from anyone. I slowly drove the truck back on surface streets and returned it to some kid sitting at a desk who replied sorry, but obviously couldn’t do anything for my situation. Apparently all trucks were rented that day. I think I deserve a refund.

TRACY M 
Rating:
5.0

Signs to know where to drop off the truck. I guessed.

ROBERT M 
Rating:
5.0

Shane was a riot, funny & cool guy

Mark F 
Rating:
5.0

Excellent service ready when I got there.Can't ask for better than that.Nice friendly appropriate highly recommended

BRADLEY C 
Rating:
5.0

Customer did not leave a comment.

DAVID E 
Rating:
5.0

Customer did not leave a comment.

STEVEN L 
Rating:
5.0

I just wanted to say thank you to Justin!!! He was so kind, understanding, thorough and professional! Thank you!!

MARIA B 
Rating:
5.0

The key was sticking in the key hole, it took a long time to open the door. on upon returning the truck I was waiting around for someone. the door was open and the truck keys were on the table. Another client came on and we were going to take pictures of our keys there and be each others witness. Here's her name Linda Park.

VIVIEN V 
Rating:
5.0

Amazing, helpfully staff. Very accommodating. They are open Sunday, which made all the difference for me.

Steve P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY S 
Rating:
5.0

My only complaint was that I ordered two hand trucks and furniture pads. They did not have any available. Other than that everything was great.

ROBERT U 
Rating:
5.0

No improvements, by far the best location in the 805. Friendly easy customer service, easy pick up, easy drop off. My go to for renting moving vehicles.

Justice K 
Rating:
3.0

Truck made a lot of engine noise. If I had been taking it out of town, I think I would have been concerned. No auto door locks, window controls, or back up camera. My cell phone doesn't get any reception out on Lawrence Dr. so I can only pick up or drop off when the "store" is open. The formula for insurance cost has changed so uhaul isn't the good deal it once was.

Betsy C 
Rating:
5.0

Friendly, efficient employee. Truck was great. Process super easy.

Marc R 
Rating:
5.0

Customer did not leave a comment.

SANDOR K 
Rating:
5.0

Nothing. Great customer service.

GARY W 
Rating:
5.0

Fabidoo!

JOESEPH H 
Rating:
5.0

The two 26' trucks we rented worked great! The inside of the truck was not swept out when we collected them but were when we returned them.

DOUGLAS D 
Rating:
5.0

Easy transaction thanks

RICARDO M 
Rating:
5.0

Customer did not leave a comment.

AARON E 
Rating:
5.0

Customer did not leave a comment.

SAID A 
Rating:
2.0

Any kind of customer service would be nice was told to load my own trailer on my truck Walked around building multiple times to find someone who worked there etc

DENNIS C 
Rating:
5.0

Location is a bit out of the way, but once found we'll be back.

FREDERICK G 
Rating:
5.0

The staff is incredibly helpful and friendly. The equipment is always ready to go and check out is quick. I have been to this location twice recently and will definitely use them in the future. Many thanks to the team.

RENEE B 
Rating:
5.0

Customer did not leave a comment.

AARON M 
Rating:
5.0

Customer did not leave a comment.

BENGT J 
Rating:
5.0

Customer did not leave a comment.

RODOLFO P 
Rating:
3.0

The truck was "ok" but there was a fair bit of dirt & gravel in the cab of the truck along with some spilled soda on the floor. Nothing horrible, but a few minutes with a broom made a huge difference before we dropped it off! The staff were able to get us in/out fast, but could come across as a little "indifferent." Overall I got the truck, it did the job.

CALVIN W 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

All good; young gent Sat., AM (can't recall name) was great!

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

JODI V 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
5.0

Customer did not leave a comment.

ROY W 
Rating:
5.0

Service was fast. Easy to drop off

GLORIA K 
Rating:
5.0

The staff went above and beyond to help me. Grateful for the experience.

SARAH P 
Rating:
5.0

Customer did not leave a comment.

MARK D 
Rating:
5.0

Best U-Haul location in the area. Owner is a great guy, always accommodating.

MARC A 
Rating:
5.0

Nothing to improve. Keep up the good work. Lots of Thank you’s to the gentleman that us , you made our experience stress free.

YOUSIF K 
Rating:
5.0

Great guys working there. Very nice and knowledgeable.

SAMUEL C 
Rating:
5.0

Customer did not leave a comment.

RAMI P 
Rating:
5.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

HUGE shout out to your technician Chris… he helped immensely with jack/lifting my 6x12 in order to get it hitched up. He went above and beyond to get me fully hooked up, signals checked, and hitch photo all taken care of on the spot (saved me the trip to pull up to the office for this check/intake) THANKS CHRIS!!! Justin and Jay are awesome. Many other employees helped me over the past week as well. Thx to all!

SHAYNE H 
Rating:
5.0

Shane was super friendly and helpful thank you !!!

CARINE D 
Rating:
5.0

Fast friendly efficient customer services. Equipment was clean and in excellent condition.

SARAH M 
Rating:
5.0

Customer did not leave a comment.

KEITH B 
Rating:
5.0

Customer did not leave a comment.

JAMES N 
Rating:
5.0

Inside was clean but the outside was very dirty

janelle P 
Rating:
3.0

Location was not the one I originally selected. Location in an office park with very little signage. Office was disheveled. Vehicle was not as clean as I would have expected. Truck only had 1/4 tank. Needed gas before I could even do anything. Would not return to this location.

CHRISTIE A 
Rating:
2.0

Rented on 10/26-27, returned 10/27 9am.The truck was dirty inside and out. Had to wash the windshield -so dirty. There were marbles left in upholder. The left turn signal was double blinking- like a fuse was not working. I informed the attendant, he said he would take care of it. The mileage when I left showed 16626, but the receipt shows 16620?. Not oké , I like my original place on Hillcrwar drive much better for next time. Contract 12487509

MADELEINE S 
Rating:
5.0

Quick in and out, easy transaction.

CHARLES S 
Rating:
5.0

Everyone was great and friendly

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

Evy B 
Rating:
5.0

Our move couldn't have went smoother from start to finish!!

joe y 
Rating:
5.0

N/A

TAYLOR T 
Rating:
4.0

Customer did not leave a comment.

DARLENE J 
Rating:
5.0

Good team

Candido T 
Rating:
5.0

Customer did not leave a comment.

VINCENT G 
Rating:
5.0

Customer did not leave a comment.

MRK B 
Rating:
5.0

Staff was great! Very helpful & friendly

CATHERINE M 
Rating:
4.0

The equipment was old, leaky door seals, gas cap broken

WILLIAM B 
Rating:
5.0

The staff were super helpful, friendly, and informative.

JEROME P 
Rating:
5.0

Everything was efficient and easy. The staff were great.

WILLIAM M 
Rating:
5.0

Customer Service was excellent - Thank you!

KELLY S 
Rating:
5.0

Shane is really helpful and made the experience run smoothly.

NICHOLAS F 
Rating:
5.0

Trailer was dirty with debris and spoiled food in it.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

FIDEL O 
Rating:
3.0

Truck was dirty and full of garbage

MARK L 
Rating:
3.0

Customer service was great! The vehicle though should be retired. It was in horrible condition. Rented the 10 ft uhaul, no lights, hole in the ceiling, gas gauge goes up and down, door doesn’t shut right, yeah. It needs some serious service at best.

AIJA R 
Rating:
5.0

The UHaul facility and rental agent was outstanding! We’ve rented multiple times from this location and have always come back to rent a truck as we need to for moving or other truck needs.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

MARIVIC A 
Rating:
2.0

Don’t charge me so much

GARY T 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
3.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

We were completely satisfied with The trailer re-rented. Everyone we spoke to was very pleasant to deal with.

LAWRENCE R 
Rating:
3.0

Have the right trailer. Don’t be late.

CHASE R 
Rating:
3.0

Customer did not leave a comment.

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S 
Rating:
3.0

It is difficult to rate the drop off location it closed for the holiday weekend.

Ernesto M 
Rating:
5.0

Customer did not leave a comment.

BAHRAM S 
Rating:
4.0

There was a crack pipe in the planter right outside the front door of the facility. Pretty disturbing.

SHAWN S 
Rating:
5.0

Customer did not leave a comment.

EDDIE H 
Rating:
4.0

Customer did not leave a comment.

AUSTIN A 
Rating:
5.0

Check the tires for sufficient air

JAKSON M 
Rating:
4.0

Customer did not leave a comment.

JEREMY L 
Rating:
2.0

Car was extremely dirty when I received it

MOHAMMAD R 
Rating:
4.0

Customer did not leave a comment.

STUART M 
Rating:
5.0

The staff at the location were very friendly, helpful, and efficient. I liked working with them. The location is also easy to get to and well suited. The truck was fine mechanically but dirty due to uncovered parking. Occasional pressure wash to remove bird droppings from the windscreen would be nice.

ICHIRO S 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C 
Rating:
4.0

Fast in and out. Best to use the app. The team here are very friendly and helpful.

ROBERT T 
Rating:
5.0

Customer did not leave a comment.

BAHRAM S 
Rating:
5.0

Overall excellent! Good resources handy and excellent loaner moving equipment- dollys etc.

Ron K  |  Overall Experience 
Rating:
5.0

Excellent customer service!!!

KAREN S  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The place is clean. Highly recommended!

Tracy V  |  Overall Experience 
Rating:
5.0

It could not have been easier to obtain a unit, access the unit, and move out of the unit. Everyone in the office was friendly and helpful. I have done business with the company before, and will continue to do so whenever I have need of storage in the area. A+

Zach P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHAEL W  |  Reservation 
Rating:
5.0

Excellent customer service

Stacy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy J  |  Overall Experience 
Rating:
5.0

Our unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages They keep their storage units so dark and don’t have any pest control. They need to be held accountable for the damages done to my belongings. The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.

Cody C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONRAD N  |  Overall Experience 
Rating:
5.0

This place is awesome. The team is INCREDIBLY nice and super helpful.

Kristen W  |  Overall Experience 
Rating:
5.0

The staff was always helpful. Great crew over there. Will definitely recommend to friends.

john F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carles S  |  Overall Experience 
Rating:
5.0

Love this place just wish had other options to be open other hours as well.

Tai z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob K  |  Overall Experience 
Rating:
5.0

great place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again

Patty S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent I  |  Overall Experience 
Rating:
5.0

James and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.

Walter S  |  Overall Experience 
Rating:
5.0

Great customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.

MARGUERITE S  |  Overall Experience 
Rating:
5.0

Everything was great. Everyone working there was wonderful. Thank you for a great experience.

April E  |  Overall Experience 
Rating:
1.0

Facility is very dirty! Customer service is poor as well.

Doua L  |  Reservation 
Rating:
5.0

Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..

Ursula H  |  Reservation 
Rating:
5.0

The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.

Kevin T  |  Reservation 
Rating:
5.0

Spoke to Chris to cancel my reservation he was extremely helpful very professional

Adriana A  |  Reservation 
Rating:
1.0

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Bruce D  |  Reservation 
Rating:
3.0

This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.

Jill C  |  Reservation 
Rating:
5.0

Easy, quick move in, clean, helpful

Gina S  |  Reservation 
Rating:
5.0

This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.

Marci D  |  Reservation 
Rating:
5.0

We received excellent first-time assistance and are very pleased with the facility.

Loring S  |  Reservation 
Rating:
5.0

well done, great team & easy access & check out for truck rental, James is quite good

STEPHEN S  |  Reservation 
Rating:
5.0

James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.

TAMI F  |  Overall Experience 
Rating:
5.0

Very nice staff and easy to move-in and convenient location if unit..

katie c  |  Overall Experience 
Rating:
5.0

Really appreciated the staff putting in the extra effort to help me out

WILLIAM A  |  Overall Experience 
Rating:
5.0

The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.

Jerilyn M  |  Reservation 
Rating:
5.0

Best storage situation I’ve ever had.

kelly c  |  Overall Experience 
Rating:
1.0

Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.

Brenda B  |  Reservation 
Rating:
1.0

30 minutes away and found out that the facility wasn’t honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .

Brenda B  |  Reservation 
Rating:
5.0

The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0

Benson P  |  Reservation 
Rating:
5.0

The move in to our storage unit went exactly as planned. There were no issues.

Craig H  |  Reservation 
Rating:
5.0

Great!

AC P  |  Overall Experience 
Rating:
4.0

Very nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.

Privacy R  |  First Impressions 
Rating:
4.0

Clean, accessible. James was very helpful.

Privacy R  |  First Impressions 
Rating:
1.0

Westlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.

Privacy R  |  First Impressions 
Rating:
1.0

I`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now

Privacy R  |  First Impressions 
Rating:
2.0

Arrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.

Privacy R  |  First Impressions 
Rating:
5.0

The storage facility was spotless and the staff was extremely helpful. Would highly recommend!

Privacy R  |  First Impressions 
Rating:
5.0

Great customer service!

Privacy R  |  First Impressions 
Rating:
4.0

Strangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful

Privacy R  |  First Impressions 
Rating:
3.0

Was informed they do not provide free month of storage so I decided to use another storage company.

Privacy R  |  First Impressions 
Rating:
4.0

Nice facility. Easy to use.

Privacy R  |  First Impressions 
Rating:
3.0

Experienced some issues communicating with the office in order to confirm the reservation for the storage unit.

Privacy R  |  First Impressions 
Rating:
3.0

The hotel I got from my company was too far from this location.

Privacy R  |  First Impressions 
Rating:
3.0

Very polite staff and convenient location

Privacy R  |  First Impressions 
Rating:
5.0

Very helpful service desk.

Privacy R  |  First Impressions 
Rating:
2.0

Very nice people but seemed a bit un-organized

SUSAN J  |  First Impressions 
Rating:
5.0

My storage unit was clean and ready to load.

Privacy R  |  First Impressions 
Rating:
5.0

My storage unit was clean and ready to load. The staff was very helpful.

Privacy R  |  First Impressions 
Rating:
1.0

Reserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED

Privacy R  |  First Impressions 
Rating:
1.0

I requested the reservation to be changed to 5/16/14. This obviously did not change????

Privacy R  |  First Impressions 
Rating:
3.0

Wound up not using facility....

Privacy R  |  First Impressions 
Rating:
3.0

the facility did not have drive up storage which is what i needed.

Privacy R  |  First Impressions 
Rating:
5.0

great customer service and great facilities!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top