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Carol B
Customer Reviews for Wildcat Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great!
Rick DDrop off was miserable. Location was moved from the usual drop off in the location, the owner forgot to have me sign the release papers, I had to return 3 times to complete my drop off, and I believe I might have been charged extra for a late fee when I actually dropped it off 24 hours early. Not certain though. The final time I returned an employee other than the owner sorted the situation out.
Rodney AThe employees should be trained to deal with customers. I had to use my personal phone to download the paperwork while on the uhaul property. The uhaul facility has no cell phone coverage. Should be using a hot spot! The owner said he didn’t have a printer to print out my paperwork!! Ridiculous!!
Scott MAlicia the owner of the establishment and her husband Braxton were extremely helpful.
Jay PExcellent! The Sulphur Rock location owner Alecia was extremely helpful. It was an excellent location in a place like Suphur Rock which has almost nothing. It was very convenient for me. Alecia is always in the store and someone is always at the store. Alecia needs more support from U-Haul. It is a better location than the 838 Harrison Street. At the 838 Harrison location, no one is around and they do not pick up the phone.
Jay PThe only thing I can recommend as far as for the next customer is if the next customer runs into a problem like I did, I rented this car dolly and before I could get it brought back to where I rented from my personal truck broke down. I still had a car to drive but it didn't have a tow hitch on it so I had no way of returning the equipment. I had to go to another U-Haul days later when I got paid and rent a U-Haul truck to go get this car dolly and return it. It would be phenomenal if U-Haul could create a way to maybe with a small fee help the customer by retrieving equipment like this in circumstances like the one I had because in the end it ended up costing me an additional $200 or so dollars because I ran into an issue out of my control. But as far as this retailer that I rented the equipment from they were phenomenal.
Bryan S