Customer Reviews for WK Appliance
(U-Haul Neighborhood Dealer)
Spooner, WI 54801
(Hwy 63 S)
Services at this Location:
- Mon-Fri: 8:30 am - 4:30 pm
- Sat: 8 am - 11:30 am
- Sun: Closed
Special Operating Hours
- 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Lenard M.
The windows were left open,seats were all wet and the truck was 2qts low on oilDANIEL M.
Customer did not leave a comment.JASON S.
The three ladies in Spooner that help me were wonderful and I want to thank them again for the kind and thoughtful way they treated mePaul K.
Make sure someone assists hooking and un-hooking. I rented a 6X12 and getting those things on the hitch is not easy. Perhaps having some sort of lift mechanism available would help.Darren R.
We were overcharged an extra day for the truck rental and dollly. We have written 2 emails and telephoned the Uhaul Manager, Joe Hernandez 715.226.5501 to have a converation about remedying the overcharges. He was called last Tuesday, May 10th and we hav yet to hear back from him. This is after speaking with WK in Spooner. This is the poorest customers service I have ever had with UHAUL. We will go to all levels to get our account adjusted for the overcharges. Formerly, I have used UHAUL on HWY 63 at Jordan Appliance and had fabulous, honest and rsponsive customer service. We expect a RESPONSE in regard to the overcharge and we will continue to contact until SOMEONE takes reponsibility to fix this situation. This failure to communicate via phone, text or email in regard to our customer request smells like a scam where customers are unable to have account overcharges remedies. I expect a telephone call no later than May 17th at 715.416.5212 or 715.416.3374 with the name and phone number of a manager qualified to make the overcharge correction. Otherwise, I will report this scam to the Department of Justice Office of Consumer Protection and the Better Business Bureau. Trinke Alexander and Ken Hall. PS I have completed 2 CONTACT FORMS and received NO response!KEN H.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.John P.
Great help excellent service.Dale S.
Customer did not leave a comment.Christopher W.
check in trainingRobert L.
Customer did not leave a comment.Joseph S.
Trailer was not swept out when we picked it up.Kari K.
Have the vehicle atleast checked in from the recent return. Assist the customer with the hookup.Qiana E.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Steve J.
Customer did not leave a comment.TONY N.
Customer did not leave a comment.Kristy A.
Nothing that I can think of, my experience went well!ERIC B.
Customer did not leave a comment.Robert N.
Very friendly.Nicholas B.
Customer did not leave a comment.scott B.
Customer did not leave a comment.Terryl B.
Check in process way too long and too many stupid questions. Names and numbers of 2 people who know you well? Get real, u haul.Scott B.
No bad comments. Friendly, fast and easy. Truck was clean and ready to go, no waiting.Donald R.
WK was awesome however your customer service through the 1800 number is a joke I would NEVER recommend uhaul to any of my family we will use Penske next timePatrick W.
It was all good.Sam B.
I guess this could happen to anyone but we had a flat tire on the traile.r in the first leg of our journey. Scary but not a deal breakerIrene A.
Very satisfied. Friendly customer service.Linda H.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.Jennifer J.
Customer did not leave a comment.Jacque P.
Nothing thank youBlake O.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.philip H.
Ease in and ease out. No waiting, Prompt service, When I found out I needed a bigger trailer, changing my lease was seamless.richard H.
Customer did not leave a comment.Mark K.
Thank you WK Appliance. We had a medical emergency and they were very helpful!!!John E.
Customer did not leave a comment.PRESTON H.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.DEREK J.
Staff at WK Applicance are awesome...especially Cherie and Joan! Thank you!LAKELAND F.
Customer did not leave a comment.Kris L.
Customer did not leave a comment.ALLEN P.
Customer did not leave a comment.Sheila S.
I was giving the wrong truck even though I told the lady that I Reserved a different one and she argued with me that I didn't and I had to bring the truck back because I was right and she wasn't when my truck truck was fully loaded and had to unload everything in the yard and bring it back and pick up the right truck it completely ruined my day of moving lost all my help because of it cause of it. Was not happy at all what I had to deal with.Charles S.
Customer did not leave a comment.Scott M.
Plenty of room for hook-up of trailer and nice folks to work with.Darren R.
Picked up after hours in the dark, limited Cell signal in Spooner, WI, so getting a smart phone to create an account, sign in, pay, get everything took over an hour, and no light to figure out how to pick up keys after hours. When asked earlier in the day how to do this, I was flat lied to how to do it, and what I'd need to do it. Took over an hour, in the dark, mosquito infested night. The reason I had to pick up in Spooner, we because my rental from 2 months ago - no trucks of any size within 80 miles of where I was supposed to pick up. Unacceptable. I rent 2 months in advance and you outsell your fleet to screw me? Really? Finding this out 4 hours before we started driving to the area, unacceptable. Complete change of travel plans to account for picking up 16 hours early and 115 miles from our load spot, instead of the intended 30 miles.Paul H.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Marcia S.
Customer did not leave a comment.CHERYL M.
Very smooth. Loved this way of doing things.Blake M.
We were very satisfied with our experience. Everyone was very helpful.RUTH W.
Fast and smooth transaction would go back again thank you allNicholas M.
Customer did not leave a comment.Larry A.
Easy to rent, friendly, good experience.LINDA L.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.Eric K.
We did not get truck size we requested at the Spooner site. It was an hour north of Spooner. We had to downsize and the truck was buried in 6-8inches of snow. They don't even come out to truck to see if it works. Terrible experience and would never use UHaul again.Thomas W.
Easy no contact pick up. Friendly folks.MICHAEL C.
Customer did not leave a comment.JAY R.
Super friendly and awesome people who care about our move personally! I felt like a part of the family of uhaul!!charlott O.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Judith Z.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Bruce D.
I made the reservation by phone. I received my information by email. I registered on line, then accepted the mobile phone check in. I maybe missed it, but I did not see Uhaul hyping that feature enough, in my opinion, to those with simple rentals. I found the mobile phone app to be the best. I found the app to be easy to use, and allowed me more flexibility in picking up and returning the vehicle. I felt that Uhaul did an excellent job of communicating. The truck was good. I love the automatic compression assist braking! I did, however find it a little difficult to get in and out of the cab. I had a 20' truck, and would really have liked to have an outside step to help getting in and out.Clayton T.
Customer did not leave a comment.RYLEE N.
Customer did not leave a comment.Les L.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Paul S.
Way too many forms to fill out for a simple trailerRICHARD Z.
The only thing was the process of picking up the truck. To ask me for a contact name to confirm my credibility was up setting why would I want to steal a u-haul truck! I feel that should have never been asked to me. That was the first time I was asked that from a you. But other than that was ok.Maureen N.
Customer did not leave a comment.Ronald D.
trailer had a water leak in pass side upper front corner. no ones fault but it did fill a cardboard box full of pictures with water. I notified drop off.TIM T.
Customer did not leave a comment.Daniel B.
Personnel was very helpful, respectful and fast!Kevin C.
the employees at WK that helped us were great! They were ready and able to assist and did so with a smile. The whole experience was easy, fast, and efficient. We will rent from them again.Jenny J.
Customer did not leave a comment.Doug E.
Customer did not leave a comment.Rebecca L.
i was pleased with the ease of picking up my rental... Fabulous Job....Joseph A.
Customer did not leave a comment.Daniel J W.
Customer did not leave a comment.RICHARD H.
Rented open trailer everything was perfectJIM K.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Kevin A.
Customer did not leave a comment.Marie S.
Customer did not leave a comment.David A.
Open your doors as soon as possible. Have the rental person be there till her answering machine time says. Explanation: Actual time was 3:17 and her message said she was suppose to be there until 3:30 but was already gone for the day.Geraldine B.
Customer did not leave a comment.Robert L.
Very good experience, no problems whatsoever! Thank you!NANCY T.
UHaul changed the drop off site for the trailer the night before it was scheduled to be dropped off. No phone call no explanation just a text saying it changed. I spent 45 minutes on the phone with three different agents yesterday and nobody could tell me why the location was changed. Finally the issue was resolved with a lame apology.Charles G.
No help from a human!... they hide inside the building and wouldn't even point to were we should drop the trailer much less help us unhook it!... We're in our late 60's, help sure would have been nice. We were told the drop off location closest to us was unavailable, drive 60 miles out of our way to drop trailer. Then told that drop off Location was closed and drive 90 miles out of our way to drop trailer! Are you kidding?! You told us 2 different drop off locations and then said we were supposed to go to a third location that had NEVER been mentioned. The absolute worst customer service ever... actually worse than none at all!Anthony T.
Customer did not leave a comment.Chaudette M.