Customer Reviews for Wilsons Self Storage
(U-Haul Neighborhood Dealer)

1,345 reviews

3193 N Hwy 95   Lake Havasu City, AZ 86406
(Lake Drive and Hwy 95)

(928) 764-3332

Location Hours

  • Mon-Sat: 8:30 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(928) 764-3332

3193 N Hwy 95
Lake Havasu City, AZ 86406
(Lake Drive and Hwy 95)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
4.0

Had to use a local company, Wilson's, to move from Ca to AZ. Booked a 26 foot truck and movers in so cal. Uhaul waited until the day before my move to tell me there were no trucks or trailers in so cal. Left me in a bad spot. Wilson's helped me out with a local trailer so I wasn't completely screwed and for their part were very helpful. Uhaul corporate didn't help much at all or it was the mass exodus of Californians.

Alan P. 
Rating:
3.0

The first location we were sent to was closed (on holiday/vacation) with no drop box. We called UHAUL and were given an alternative. The second location was supposed to be open but was not. The drop off process was frustrating.

Jole F. 
Rating:
5.0

Customer did not leave a comment.

Harry P. 
Rating:
3.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Excellent service would surely rent from this location again. 👍

DONALD S. 
Rating:
2.0

Not to friendly. Not friendly or helpful on the phone when asking for directions and not friendly in person

Sherry L. 
Rating:
5.0

I dropped off the truck and everything was good.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO O. 
Rating:
5.0

I always receive excellent customer service from this U-Haul location.

DANIEL C. 
Rating:
5.0

Good supply of equipment, knowlegble staff, easy in & out!

Douglas T. 
Rating:
5.0

The service was excellent and very quick to start to hooking up the trailer

Steve M. 
Rating:
5.0

He makes the process so quick and easy I only come to this location! I recommend him highly

Kate M. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Debora O. 
Rating:
3.0

No one was there upon arrival at 3:50 pm other than that it was ok.

robert M. 
Rating:
5.0

FRIENDLY PERSON THAT WAITED ON ME.

Clayton W. 
Rating:
5.0

Excellent service with highly recommend this U-Haul facility.

DONALD S. 
Rating:
5.0

good customer service

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Nothing, everything was seamless in the rental process!

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

linda W. 
Rating:
5.0

Have the fuel tank full when you pick it up..

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Quick and easy, nice guys

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Wilson M. 
Rating:
4.0

Customer did not leave a comment.

DEVIN H. 
Rating:
4.0

Customer did not leave a comment.

leslie P. 
Rating:
4.0

Customer did not leave a comment.

Jim A. 
Rating:
1.0

Sadly, I must say this was absolutely the worst customer service I have ever experienced. The employee shouted and cursed at me when I asked a simple question. If I have no other return options in Havasu besides Wilsons Self Storage on Hwy. 95, I will never use a UHaul product EVER again. The level of disrespect and vitriol displayed by this UHaul representative to a repeat customer was beyond deplorable.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

KURT M. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

All was good

Mark B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

The one problem I had is that there were no moving blankets available for my move.I had reserved them along with the truck and expected them to be there.This reservation was made well in advance so I expected them to be in place.

John F. 
Rating:
3.0

Called this location a few times for questions with no answer. So very frustration. Dropped trailer and van off by my own help.

FRED K. 
Rating:
1.0

Was told that I had a compact car reserved. Took an Uber to the location to be find out that no one was there and that they were closed. I was stranded on the side if a highway in over 100 degree weather and the person my mom called to help us hung up on us. I ended up taking a 15 foot truck back that I wasn't comfortable driving.

Grant L. 
Rating:
3.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Wilson M. 
Rating:
5.0

Easiest return ever. So nice to be able to do everything on line and after hours. Thank you for making it stress free.

MELISSA L. 
Rating:
2.0

These people don't even bother to answer their phones....

Ben S. 
Rating:
5.0

Love this place ! They always help me out. Thankyou

Cyndi S. 
Rating:
5.0

Very helpful but he could not give us the refund. He explained thoroughly why he couldn't give it. Great customer service!

Ronald M. 
Rating:
4.0

Quick return

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Good experience. Would recommend

Luis A. 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO C. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
3.0

Make sure trailer is in better condition before renting.

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
3.0

No personal at drop off location during business hours

JEFFREY W. 
Rating:
5.0

all went well

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Get feedback on the driving experience from the renter. The truck we had did not track well at certain speeds. The front wheels were either out of alignment or out of balance. At speeds between 45-60 mph the truck "shimmied" and/or vibrated very badly.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

Customer did not leave a comment.

Wilson M. 
Rating:
4.0

Customer did not leave a comment.

Clement L. 
Rating:
5.0

Customer did not leave a comment.

Regina S. 
Rating:
4.0

Improve friendliness, the workers were a tad rude, be curteous but maybe they were having an off day.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
3.0

Make it more compatible for people with no on line access.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

frans E. 
Rating:
5.0

Customer did not leave a comment.

LESTER P. 
Rating:
1.0

Where do I start, first they told me if their computer didn't say I had a rental I didn't have a rental even though my phone has a reservation number. Luckily some guy came back in one out of the blue, and I was able to take that one. But while I waited, the other gentleman decided he was going to get a leaf blower and blow out the inside of the office while I was sitting in it, dirt was flying everywhere, and I have asthma, Dirty looks and dirt everywhere now. The dirty looks were evident. Not sure why. Suggestions, you're the corporation, you figure it out. Experiences like that make people like me go to budget, even though they've been using you guys forever.

Steven N. 
Rating:
3.0

Again, since your computers were shut down there has been no communication and how to refund part of my $2224. Once this has been complete I will redo my review

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

All good

Lisa A. 
Rating:
1.0

Help us get the disputed charges straightened out.

Rodney L. 
Rating:
5.0

It was ok, pity nobody was there at pickup or delivery.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

MARIO T. 
Rating:
5.0

Customer did not leave a comment.

Eddye B. 
Rating:
5.0

Customer did not leave a comment.

Cyndi S. 
Rating:
5.0

Align axles so they pull straight thereby improving fuel mileage and being tire wear. Axle was skewed by 3/4". Aside from that great location and service.

Carl L. 
Rating:
5.0

The guy was great, the equipment was right, and the facility allowed for easy access.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

One guy is cool and really nice. The other guy is a total dick to customers.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA D. 
Rating:
5.0

Same great service as always thank you

Wilson M. 
Rating:
5.0

The service/manager was superb. Quick, friendly, professional. Enjoyed meeting him and would definitely refer friend to him Best Regards Steve

steve P. 
Rating:
5.0

Customer did not leave a comment.

DOLORES H. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
5.0

Customer did not leave a comment.

Louis W. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
2.0

Customer did not leave a comment.

Lonnie S. 
Rating:
2.0

Their customer service is appalling!

lonnie S. 
Rating:
5.0

Customer did not leave a comment.

kate M. 
Rating:
4.0

Customer did not leave a comment.

Liza C. 
Rating:
4.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
No reviews have been submitted for this location.

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