The app, photo ID, and telephone service were cumbersome and in regards to the person on the phone, completely rude. We were hung up on in the middle of a question.Jeffrey M.
Customer Reviews for Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)
Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)
Services at this Location:
- Mon-Sat: 9 am - 9 pm
- Sun: 10 am - 7 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Eddie and the folks at Wolverine Party Shoppe are the best! Would never use anyone else.MICHAEL SANFORD M.
We were just talking about what a wonderful and convenient and easy and friendly experience we had with this rental! Best ever!EVE A.
U-Haul van worked great and the move was easy. Just a couple things to improve: Noticed someone had left their yoga mat in the back of the U-Haul van that we rented. Customer Service person was polite and transaction was easy, but they didn't wear mask over mouth or nose which made me slightly uncomfortable.Katrin M.
Customer did not leave a comment.Mikhail Z.
Customer did not leave a comment.GREGORY N.
Customer did not leave a comment.Adam A.
When deposit is taken it it taken right away but when the actual amount is less it takes days to get that money back and I don't find that to be fair to the customerCOREY JUSTIN V.
Convenient location for me. I appreciate the easy self check-in and checkout.Mike F.
Very helpful staff.Ross E.
The Wolverine Party Shoppe Staff was very helpful and accommodating.Dave M.
Customer did not leave a comment.Russell H.
Get better truckseverett E.
best uhaul experience ever. Great guys hereQuynh N.
I had been going to the other U-Haul location in Ann Arbor, MI located a fair bit from our home, on State Road, near I-94 entrance ramps. I was pleased to discover the Wolverine location. Everyone was very courteous, prompt, and helpful. I will definitely be renting from this location on Dexter Ave in Ann Arbor again. A job well done!ELIZABETH W H.
Customer did not leave a comment.RONALD BRUCE H.
The truck felt very unsafe, I could not go over 50mph or it would start shaking and wobbling. The stearing wheel was also at a tilt. I have been to this location before and have not had these problems. I also spoke with the man that owns this location, about the brakes as well before leaving. The truck also had a smell , maybe it was cleaner. If I did not already paid for the insurance then no way I would have drove that truck. But we had 48hrs to move. Thanks, hope to hear from you company soon.AISHA MERISE M.
Customer did not leave a comment.Kevin D.
Amazing costumer service.Ksenia M.
The truck ran really rough throughout whole rental tie.LAURA C W.
Customer did not leave a comment.JACQUELINE DONNE M.
I would recommend they just go into the store to check out keys instead of doing the mobile check in. We wasted a lot of time doing the mobile check in since it took so long. You also need to more explicitly warn people who sign up for mobile check in that they will need either 2 alternate contacts, a current lease, their passport, and a fourth option that I'm now forgetting in order to complete the mobile check in process.Haley B.
Customer did not leave a comment.CHRISTOPHER HILT W.
Fix your android U-Haul app! It wouldn't let me upload a photo of the odometer and fuel tank gauge. Wait time for someone to talk to about said problem was 40+ min. Fortunately my wife had an iPhone with a properly functioning U-Haul app. Unacceptable.Erik B.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.ALEX JOHN H.
Customer did not leave a comment.CHARLIE KAY R.
Customer did not leave a comment.RYAN ALAN K.
Customer did not leave a comment.Benjamine I.
This location was very slow. There was only one cashier to start (later 2) who constantly stepped away to assist other (non-u-haul) customers with small purchases.Aaron S.
Customer did not leave a comment.JULIE ELLEN D.
Customer did not leave a comment.DEAN ROBERT M.
We forgot a children's book in the cab of the truck, they called us to let us know they had it and would hold it until we could make it back. I'm fully aware that they could have just thrown it out, but they didn't and I'm so grateful!SOPHIA MAHER H.
Customer did not leave a comment.EDWARD KENG-KUAN C.
Everything was great. Friendly & helpful staff. Vans & trucks always in perfect conditionFANNIE W.
Customer did not leave a comment.THOMAS ALLEN A.
Customer did not leave a comment.STEVE K.
No real issues. I backed the trailer into a spot and some guy in the parking lot told me to unhitch the trailer and I was fine to leave.OWEN BRUCE R.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.REZA L.
I filled out the online application Imcorrectly. They were patient amd suggested a 15 footer vs a 10 footer based on my info. They were exactly right !! Saved the dayJohn M.
Customer did not leave a comment.DEAN ROBERT M.
Both gentlemen were extremely helpful and courteous on picking up and dropping off!WILLIAM ANTHONC K.
Customer did not leave a comment.DEBORAH LYNN B.
Customer did not leave a comment.DAVID RICHARD H.
Print a receipt when bringing the truck back.STEPHANIE L.
Customer did not leave a comment.Grace O.
Customer did not leave a comment.Byron P.
Customer did not leave a comment.Mary F.
I received fast, friendly, and accommodating service. Keep u the good work.MARQUITA LATRYCE B.
Customer did not leave a comment.STEPHEN MARK R.
Friendly, great customer service.Cheryl K.
Customer did not leave a comment.Lindsey C.
Customer did not leave a comment.Stephen K.
Check tires to ensure tires are in good shape. One tire was worn to the wear bar. Poor condition tire blew out. Check the wire harness for cuts and kinks. The green wire had a cut creating intermittent shorts.Scott M.
Customer did not leave a comment.WILLIAM TODD S.
Thanks ,make sure that Jack lived to be able to take the trailer off and on.TERRY LEE F.
Customer did not leave a comment.PETER ALEXANDER L.
Customer did not leave a comment.James S.
Customer did not leave a comment.DYLAN MASON B.
Easy and super efficient !TANYA MARLENE A.
Customer did not leave a comment.bean B.
Great selection, great help getting the trailer hooked to my hitch. Very friendly.Helmut N.
The truck we got was really old and beat up. I have rented many times from U-Haul and have always had a good experience. I will continue to do so, but from other locations.Barbara T.
Customer did not leave a comment.HOWARDR T.
Customer did not leave a comment.Alexander A.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Fannie W.
Pick up location reps were very helpful. U-haul told me I could pick up the trailer in Brighton,Mi however I had to drive 20 miles to pick it up. I noticed when putting car on trailer that the rear chain was broke. The straps were muddy and hard to engage.MARK ALLEN C.
Customer did not leave a comment.MARK B.
This location was great. They were friendly, especially when I couldn't get the app to work. Uhaul: I don't want to install an app I'm going to use exactly once every few years. Make it easier to do this stuff online, without an app.Matthew S.
I still have not received a final invoice for the van. I don't know how much I paid. I'm trying to do billing and can't find an email with that info. Please respond: Uhaul contract 84848186Christopher K.
Your great Just keep up with the current standardsAISHA N.
Customer did not leave a comment.martin K.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Claire Y.
Customer did not leave a comment.Nancy D.
Final Itemized receipt is neededyan S.
The gentleman who helped me yesterday was absolutely wonderful. I appreciated his efforts to make my move as smooth as possible. The experience with him was worlds better than the service in the Livonia location.AMANDA ROSE L.
Customer did not leave a comment.REBECCA ANNE C.
I carefully selected the equipment I needed on my rental. The truck was parked so that the back was in bushes, so we didn't look inside before we left. We should have. It was empty -- none of the equipment we ordered. The move was made MUCH more difficult without dollies. I won't use this location again.Mark G.
Customer did not leave a comment.David S.
Radio did not workDANIEL JOHN B.
No issuesPAUL G.
One person working store and i haul, had 9 am pick up and employees didn't i local doors and start turning lights and computers on until then. Took 20 min to even start process. Door was left ajar on uhaul and was raining so seat was wet.MICHELLE V.
You folks are terrific! Can't imagine going anywhere else. Thank you. Mike Madden 9-22-2021Michael M.
Customer did not leave a comment.MARK PHILIP O.
Jodi was awesome !!ruben M.
Customer did not leave a comment.GAIL L M.
Customer did not leave a comment.ANNE JEANNETTE F.
Customer did not leave a comment.Evan F.
Having U Haul at this location is a godsend. So very convenient, and I love being able to rent on a whim Zipcar-style. My wife, son and I all drive small cars and EVs by choice. We've figured we can always rent a truck if we needed space to haul something. Having U Haul so close reinforces this argument.Brian S.
Customer did not leave a comment.Douglasray M.
great service!!!Michael D.
You were ALL terrific!!! I will always rent from you.MICHELLE ANN G.
Customer did not leave a comment.James P.
Customer did not leave a comment.HEATHER ANN L.
The truck had a severe rubbing at low speeds.Peter S.
Customer did not leave a comment.ARTHUR HENDERSON M.
Customer did not leave a comment.BRIAN DONALD V.