I made a rental reservation at a different location & I arrived promptly at 7am to pick up the vehicle, along with extras I had ordered (blankets & furniture mover). Apparently, my location was changed without notice. After driving to the Weston Hotel, I find out they don't open till 9am (not the 7am I reserved). Fortunately, they woke up the person and asked him to come in 20 min later. The truck did not have the blankets or furniture mover, which was a big disappointment. I wasn't charged, but I needed these to complete my move. I wasn't pleased that my pick-up location was changed without my awareness and that the vehicle wasn't prepared per my order.
Felipe Villalobos
Customer Reviews for Weston Hotel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let the next customer know they need to watch the support prior to checking out.
Timothy WimmerNo customer service not knowing how to take care of issues just answer the questions
frances vipond jrN/a
yveett hernadesI had got to the location to 5 people sitting outside drinking and smoking the guy didn't know anything about a truck or trailer getting dropped and felt like I was getting scammed by crackheads so I returned the truck to where I got it from
Andrew JanesThe truck had a gas gauge that is not working properly. I am in the auto business and I could smell exhaust coming into the cab. When I stopped for gas the truck was 3+ quarts low on oil.
GEORGE BALLARDTruck cab and box were dirty. I cleaned them. Folks at the Weston were friendly, but the check out took a while, even though I submitted all required documentation online. I was still asked for my driver's license at the locale; which defeats the purpose of online submission. The agent at the hotel was friendly but, It was not as simple as "picking up the key".
Robert MillerThe agent was never on site for pick up or drop off. The hotel front desk was able to check me out. He tried to call her, but she never answered. Plus my reservation location changed twice in a week. This location is not safe !
Tom BlomgrenChecking in to get my trailer was an absolute breeze/ the lady was very friendly and treated me wonderfully. Returning the trailer took minimal time, the same lady checked my trailer in and processed my paperwork so swiftly that she could lead by example any day. A perfect rental experience and my best experience ever w Uhaiul and I have been using their services since 1989!
HEATHER TRANTERI paid $10 to rent furniture blankets they only gave me 5
Chris KeinzI was supposed to get some money back for my deposit when will I receive that
ERNEST WILLIAMS