I had to dig out the trailer from the snow nothing was clean parking area was not plowed but a snow plow was on the property trailer hitch was completely frozen with ice not elevated off the ground the electric hook up on the trailer was not properly attached and had to remove the snow off the trailer myself with my snowbrush from car no help from owners at all very very poor service
ANDREW M
Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Merry Christmas 🙂🎅🤶🎄
MONICA LThank you for the rental. I appreciated the help from staff to hookup & disconnect the trailer. I have rented from here a few times and always find it to be good service. The equipment is always clean and working as it should. I would absolutely recommend to any person or business to use this service and I know I will be a repeat customer. Thanks again for making everyone's moving day so much easier in southwest Barrie and beyond.
TIMOTHY TVery BAD Service & never return deposit back when thy equipment was return back on the same day , every other U Haul company I,ve used return my deposit back the same day
MARTIN HI would suggest winter tires not seasonal
RHONDA WService was awesome. Great people.
MARC Cvery nice customer service given by gentlemen
RAKESHKUMAR PThank you so much for help!
ALEXEY PNot much. Every staff member that I dealt with was very helpful. This location had a lot of selection and I was able to look and measure and then book the trailer that was perfect for me.
RHONDA HThis is the U Haul location I always use. Great service, never any issues. Thanks
Steven DTrailers looking rough but pulled well
HARVEY TGreat rental- service was very helpful in getting a booking.
PATRICK TSimple and easy. Best U-Haul experience yet.
MANFRED RFast and friendly service and had answerable right away to anything I needed to know. Would definitely use this location again as well as recommending it to any friends
STEVEN WI have used this location more than once. They are incredibly easy to work with. Highly recommend!!
PETER BI would have liked if they had trollei to rent. Everything was on schedule and on time. The truck was clean.
Grace PExcellent service, clean vehicles and very accommodating
LORI BNo suggestions.
JAMES KThe two girls who served us at this location on Essa road were excellent and they need a raise we were totally impressed by their friendliness and their smiles
JASON HAwesome, experience as usual!! Use them lots..
ROBERT CAll went really well. Very polite and professional.
LEONARD SExcellent customer service here!
VIRGINIA MNothing the girl working the desk at that location was amazing and should be given a raise for for excellent customer service.
PAUL MBarrie was clean but definitely needs an upgrade. Access was very easy to locate and plenty of room for drop off. Receptionist was friendly and easy to deal with
CHERYL SAbsolutely disappointed. Changed $20 late fee but isn’t, changed $10 cleaning fee but was cleaned. U-Haul still owed for me $30 plus tax. Will not recommend this location for anyone
SERGEJS SOne headlight seemed to get bright, then dull. Otherwise this rental has been absolutely perfect. Best customer service ever
BARRY KThey should have closed my rental and given me my deposit back.
Noel DCustomer service was friendly and helpful.
JOHN KSuper easy to deal with and a very convenient location. Had me out of there in less then ten minutes.
PHILIP SWas a pleasure to rent the trailer . They went over and above to help us out.
THOMAS DGreat service. Organized and efficient. Warm and friendly
PETER NVery friendly staff. Very efficient. Our van was in great shape. Pick up and drop off a simple process. Great location.👍
Patricia SQuick, easy , painless. Whimsical Emporium Barrie A+++
Dino MBetter discount when returning same day
ROSE GAlways an easy transaction at this location. Pleasant employee's and well organized.
Jordan KAwesome as usual!! Always a pleasure taking my truck rental needs to this location!
Terry SStay in touch and process our refund asap
DANIELJ SRude staff, they damaged my truck, kicked my trailer hitch, belittled the customer, called other Uhaul dealers criminals... If I could hive 0/10 I would.
SAM WFirst of all it was bit expensive than expected secondly person who reserved it was way too rude teach the guy some manners and i am not. Only one complaining check the reviews of u haul near cundels barrie
Sagar SThis is by far the Best and most professional organization.
Shane KGood
YOSEF DVery knowledgeable and friendly staff! They were quick and made our experience very easy and less stressful. We would definitely rent here again if ever needed in the future! Highly recommended!!
MARY S