Everything was pretty seamless. Was my first time using U-HAUL, the online check in and out was a good feature and worked well. Easy process throughout. Only thing I did not like was that the truck was very low on gas. Had only 1/16th, 20 miles to empty but not a huge problem for me.
Joseph M
Weston Hotel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61109
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
no sign for where Rental drop off
soohyung kI reserved a U-Haul three days before my pick up ,got to the place , and they had no trucks available , sent me to another place that had no trucks available as well , to he went to another place that finally had one that threw my move back hours because of this , made my day longer , my move was very stressful because of this delay truck that i had already reserved days before ! So i had to keep the truck longer because of this now they are trying to charge me for something that was out of my control , this experience was the worse ever with U-Haul
SHELIA MI was originally scheduled to pick up and drop off at a different location, but was called the day before my reservation and told the truck I reserved want returned. The truck I ended up with was not clean when I picked it up. The back had trash and cigarette butts all over the floor. The air did not work in the truck and the side mirror on the passenger side of the truck would not stay in place once you were driving down the road making it impossible to see anything behind you. The truck needed service as it is shifting very hard. Just not a good experience this time around. If I am ever rescheduled for this location again, I will cancel my reservation and go elsewhere.
Valerie AI made a rental reservation at a different location & I arrived promptly at 7am to pick up the vehicle, along with extras I had ordered (blankets & furniture mover). Apparently, my location was changed without notice. After driving to the Weston Hotel, I find out they don't open till 9am (not the 7am I reserved). Fortunately, they woke up the person and asked him to come in 20 min later. The truck did not have the blankets or furniture mover, which was a big disappointment. I wasn't charged, but I needed these to complete my move. I wasn't pleased that my pick-up location was changed without my awareness and that the vehicle wasn't prepared per my order.
Felipe V