Customer Reviews for Willow Creek Storage
(U-Haul Neighborhood Dealer)

393 reviews

2901 SW Wilshire Blvd   Burleson, TX 76028

(817) 945-6925

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 945-6925

2901 SW Wilshire Blvd
Burleson, TX 76028

Services at this Location:

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sheila J. 
Rating:
4.0

Having made the reservation well in advance, the location was clear across town from the location requested. The people were nice, but really not very customer friendly. The trailer was well used and had many places that had been caulked--not satisfactorily

Tom V. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
3.0

This was the 3rd location that we where shoveled to....no gas.

Scott T. 
Rating:
5.0

They were knowledgeable and helpful.

Janell H. 
Rating:
3.0

Customer did not leave a comment.

Cedric R. 
Rating:
5.0

Never raised the rent, always helped with changing card information, and helped with truck rentals.

David B.  |  Overall Experience 
Rating:
5.0

Willow creek has lots of space, parking was a breeze

John C. 
Rating:
1.0

I returned my trailer on Sunday and was not notified on Saturday, when I rented it, that the office would be closed and no one would be available to assist me. I followed the instructions on the after hours website to return the trailer and hurt my back trying to lift the trailer off of the hitch. I'm 5' 3" and 110 lbs. I never should have to lift the trailer by myself. If the office would have told me no one was available, I could have had someone come with me. If I had called someone to help, it would have made the return late. Not okay.

Nichole B. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
5.0

They were so patient and customer oriented! Great location and hands on service!

Rhiannon S. 
Rating:
5.0

Was great - had no problems whatsoever

Debbie W. 
Rating:
5.0

Great place!!!! Great staff!!!

Allen S. 
Rating:
4.0

Customer did not leave a comment.

Emory R. 
Rating:
3.0

Customer did not leave a comment.

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Toya M. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Ken J. 
Rating:
1.0

We were told to fill fuel to half tank. Two of us viewed gauge when we filled tank to half full only 1 mile away. We were charged approximately $55 for fuel. This was extreme overcharge. We will not be using Uhaul ever again unless this is corrected. We have used Penske in the past and they never overcharged us. We tried Uhaul one time and this is what happened. Please correct our billing. Your truck was clean and ran well. But it's not worth being overcharged.

Michael B. 
Rating:
5.0

Recommended.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN G. 
Rating:
5.0

You guys were GREAT!!!

charles B. 
Rating:
4.0

No one was there when I arrived.

Sebastion I. 
Rating:
5.0

Nothing the customer service was awesome!!! No hassle easy process the price was very fair!! Love the whole experience thank you!!!

Janina H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Great service and very helpful!

Brady L. 
Rating:
5.0

Customer did not leave a comment.

april H. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Willow Creek S. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Jewel A. 
Rating:
5.0

Customer did not leave a comment.

Willow Creek S. 
Rating:
5.0

Absolute Professionals!!

Eugene S. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

Customer did not leave a comment.

willow creek S. 
Rating:
4.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Willow Creek S. 
Rating:
5.0

Superb customer service!!

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Mel G. 
Rating:
5.0

Customer did not leave a comment.

Willow Creek S. 
Rating:
5.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

All was good.

James C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN RAY A. 
Rating:
5.0

Customer did not leave a comment.

Willow Creek S. 
Rating:
5.0

Customer did not leave a comment.

Stacey W.  |  Overall Experience 
Rating:
5.0

Great people

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

The process was great from the beginning to the end. Lee was exceptional and couldn't ask for better service. Highly recommend Willow Creek Storage for your rental needs.

Dwayne J. 
Rating:
5.0

Customer did not leave a comment.

Willow Creek S. 
Rating:
5.0

Owner was super nice!

Adam E. 
Rating:
5.0

Excellent service. When I arrived their wear several other customers already their. Employees went out of their way to apologize for the wait . Even tho it was nothing they did to cause delay. Very pleased will use this location again

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Willow Creek S. 
Rating:
5.0

Nothing, all expectations were met

Shane J. 
Rating:
5.0

Customer did not leave a comment.

Fredric M. 
Rating:
5.0

Nice location easy to get in and out fast check-in thank you

GARRY S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Truck would not exit from tow/haul mode. Engine and transmission were straining during driving loaded and unloaded. Location is easy to work with. 2 weekends in a row. Good experiences.

KIMBERLY L. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Thank you it was a good experience was fast.

YOLANDA L. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE W. 
Rating:
5.0

Excellent service

BILLY D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jefferson P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Keep Fred as the go to guy. He was very friendly and helpful from the get go. He made the whole experience very good and I will be a repeat customer mostly because of this guy. He made the whole difference and if we only could have more Fred's in the world we would be better off.

Shane J. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

To make sure vehicles have fluid for windshield wipers and check other fluids. A diesel truck got my windshield very dirty and I wasn't able to clean it because no fluid. Also wipers were bad. I was on my way to new home and the engine light came on. I was driving alone so it was scary. So please maintain vehicles.

MARY P. 
Rating:
5.0

Keep on keepin on

roger N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
3.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

It was easy and seamless!

JOHN W. 
Rating:
5.0

All good

RENA L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

I like just the way it is looking forward to doing business again.

JOSEPH T. 
Rating:
5.0

Lee is wonderful to work with and makes the rental process easy.

ALLEN S. 
Rating:
4.0

Helpful and friendly

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

Crawford L. 
Rating:
1.0

I asked to pickup at 8am and why would Uhaul send me to a place where they open at 9am. I call into Uhaul to get instructions on what to do. WE Went to app. only the to have a problem with the App and I couldnt get any help. Region Mang. called me.and she tried. But...The owner of the uhaul was on site and wouldn't help me at all!!!!! He was right there looking at me just walking around and wouldn't open 15 mins. early to help me out. I'll never use them again and I will write a review of this inconvenience without any help at all from the owner of willow creek.

RAMONA A. 
Rating:
5.0

Great

Ervin M. 
Rating:
4.0

Customer did not leave a comment.

Kayla R. 
Rating:
5.0

Fred is a Army Veteran and very helpful with good hearted enthusiasm. Lee knows the business well. They make a great balance in team work.

LONMONTRE W. 
Rating:
1.0

You rented to someone else, and even though I called and informed you, that all my info was attached.

JAMES N. 
Rating:
5.0

Willow Creek Storage (U-Haul) is among the very BEST OVERALL companies of any sort I've dealt with. A top-class business throughout. The storage units are located in a prime location, and immaculately clean (for what they are). The owner/operators are friendly, efficient, effective and engaged. They made checking in and checking out easy, fast, and painless. Their prices are the best in the area (for the quality). My highest recommendation.

Barry A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deconte W. 
Rating:
4.0

Customer did not leave a comment.

MARYELLENC L. 
Rating:
5.0

Customer did not leave a comment.

JANA K. 
Rating:
5.0

Lee was the greatest. Went above and beyond as always.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

MARY L. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

LINDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDRIC M. 
Rating:
5.0

The manager was very helpful. Always friendly voice when I called. Cannot say enough good about this U-Haul company at Willow Creek Storage

ROLLIE E. 
Rating:
5.0

Customer did not leave a comment.

Jill M.  |  Overall Experience 
Rating:
5.0

Great staff cleanest truck I have ever rented with u-haul.

FREDRIC M. 
Rating:
1.0

Drove the truck 50 miles and the check engine light came on. I called the location of pick the truck up they said there was nothing I could do I had to call roadside. I told him I wanted to bring it back to them and exchange it for a different truck because I had things to do I had rented it for several days for a purpose. They said they couldn't help me that I had to take it somewhere to the service center. When I called and said I'm gonna bring it back tonight and pick up a different truck they were almost abusive about it. Will never rent from this U-Haul place again, will never rent you all again!

SHAUNA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

FREDRIC M. 
Rating:
5.0

Willow Creek ALWAYS provides great service and truly appreciates their customers.

ALLEN S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Great storage and rental facility. Friendly staff

James S.  |  Overall Experience 
Rating:
5.0

My RV had it’s catalit covver stolen while in storage there. They then changed the code on the entry gate. Super nice people to work with, and I will use them again.

CARROLL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADELA Minerva S.  |  Overall Experience 
Rating:
5.0

Thanks for securing our things for so long!!

Brenda P.  |  Overall Experience 
Rating:
5.0

The facility was well maintained. Mary, the manager, was friendly and polite. This was my second time renting here and if need be, I will do it again.

JUDY L.  |  Overall Experience 
Rating:
4.0

I did not use this storage facility, but I was contacted by an employee who was very kind and helpful.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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