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Jennifer Biddy
Customer Reviews for Wolf Bay Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean, safe , fair price
Paul Miller | Overall ExperienceNice and friendly staff
Anrhony GauciVery convenient. The employee was nice to me.
Michael KantarisYes and no recommend them. Site was convenient for distance from me except only open 9am to 3pm and the person working lacked friendly skills. No chat just check in.
Michael KantarisEverything was great until the peanut processing facility next door operated in the fall and the my RV would get coated with peanut dusting. I know you don’t have any control with them. Also need to clean up some of the storage items are leaving there, it just makes the place look bad. Staff was great, access was great. Thanks
Bill White | Overall ExperienceThe app is horrible and takes at least a half hour to upload all the photos need to drop off. The location itself is great, if you didn't have to use the app.
Vincent Hamillhad our camper stored there-convenient location and staff always very helpful and nice! will be back in a few months-just had to take camper home for awhile-Thanks!!
Elaine Moore | Overall ExperienceVery good service with helpful information!
Nancy johnstoneGreat experience. Very helpful staff
William HarrisThe agent at Wolf Bay was very helpful given I had rented a trailer too small for the furniture I was trying to haul.
Donald HamblenPickup was quick and easy, and the vendor was helpful and attached the trailer for me to my vehicle. Thank you so much!
Rick ThorpCouch was covered in mold after three months of storage
JOHNohn Lumsden | Overall ExperienceGreat experience during a very stressful, last minute move!
Karen WrightExcellent facility
Terry Chastain | Overall ExperienceThe location on the Foley Beach Express was SO convenient for us. The buildings and grounds were well kept and the employees extremely helpful and nice. We had our storage unit for almost 2 years due to a move and unexpected death. I would recommend that anyone storing their belongings for a long period of time take into consideration the heat and humidity of Alabama. I would recommend this location.
Kris Hubbard | Overall ExperienceThe company representative was very courteous, helpful and understanding. While the equipment met (and exceeded) my expectations; the qualities of the young lady behind the counter is the reason for the high marks. Thank you.
Steven SmithThey sold my entire home and entire life with a credit card on file and never even picked up the phone to make a phone call to me. Then send me an automated email asking for a review because I moved out of my unit? The won't tell me where my belongings are and won't tell me who they sold them to. My life was just destroyed.
AARON ANDREWS | Overall ExperienceThe trailer needed new tires.
John ClaryGreat service and staff!
Jennifer KelleherGreat location,very helpful. Would and have recommended it to others
Russle Smith | Overall ExperienceThe staff was great. I couldn’t have asked for anything better. I WILL use this location again.
Alice WhiteThank you so much. Wasn't sure if I should leave the door open or closed. It was after hours and I just left it open
Gay Lassitter | Overall ExperienceI was charged $37 for "extra mileage". I tried to dispute but location wasn't open at the time of return. I never received a phone call concerning the dispute but they charged my card causing my account to go negative as its not an account I keep money in all the time. I just would have appreciated a phone call explaining how I supposedly went over my mileage. Oh well....lesson learned.
Melvin AlexanderLindsey at this location was amazing. Above and beyond helpful.
Michael WhitfieldAdd gallons of fuel used on the dash options
Jason ParkerClean and in a great location
Raymond Dees | Overall ExperienceGreat facility.
THACA ELKINS | Overall ExperienceTruck was wore out. Best thing that worked was the AC
dustin harrisExcellent service at Elberta AL.
Lance BagleyGood location but 40 miles away from where I made the reservation.
Carlos Alcalathe individual helping us with our return was extremely rude and unprofessional.
Sarah HoltThis place is one of the best storage facilities I’ve ever rented from will be back next year again A + all the way
Anne Tymon | Overall ExperienceThe facility and staff were far beyond what I expected very clean and friendly I will use them again if the need ever arises
Gary Ford | Overall ExperienceFor a last minute move that needed somewhere to store my daughter's houseful of furniture they were amazing! Affordable and extremely well maintained as well as conveniently located. Thank y'all so much!!
Angelica Melendez | Overall ExperienceCould use more lighting in vehicle/RV parking area.
anthony johnson | Overall ExperienceI have no recommendations
JOSEPH CORDERMANVery grateful for the prompt service and ease of payment.
DEBORAH BRANDT | Overall ExperienceI think no improvements are needed.
JOSEPH CORDERMANReplace tire straps
Michael McmillinThe staff and everything was amazing! Thank you!
Michael Hall | Overall ExperienceAgain, not the most personal clerk I have met. Found out I was at the wrong location (see previous comments) and was told there was probably an additional charge. I had paid for a 3 day use but due to a schedule change only use it for one day but was told there was no refund for the unused 2 days. At this point I just turned and left. The trailer had been unhooked and placed in line around 0830 but the office didn't open until 0900.
Leroy GouldThe staff was extremely polite and easy to work with. Thank you to Stephanie for all the help and attention to detail.
Joshua HatterEven though I had to change my reservation several times due to house closing, the staff was very flexible and helpful
Ellis AndrewHoliday weekend so nobody working at this location. I have used this location for other rentals and the personnel are excellent.
James GormleyBetter location 18 miles from Orange beach and a little friendlier would help.
MARK FARMERWe completed our move much quicker than expected!
THOMAS GALLENThe associate was very friendly and helpful. I have used this location several times and would do so again if needed.
DAVID BOSARGEI am so thankful for all Lindsey at Wolf Bay Storage did to help my move run smoothly. She is very efficient and pleasant. I appreciate her hard work!
Linda Pope | Overall ExperienceLocation was closed on weekend. There was one spot available for parking the trailer. Delivery and check-in were completed online with U-haul.
Walter McCaffertyHave more storage units. Guess there is never enough. Wolf Bay is above average.
Joe WalshDon’t think you can! This place is great!
Daniel RushIt’s all good.
Orville StoryBattery went dead overnight after a short local haul. We jump-wired it to start it and continued on haul to Texas from Alabama. Never did figure out why it went dead - no lights were left on, etc. - but it started the second day and we were able to complete the haul. Suspect the battery is weak, but still can't figure out why it went dead.
Robert HarperNot only was the location convenient, the rental process was handled both quickly and professionally. Thanks UHAUL.
John ButlerThe young woman was professional and friendly. Our questions were answered promptly and she showed concern that our trip be safe and without problems.
Frederick Warehamthought a bit pricie
Randle CassadyNot a thing.
Frank LaportaThe trucks steering was loose and was hard to drive. It would track from left to right making it a very long trip. Speed limit was definitely enforced.
Neal GrubeYou guys should find some sanity, open your store and quit being such corporate covid no-contact pussies.
Cody ElmoreGreat and convenient location
Johnny CanterburyI reached the drop off location and as instructed by the rental notice I was supposed to check in/drop off via the Uhaul website. Guess what....It was "down due to expected updates"! Really?????? I had to go to the drop off site the next day to complete my return. The truck was very comfortable and provided exactly what I needed. Thank you!
Pam CharltonCustomer service was spot on; quick, easy and accurate.
David BosargeThe sales person did not explain things correctly she did not tell me I was being charged a deposit so when I go check my account 100 was missing couldn't call because they close at 3 couldn't cancel anything because then I'd have to wait 4 to 5 days to get a refund and I was traveling out of state with my personal belongs Was shown where the gas was at took it back with that exact amount was told by drop off location it was not correct I will NEVER rent front this location and probably not from uhaul ever the absolute worst ever experience I have ever had with uhaul I called customer service 2xs and was told they would have the field manager call me one field manager never called but put in the notes he did I never had any missed calls or voicemails. And he refused to refund me my 55 for the insurance I stated I did not need. Because I was unable to even drive the uhaul I'm over pissed off with my experience I have made sure to upload my review to my 30000 followers and I'm standing on it u feel like my problems have not been resolved and may not and in the middle of a pandemic I made sure to spend my money wisely so extra charges and fees and adding things I was unaware of put me more into a financial bind and I feel like uhaul could care less
Antwanette IngramWe scheduled a truck pick up for this location through the uhaul app for 8:30am...when we got to the place that morning, there was no way to pick up our truck/pads. We ended up having to wait until the location opened. This was a surprise and frustration given the confirmed time and that uhaul boasts about offering these services. Once the lady arrived to open we had excellent service and were taken care of, but we were expecting to be able to pick up our equipment as scheduled.
Robert Sims