Customer Reviews for Wolf Bay Storage
(U-Haul Neighborhood Dealer)

125 reviews

9901 CR 83   Elberta, AL 36530

(251) 986-7342

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(251) 986-7342

9901 CR 83
Elberta, AL 36530

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Again, not the most personal clerk I have met. Found out I was at the wrong location (see previous comments) and was told there was probably an additional charge. I had paid for a 3 day use but due to a schedule change only use it for one day but was told there was no refund for the unused 2 days. At this point I just turned and left. The trailer had been unhooked and placed in line around 0830 but the office didn't open until 0900.

Leroy G. 
Rating:
5.0

The staff was extremely polite and easy to work with. Thank you to Stephanie for all the help and attention to detail.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Khrista F. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
5.0

Even though I had to change my reservation several times due to house closing, the staff was very flexible and helpful

Ellis A. 
Rating:
4.0

Holiday weekend so nobody working at this location. I have used this location for other rentals and the personnel are excellent.

James G. 
Rating:
3.0

Customer did not leave a comment.

Gregory T. 
Rating:
3.0

Better location 18 miles from Orange beach and a little friendlier would help.

MARK F. 
Rating:
5.0

We completed our move much quicker than expected!

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
3.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

The associate was very friendly and helpful. I have used this location several times and would do so again if needed.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

I am so thankful for all Lindsey at Wolf Bay Storage did to help my move run smoothly. She is very efficient and pleasant. I appreciate her hard work!

Linda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilma M. 
Rating:
4.0

Location was closed on weekend. There was one spot available for parking the trailer. Delivery and check-in were completed online with U-haul.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Have more storage units. Guess there is never enough. Wolf Bay is above average.

Joe W. 
Rating:
5.0

Don't think you can! This place is great!

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

It's all good.

Orville S. 
Rating:
5.0

Battery went dead overnight after a short local haul. We jump-wired it to start it and continued on haul to Texas from Alabama. Never did figure out why it went dead - no lights were left on, etc. - but it started the second day and we were able to complete the haul. Suspect the battery is weak, but still can't figure out why it went dead.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Not only was the location convenient, the rental process was handled both quickly and professionally. Thanks UHAUL.

John B. 
Rating:
5.0

The young woman was professional and friendly. Our questions were answered promptly and she showed concern that our trip be safe and without problems.

Frederick W. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

thought a bit pricie

Randle C. 
Rating:
5.0

Not a thing.

Frank L. 
Rating:
3.0

The trucks steering was loose and was hard to drive. It would track from left to right making it a very long trip. Speed limit was definitely enforced.

Neal G. 
Rating:
4.0

You guys should find some sanity, open your store and quit being such corporate covid no-contact pussies.

Cody E. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Great and convenient location

Johnny C. 
Rating:
2.0

I reached the drop off location and as instructed by the rental notice I was supposed to check in/drop off via the Uhaul website. Guess what....It was "down due to expected updates"! Really?????? I had to go to the drop off site the next day to complete my return. The truck was very comfortable and provided exactly what I needed. Thank you!

Pam C. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer service was spot on; quick, easy and accurate.

David B. 
Rating:
1.0

The sales person did not explain things correctly she did not tell me I was being charged a deposit so when I go check my account 100 was missing couldn't call because they close at 3 couldn't cancel anything because then I'd have to wait 4 to 5 days to get a refund and I was traveling out of state with my personal belongs Was shown where the gas was at took it back with that exact amount was told by drop off location it was not correct I will NEVER rent front this location and probably not from uhaul ever the absolute worst ever experience I have ever had with uhaul I called customer service 2xs and was told they would have the field manager call me one field manager never called but put in the notes he did I never had any missed calls or voicemails. And he refused to refund me my 55 for the insurance I stated I did not need. Because I was unable to even drive the uhaul I'm over pissed off with my experience I have made sure to upload my review to my 30000 followers and I'm standing on it u feel like my problems have not been resolved and may not and in the middle of a pandemic I made sure to spend my money wisely so extra charges and fees and adding things I was unaware of put me more into a financial bind and I feel like uhaul could care less

Antwanette I. 
Rating:
5.0

We scheduled a truck pick up for this location through the uhaul app for 8:30am...when we got to the place that morning, there was no way to pick up our truck/pads. We ended up having to wait until the location opened. This was a surprise and frustration given the confirmed time and that uhaul boasts about offering these services. Once the lady arrived to open we had excellent service and were taken care of, but we were expecting to be able to pick up our equipment as scheduled.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Clyde H. 
Rating:
5.0

Customer did not leave a comment.

Rhett W B. 
Rating:
5.0

It was a genuine pleasure to deal with the lady running this facility in the Miflin community of Baldwin County, Alabama.

Seth P. 
Rating:
4.0

Representative was very thorough and friendly. Very good rental experience.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Nothing that I can think of! The girl at the desk was very friendly & helpful! Price was fair, easy to deal with, we would definitely use again.... thank you,

Donnie H. 
Rating:
5.0

Uhaul, for the second time, rented me a piece of equipment that the location did not have. The location staff was able to remove the charge, to their credit. Also, I had to change the dropoff spot because the scheduled location was 30 minutes from my house despite the fact that a dropoff location exists 3 miles from me.

James S. 
Rating:
5.0

Very friendly and explained everything so it was easily understood.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
2.0

I dropped it off a day early an I called the next day to make sure it was checked in an the Lady said her son does that an he took the day off, but she said not to worry I would not be charged then i got an email from uhaul wanting money or they would charge my card, You better not charge my card.

DOUG R. 
Rating:
2.0

Take care of trucks and maintain care of equipment. Truck we received tries we're dry rotted and we had a blow out.

John A. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
4.0

Transmission was bad, truck kept shifting out of gear. One of the two 12volt ports didn't work. The ramp was difficult to lock in place. The trailer we used for the car, upon our return to Vegas one of the tire harnesses would not come unlocked.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great Service

Colman K. 
Rating:
5.0

Customer did not leave a comment.

Hfarold B. 
Rating:
5.0

Customer did not leave a comment.

Hfarold B. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

RAY L. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
4.0

A little out of the way for many people near the coast but personnel were very friendly and the whole process was extremely efficient.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

David was great but a little more information/instructions would have been welcomed.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Jill T. 
Rating:
5.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Clyde H. 
Rating:
3.0

Customer did not leave a comment.

keith P. 
Rating:
5.0

Great friendly, helpful staff. No suggestions for improvement.

Murray S. 
Rating:
3.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Murray S. 
Rating:
5.0

Customer did not leave a comment.

Wesley E. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The truck was loaded and was able to make the trip safely with no worry.

WILLIAM W. 
Rating:
4.0

Good service.

Ronald L. 
Rating:
3.0

I dropped off after hours.

john S. 
Rating:
5.0

Customer did not leave a comment.

GAIL A. 
Rating:
3.0

Customer did not leave a comment.

Dave T. 
Rating:
3.0

I had no interaction with this location. Dropped off on Labor Day

Pattie E. 
Rating:
3.0

Attendant appeared to be very hurried in the rental process and mileage was not confirmed with me tho mentioned during process. After I left the location the start mileage was observed but not realize as incorrect until final bill was emailed and start mileage listed was not correct. Upon return I mention the over charge and the attendant was adamant mileage was correct. I retrace route thru MapQuest to confirm my assertion that mileage was incorrect. No adjustment made by dealer and my only recourse was to call GO HAUL. I was overcharged $35.00 for mileage. Coincidently it is exactly twice the mileage I used. Maybe my fault for not confirming mileage before I left, but expect better from dealer as well on accuracy of mileage accounting and maybe to confirm start mileage for both parties simultaneously to avoid a misunderstand like this.

Bruce A. 
Rating:
4.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Michel M. 
Rating:
1.0

Rented a 26 ft uhaul picked it up inside smelled like smoke them almost could not get it started. The windshield wipers quit working on me in the pouring rain and had to listen to a squealing belt the whole trip was very disappointed especially when I was charged 120.10 never will I rent from you guys again

Curtis H. 
Rating:
5.0

Have more than a quarter tank of gas when picked up.

Lance F. 
Rating:
5.0

Great customer service! Friendly & helpful!

Lindsay B. 
Rating:
5.0

Wouldn't expect anything else

Charles S. 
Rating:
5.0

Nothing - great check in experience.

James N. 
Rating:
3.0

Dropped off the truck after store hours. The clerk called me the next morning to complete the transaction. No problems closing out the contract.

jeff M. 
Rating:
4.0

Customer did not leave a comment.

Dick B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Have longer hours

Tom D. 
Rating:
4.0

Customer did not leave a comment.

SCOTT W. 
Rating:
3.0

The truck I used was nice & clean but based on my experience that was only because it was a newer model truck. Seemed like a scam with a lot of hidden fees/markups. Price went from $51 to $122 for no reason... Bait and switch! :-(

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
No reviews have been submitted for this location.

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