Customer Reviews for Wolf Bay Storage
(U-Haul Neighborhood Dealer)

168 reviews

9901 CR 83   Elberta, AL 36530

(251) 986-7342

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/13/2022 - 8/20/2022: Closed

Services at this Location:

Contact Us

(251) 986-7342

9901 CR 83
Elberta, AL 36530

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/13/2022 - 8/20/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

TARA S. 
Rating:
5.0

Customer did not leave a comment.

Angel L.  |  Overall Experience 
Rating:
3.0

I was charged $37 for "extra mileage". I tried to dispute but location wasn't open at the time of return. I never received a phone call concerning the dispute but they charged my card causing my account to go negative as its not an account I keep money in all the time. I just would have appreciated a phone call explaining how I supposedly went over my mileage. Oh well....lesson learned.

Melvin A. 
Rating:
5.0

Lindsey at this location was amazing. Above and beyond helpful.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Add gallons of fuel used on the dash options

Jason P. 
Rating:
5.0

Clean and in a great location

Raymond D.  |  Overall Experience 
Rating:
5.0

Great facility.

THACA E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Henry B. 
Rating:
3.0

Truck was wore out. Best thing that worked was the AC

dustin H. 
Rating:
5.0

Excellent service at Elberta AL.

Lance B. 
Rating:
4.0

Good location but 40 miles away from where I made the reservation.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

Victoria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry C.  |  Overall Experience 
Rating:
1.0

the individual helping us with our return was extremely rude and unprofessional.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

This place is one of the best storage facilities I’ve ever rented from will be back next year again A + all the way

Anne T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

KYLE R. 
Rating:
5.0

The facility and staff were far beyond what I expected very clean and friendly I will use them again if the need ever arises

Gary F.  |  Overall Experience 
Rating:
5.0

For a last minute move that needed somewhere to store my daughter's houseful of furniture they were amazing! Affordable and extremely well maintained as well as conveniently located. Thank y'all so much!!

Angelica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Forrest A. 
Rating:
5.0

Could use more lighting in vehicle/RV parking area.

anthony j.  |  Overall Experience 
Rating:
5.0

I have no recommendations

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Randy R.  |  Overall Experience 
Rating:
5.0

Very grateful for the prompt service and ease of payment.

DEBORAH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

I think no improvements are needed.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Jan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TaMara C. 
Rating:
5.0

Customer did not leave a comment.

Clyde H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Replace tire straps

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The staff and everything was amazing! Thank you!

Michael H.  |  Overall Experience 
Rating:
2.0

Again, not the most personal clerk I have met. Found out I was at the wrong location (see previous comments) and was told there was probably an additional charge. I had paid for a 3 day use but due to a schedule change only use it for one day but was told there was no refund for the unused 2 days. At this point I just turned and left. The trailer had been unhooked and placed in line around 0830 but the office didn't open until 0900.

Leroy G. 
Rating:
5.0

The staff was extremely polite and easy to work with. Thank you to Stephanie for all the help and attention to detail.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Khrista F. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
5.0

Even though I had to change my reservation several times due to house closing, the staff was very flexible and helpful

Ellis A. 
Rating:
4.0

Holiday weekend so nobody working at this location. I have used this location for other rentals and the personnel are excellent.

James G. 
Rating:
3.0

Customer did not leave a comment.

Gregory T. 
Rating:
3.0

Better location 18 miles from Orange beach and a little friendlier would help.

MARK F. 
Rating:
5.0

We completed our move much quicker than expected!

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
3.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

The associate was very friendly and helpful. I have used this location several times and would do so again if needed.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

I am so thankful for all Lindsey at Wolf Bay Storage did to help my move run smoothly. She is very efficient and pleasant. I appreciate her hard work!

Linda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilma M. 
Rating:
4.0

Location was closed on weekend. There was one spot available for parking the trailer. Delivery and check-in were completed online with U-haul.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Have more storage units. Guess there is never enough. Wolf Bay is above average.

Joe W. 
Rating:
5.0

Don't think you can! This place is great!

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

It's all good.

Orville S. 
Rating:
5.0

Battery went dead overnight after a short local haul. We jump-wired it to start it and continued on haul to Texas from Alabama. Never did figure out why it went dead - no lights were left on, etc. - but it started the second day and we were able to complete the haul. Suspect the battery is weak, but still can't figure out why it went dead.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Not only was the location convenient, the rental process was handled both quickly and professionally. Thanks UHAUL.

John B. 
Rating:
5.0

The young woman was professional and friendly. Our questions were answered promptly and she showed concern that our trip be safe and without problems.

Frederick W. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

thought a bit pricie

Randle C. 
Rating:
5.0

Not a thing.

Frank L. 
Rating:
3.0

The trucks steering was loose and was hard to drive. It would track from left to right making it a very long trip. Speed limit was definitely enforced.

Neal G. 
Rating:
4.0

You guys should find some sanity, open your store and quit being such corporate covid no-contact pussies.

Cody E. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Great and convenient location

Johnny C. 
Rating:
2.0

I reached the drop off location and as instructed by the rental notice I was supposed to check in/drop off via the Uhaul website. Guess what....It was "down due to expected updates"! Really?????? I had to go to the drop off site the next day to complete my return. The truck was very comfortable and provided exactly what I needed. Thank you!

Pam C. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer service was spot on; quick, easy and accurate.

David B. 
Rating:
1.0

The sales person did not explain things correctly she did not tell me I was being charged a deposit so when I go check my account 100 was missing couldn't call because they close at 3 couldn't cancel anything because then I'd have to wait 4 to 5 days to get a refund and I was traveling out of state with my personal belongs Was shown where the gas was at took it back with that exact amount was told by drop off location it was not correct I will NEVER rent front this location and probably not from uhaul ever the absolute worst ever experience I have ever had with uhaul I called customer service 2xs and was told they would have the field manager call me one field manager never called but put in the notes he did I never had any missed calls or voicemails. And he refused to refund me my 55 for the insurance I stated I did not need. Because I was unable to even drive the uhaul I'm over pissed off with my experience I have made sure to upload my review to my 30000 followers and I'm standing on it u feel like my problems have not been resolved and may not and in the middle of a pandemic I made sure to spend my money wisely so extra charges and fees and adding things I was unaware of put me more into a financial bind and I feel like uhaul could care less

Antwanette I. 
Rating:
5.0

We scheduled a truck pick up for this location through the uhaul app for 8:30am...when we got to the place that morning, there was no way to pick up our truck/pads. We ended up having to wait until the location opened. This was a surprise and frustration given the confirmed time and that uhaul boasts about offering these services. Once the lady arrived to open we had excellent service and were taken care of, but we were expecting to be able to pick up our equipment as scheduled.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Clyde H. 
Rating:
5.0

Customer did not leave a comment.

Rhett W B. 
Rating:
5.0

It was a genuine pleasure to deal with the lady running this facility in the Miflin community of Baldwin County, Alabama.

Seth P. 
Rating:
4.0

Representative was very thorough and friendly. Very good rental experience.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Nothing that I can think of! The girl at the desk was very friendly & helpful! Price was fair, easy to deal with, we would definitely use again.... thank you,

Donnie H. 
Rating:
5.0

Uhaul, for the second time, rented me a piece of equipment that the location did not have. The location staff was able to remove the charge, to their credit. Also, I had to change the dropoff spot because the scheduled location was 30 minutes from my house despite the fact that a dropoff location exists 3 miles from me.

James S. 
Rating:
5.0

Very friendly and explained everything so it was easily understood.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
2.0

I dropped it off a day early an I called the next day to make sure it was checked in an the Lady said her son does that an he took the day off, but she said not to worry I would not be charged then i got an email from uhaul wanting money or they would charge my card, You better not charge my card.

DOUG R. 
Rating:
2.0

Take care of trucks and maintain care of equipment. Truck we received tries we're dry rotted and we had a blow out.

John A. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
4.0

Transmission was bad, truck kept shifting out of gear. One of the two 12volt ports didn't work. The ramp was difficult to lock in place. The trailer we used for the car, upon our return to Vegas one of the tire harnesses would not come unlocked.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great Service

Colman K. 
Rating:
5.0

Customer did not leave a comment.

Hfarold B. 
Rating:
5.0

Customer did not leave a comment.

Hfarold B. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

RAY L. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
4.0

A little out of the way for many people near the coast but personnel were very friendly and the whole process was extremely efficient.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

David was great but a little more information/instructions would have been welcomed.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Jill T. 
Rating:
5.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Clyde H. 
Rating:
3.0

Customer did not leave a comment.

keith P. 
Rating:
5.0

Great friendly, helpful staff. No suggestions for improvement.

Murray S. 
No reviews have been submitted for this location.

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