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JON T
Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good 10 foot truck. Easy pickup and drop off
Judy MThe only issue I had was with checking with the app. I would take a picture and accept the photo but it wouldn’t show on the app unless I clicked the back arrow. Took me forever to figure this out and was really annoying.
Lisa BThis is the best place to rent U-Haul in Barrie. Great staff and service. Great lot for the trucks, clean equipment and lots of stock. Second time using whimsical emporium. Won’t be the last.
STEVEN SThe stuff at this location is wonderful. The vehicle that I rent weekly is in excellent clean condition 10/10.
IRENE AThe rep. Was excellent to deal with, very knowledgeable and gave us the perfect trailer and the yime we needed.
John BStaff was friendly and professional. Process was easy and convenient. Overall great experience.
Muhammad ZThe van smelled quite bad like a dirty person smell. Maybe should have a good cleaning. Other than that everything was good.
Lisa ABest place in the Barrie area to rent from. Great service and actually guarantee your reservation.
STEVE WThe place was under construction so it was a little challenging to find the door & it was very cramped when I went in. The person was very pleasant & helpful.
Linda BEverything always goes well at this location. Thank you.
Serge PSupport for the rental was awesome. Thanks.
TYLER PPerfect
julian cThe AC on the truck did not work. Upon drop off the girl did the math and said I was within my milage and don't need to worry. I was charged for being 1 mile over......
Gary FMake your automated services AODA compliance to meet accessibility standards set by the Accessibility for Ontarians with Disabilities Act. I had difficulty picking up the truck and your chat service was not helpful.
Angela BAbsolutely nothing, my wife and I have used this location many times. The service is always excellent and the equipment is well maintained
Kelly WNothing at all
James LOffice space is very small and no waiting area.
reza sTruck had bad brakes and no suspension. Made for a tough ride.
Trevor WNothing
Jacqueline BKeep up the good work.
ANGELO CAll good, specially Cyl the lady at the office is extremely helpful with positive energy and attitude. Thank you Cyl.
reza svery good service and equipment in good condition
Alexander KWe had a good experience renting from this place a 4 x 8 closed trailer. The service was handled very smooth as the gentleman there is very pleasant to deal with. He answers all your questions patiently prior to rental with ease. We will not hesitate to rent from him again.
bruce bThe customer service person at this location was rude and condescending. I had never rented a Uhaul before and she wasn't kind when trying to help me sort out an issue. However, the location was convenient for me and the truck was in good shape.
Lindsey MExcellent friendly customer service Julian is a really nice guy. Great to deal with customers.
Dave wmuch better than my experiences with other local U-Haul locations.
Brian FI wasn’t able to post any of the pics or the mileage on the app. Thankful my location was open before 9am to ask questions. Very helpful and professional staff.
Kimberly MAlways a pleasure dealing with this location.
PINO DGreat staff. Really like the 5' x 8' closed box trailer with the drop-down rear door. Makes it easier for loading.
Tom Gthe opening on one of the hooks on one chain was very narrow. I had to force it onto my hitch and it would only go half way. Also, there seemed to be excess play in the ball/socket connection, so there was plenty of clunking on deceleration and acceleration. The trailer itself was very useful and did the job that I expected.
Shayne GService was great. Very helpful in getting everything checked out on the trailer and on my way quickly.
Brad KVery easy. Very helpful
Daphne sStaff was very friendly and helpful.
marc cThe gentleman that serviced me was polite and well versed with knowledge.
Nickole SMaybe explaining the breakdown of the prices. When I reversed the uhaul it was $53 plus mileage for the rental, insurance and 6 blankets I purchased. I paid $117 with tax. Double what I was anticipating. But aside from that the staff is super friendly and helpful, especially when I had to change locations last minute.
Hannah LIt was ok
Muhommad HJulian was very helpful when I went into rent a trailer. He helped me chose the size and got me all set up .
Judy SPoor Attitude, extremely slow and opened late on Sunday. Thankfully the call centre was able to hook me up with some funds to make up for the treatment by the local location. But the local location was terrible.
David WThey were closed but it looked clean so I can’t say much but I’d recommend for sure
Matt LSuper friendly customer service!
paolo dAlways easy to deal with
JAMES CFriendly
Robert HExcellent experience from start to finish
Kate GThe employees were very helpful and respectful at all times. Seamless move. I plan to call again when it is time to move the furniture from the storage unit back to the condo. Thank you.
Lorraine A