Absolutely the best ever! I would give them more stars if possible, will recommend to all my friends and family!Abby W.
Customer Reviews for Willets Point Service Station Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Attendant was excellent - Shaun was very helpful and a nice person!!Domenica P.
Customer did not leave a comment.Chang chih H.
I think was expensive..Was charged for mikes I suggested I needed but didn't usedavid P.
My recommendation is only allow for app hands free pick-up at this location. The service station manager is not always present to hand out the keys.Andrew B.
Customer did not leave a comment.David S.
I paid for a dolly but didn't receive one. The guy was not there when I had to return the van.Kimberly C.
Customer did not leave a comment.Bennett H.
Customer did not leave a comment.Edrea T.
Very friendly and attentive staff!Minhan S.
Customer did not leave a comment.Edrea T.
Attendant was very friendly and incredibly helpful. Both picking up and dropping off went incredibly smooth and easy.Alexander F.
The manager, Paul, did a very good job. He was accommodating and flexible. In case of his absence, he or this U-Haul station should train other employees to deal with customers the way he treated me. I did not have data plan on my cell phone, and Paul accommodated that and checked in on behalf of me. Then, he had another employee prepare the U-Haul truck for me. I got my truck quickly. The return process was also quick. Good job. I will definitely recommend this location and come back.SHAN CHING M.
Great, outstanding and remarkable staff and customer service.LISANDRO MIGUEL J.
The person who assisted me with my rental was very professional and was extremely helpful. I would give ten stars if I could.THOMAS C.
Very efficient and accommodating-great customer service!SANDRA ANN C.
Have more 9' vans available for rent.John P.
The van drove like it was about to fall apart I only used it for two hours and I didn't end up using it to move anything and you guys charge me a cleaning fee which I don't understand for one I emailed you and no responseRaffael B.
The sales rep is courteous and explain everything to me. The location is great because it is close to my home. Definitely come back if I need a truck again.JAMES CHI-SHING K.
Customer did not leave a comment.Glenda B.
Great service. Quick and easy pick up and drop off. Will definitely use this facility again. Thanks!!!STEVEN B.
Customer did not leave a comment.SEGUNDOJ L.
Customer did not leave a comment.FRANKEDMUND C.
Customer did not leave a comment.FRED V.
Customer did not leave a comment.Chang M.
Had a great experience renting a cargo van from this site. Employee was helpful but I used self-pick up and worked through the U-Haul website. Make sure to take your confirmation picture without a cap/hat or else you will run into some delays. You also need to be a bit tech-suavy to work through the self pick-up website. I 100% recommend this site!Samuel L.
Number 1 - I went to the location & there was no U-Haul sign. It was a gas station and luckily I went into inquire and found out that there were some U-Haul trucks in the back of the gas station. The employees at the gas station were very rude and told me I need to leave and go to another gas station in order to pick up a key for the truck. Keeping in mind I'm paying people by the hour that are waiting for me to bring the truck I went to this other gas station ( that was almost impossible to find) and the person there said they do not to U-Haul on Sunday however he would try to help me and we had to drive back to the first gas station and hope that he would be able to find my reservation that I saved on my mobile device This employee instructed me to â€œbackâ€ the van out from the alleyway on the side of the gas station and it was nearly impossible . Finally the gas station employee backed it out for me... when he heard My boyfriend on speaker phone saying he was coming down there right away to see what's going on Then I was told I couldn't leave my vehicle at this particular gas station/U-Haul site and had to go and try to find a parking space It was the worst experience that I've had in recent years with any organization I still cannot believe that there is a U-Haul site with no sign that requires you to run back-and-forth to other gas stations just to get keys find reservations etc.ROSEANNA P.
The van was ok no issue. Is the service and people at this station. They are terrible to deal with. No key at the box, they do not want to deal with you at all. If you ever want to rent anything UHaul, avoid this station at all cost. Go to the main rental center.Victor T.
The van I rented was not clean. Plants' seeds or something like that were left in the front and cargo areas. A used mask was also left in the dashboard area. I had to clean them up before I returned the van. By the way, the attendant at the same Shell Gas station was rude and physically pushed me away when I wanted to grab the gas nozzle before I filled the gas.SHAN CHING M.
The people who work there should transfer the truck key to the key box from the drop box where customers returned their keys. When I opened the key box, there was no truck key in there. I had to find a person at the store. However, no one was at the store at that time. I had to keep saying "Is there anyone here?" many times until a gentleman came. I told him what happened. Then, he asked for the truck number. First, I told him the box number. Then, he said he needed the truck number. Then, I told him the truck number. However, he forgot, and then asked me the truck number again. Then, I had to locate the truck in the parking lot and read the truck number to him again. If customer service can be improved at this location, I would recommend this site.Shan M.
very tight parking, app check-in and check-out was an endless process, car smelled of weed, cigarette pack left in the lower glove compartment. tight squeeze parking on returnJordan Y.
Customer did not leave a comment.Brendan F.
I had a horrible experience, the mgr of the location was rude and absolutely not helpful.THOMAS K.