Customer Reviews for Wolf Bay Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Wolf Bay Storage
Donnie H. on
Nothing that I can think of! The girl at the desk was very friendly & helpful! Price was fair, easy to deal with, we would definitely use again.... thank you,
James S. on
Uhaul, for the second time, rented me a piece of equipment that the location did not have. The location staff was able to remove the charge, to their credit. Also, I had to change the dropoff spot because the scheduled location was 30 minutes from my house despite the fact that a dropoff location exists 3 miles from me.
Doug W. on
Very friendly and explained everything so it was easily understood.
DOUG R. on
I dropped it off a day early an I called the next day to make sure it was checked in an the Lady said her son does that an he took the day off, but she said not to worry I would not be charged then i got an email from uhaul wanting money or they would charge my card, You better not charge my card.
John A. on
Take care of trucks and maintain care of equipment. Truck we received tries we’re dry rotted and we had a blow out.
Charles B. on
Transmission was bad, truck kept shifting out of gear. One of the two 12volt ports didn’t work. The ramp was difficult to lock in place. The trailer we used for the car, upon our return to Vegas one of the tire harnesses would not come unlocked.
Colman K. on
Great Service
Terry G. on
A little out of the way for many people near the coast but personnel were very friendly and the whole process was extremely efficient.
Dale D. on
David was great but a little more information/instructions would have been welcomed.
Murray S. on
Great friendly, helpful staff. No suggestions for improvement.
WILLIAM W. on
The truck was loaded and was able to make the trip safely with no worry.
Ronald L. on
Good service.
john S. on
I dropped off after hours.
Pattie E. on
I had no interaction with this location. Dropped off on Labor Day
Bruce A. on
Attendant appeared to be very hurried in the rental process and mileage was not confirmed with me tho mentioned during process. After I left the location the start mileage was observed but not realize as incorrect until final bill was emailed and start mileage listed was not correct. Upon return I mention the over charge and the attendant was adamant mileage was correct. I retrace route thru MapQuest to confirm my assertion that mileage was incorrect. No adjustment made by dealer and my only recourse was to call GO HAUL. I was overcharged $35.00 for mileage. Coincidently it is exactly twice the mileage I used. Maybe my fault for not confirming mileage before I left, but expect better from dealer as well on accuracy of mileage accounting and maybe to confirm start mileage for both parties simultaneously to avoid a misunderstand like this.
Curtis H. on
Rented a 26 ft uhaul picked it up inside smelled like smoke them almost could not get it started. The windshield wipers quit working on me in the pouring rain and had to listen to a squealing belt the whole trip was very disappointed especially when I was charged 120.10 never will I rent from you guys again
Lance F. on
Have more than a quarter tank of gas when picked up.
Lindsay B. on
Great customer service! Friendly & helpful!
Charles S. on
Wouldn’t expect anything else
James N. on
Nothing - great check in experience.
jeff M. on
Dropped off the truck after store hours. The clerk called me the next morning to complete the transaction. No problems closing out the contract.
Tom D. on
Have longer hours
Jonathan B. on
The truck I used was nice & clean but based on my experience that was only because it was a newer model truck. Seemed like a scam with a lot of hidden fees/markups. Price went from $51 to $122 for no reason... Bait and switch! :-(
Dwayne P. on
When we returned our rental..no one on premisis.. did not want to leave unattended ..found owners house to inform him of return ..he opened door (10:30 AM ) and screamed it was his day off and slammed the door..nice guy?
Sherry W. on
Excellent customer service and excellent location for rental
Frank H. on
Courteous helpful staff... convenient location...
James O. on
Very friendly and helpful!
Jesse C. on
Extremely helpful!! She sat down with me to go over all my options to help me decide which units to rent. Best place I have rented from. Thanks. I would definitely recommend this storage facility.
Tricia K. on
Busy Bee Storage did not want to be bothered with us returning the trailer to them as scheduled. Thank you Wolf Bay for being so accommodating!
JERRY D. on
I appreciate how this location works with their customers to make the rental transaction smooth and timely. They are very knowledgeable and the equipment is always clean. It's a great family run business.
Jerald W. on
Bad tires had blowout fifteen miles from home.
RICHARD G. on
Pick up was fine. Once I opened the trailer to load it, we found it full of trash, batteries, and dirt. On the way back with the cargo trailer, we noticed water inside the trailer from the rain. Instead of stopping for the night, I drove the night thru cause of the risk of ruining our stuff. After drop off, I let wolf bay storage know of the problem. They informed me they would get back with me and never did. After two days, I called back only to have to again tell of the problem. After that, I was informed that he would meet the district rep this Friday and call me. Never heard anything. I gave them the chance to correct the problem with no help. I will not use this location ever again and question using uhaul.
Tony B. on
Nothing much to improve on.
Jerry D. on
This is always a great place to deal with, Thanks