Customer Reviews for Woodhaven Auto Care
(U-Haul Neighborhood Dealer)

247 reviews

9302 Atlantic Ave   Ozone Park, NY 11416

(718) 925-3112

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(718) 925-3112

9302 Atlantic Ave
Ozone Park, NY 11416

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I was given a dirty van with the tire pressure light on but I overlooked it. I returned the van early and two days later I received a email saying the van was not returned. Called the location and was told the guy was busy and will close it out and it was an auto generated message to ignore it. Then I received a receipt for over triple the price with the mileage used incorrect. I used 4 miles and was charged for 44 miles. I used the van from 12:16-1:50. I had it reserved for 4 hours. Now I'm filing a claim to get this all corrected. Also the manager who is clearly overworked and who seemed nice at first completely changed his tune and tried to insinuate that I was lying about the miles I used. He said “ people do it all the time”. I live in the neighborhood and I have a car. I don't need to lie or steal. I just needed a van to move something local. His comment was not called for at all! Hopefully U-Haul will make this right. And going forward I will rent from any other location but this one.

Laura M. 
Rating:
5.0

Everything is good only price looks like more expensive now , same car I used to rent with more less price.

Mohammed A. 
Rating:
1.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Great location and great guy who is very knowledgeable about the rental process. Thanks Jesus and Patrick

Rahul K. 
Rating:
5.0

Customer did not leave a comment.

Seth W. 
Rating:
5.0

If you dont get your vehicle back by 5:00 pm, the location for dropping off the vehicle is a little out of the way. However, I was able to returned my before 5:00 pm to the main office, so I didn't have to experience that type of uneasiness about the dropping off the vehicle.

BEVERLY T. 
Rating:
5.0

Customer did not leave a comment.

Will C. 
Rating:
5.0

si estaba todo en orden gracia

EDWINVIRGILIO C. 
Rating:
5.0

Customer did not leave a comment.

Rifat H. 
Rating:
5.0

Customer did not leave a comment.

Loretta P. 
Rating:
3.0

Customer did not leave a comment.

Wilson C. 
Rating:
5.0

frount end VERY BAD (loose)

Vincent C. 
Rating:
5.0

Talk to Jesus he is a great guy. Thanks again

Anthony B. 
Rating:
5.0

Jesus was great, process of pick up and drop off was easy!

Tanika G. 
Rating:
5.0

Customer did not leave a comment.

Yuri W. 
Rating:
5.0

Everyone there was extremely helpful and knowledgable. Pleasant and friendly. This is our 3rd move with renting Uhaul and the best experience yet!

Melissa I. 
Rating:
1.0

Customer did not leave a comment.

Newton R. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Excellent

Gregoria S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Bibi D. 
Rating:
4.0

Staff was awesome!

Liz R. 
Rating:
1.0

The attendant told me to go park the Van on the street somewhere, I told him no, I am dropping it at the specified address in the contract and leaving my Key in the Uhaul lock box. Attendant called "Patrick" and he told me over speakerphone that he is going to tow the Uhaul truck I just dropped off and charge me for the tow. THE MOST UNPROFESSIONAL SERVICE I HAVE EVER EXPERIENCED. HOW UHAUL USES SUCH CONTRACTORS THAT ARE DESTROYING UHAUL'S REPUTATION. I WILL BE LOOKING FOR ALTERNATIVES TO UHAUL IN THE FUTURE BECAUSE OF THIS EXPERIENCE.

Anil B. 
Rating:
5.0

Randy at the counter was very helpful and accommodating.

ANTHONY JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Syed A. 
Rating:
5.0

Customer did not leave a comment.

VALDEZ V. 
Rating:
5.0

Professional, fast Service & very friendly

ringo R. 
Rating:
5.0

Jesus was incredibly helpful and made sure I I left with the truck feeling confident I wouldn't have any issues nor feeling like I couldn't reach out for help

Renzo R. 
Rating:
5.0

Customer did not leave a comment.

DAVID ESTEBAN C. 
Rating:
5.0

Customer did not leave a comment.

Simone Z. 
Rating:
5.0

Jesus was an amazing person with a very professional service. It is rare to find such polite and humble person in NY. He needs a big raise.

MUSHFIQUL L. 
Rating:
1.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

Rene G. 
Rating:
5.0

Customer did not leave a comment.

Rupak D. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw S. 
Rating:
5.0

Todos estuvo bien

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Vito L. 
Rating:
4.0

The agent that helped me was wonderful.

MEDINA J. 
Rating:
5.0

Customer did not leave a comment.

Rolando R. 
Rating:
5.0

Moving day is always a stressed one, and when your child is the one who is moving into the new place, it adds the stress few folds. Having the support that we had today, it made all the difference. Easy reservation, easy pick up, the car ready to go, the professionalism and good spirit of Mr. Jesus made all the difference. The answers to this review reflects our experience, and sure, if we need your service, we will be happy to be back and we will for sure, be recommending to those of our friends and family who need similar services. "Compai" Jesus hit a grand slam today. Thank you.

Edson K. 
Rating:
5.0

Fast and friendly service !

Zoila O. 
Rating:
4.0

The return app need somprovement. It drops out during the process.

Katharine W. 
Rating:
5.0

Great customer service

Heamant P. 
Rating:
4.0

Customer did not leave a comment.

Emery D. 
Rating:
5.0

Customer did not leave a comment.

Diplov D. 
Rating:
1.0

Over charged said mirror was broken

tariq H. 
Rating:
5.0

Love this location! Really nice guys and they made it super easy. Thanks!

Lia S. 
Rating:
5.0

Nick and the whole staff at the U-Haul office was amazing always got my u-haul from here always satisfied to the max

Serenity S. 
Rating:
5.0

Customer did not leave a comment.

ELBIN R. 
Rating:
3.0

Customer did not leave a comment.

Jovon P. 
Rating:
5.0

Customer did not leave a comment.

Roman A. 
Rating:
5.0

Good experience

Cesar C. 
Rating:
5.0

Customer did not leave a comment.

Simone Z. 
Rating:
5.0

Customer did not leave a comment.

Simone Z. 
Rating:
5.0

Customer did not leave a comment.

Simone Z. 
Rating:
5.0

Everything was fantastic

Junior N. 
Rating:
1.0

Customer did not leave a comment.

jllindal G. 
Rating:
5.0

Just keep doing what you are doing. Nick was great and all the other mechanics were friendly and jovial. I would go out of my to use this Uhaul location.

Lloyd B. 
Rating:
5.0

Good

Khem L. 
Rating:
5.0

Customer did not leave a comment.

Simone Z. 
Rating:
5.0

Customer did not leave a comment.

Aldo S. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
4.0

Customer did not leave a comment.

Suehein U. 
Rating:
5.0

Customer did not leave a comment.

Nazmoon D. 
Rating:
5.0

Customer did not leave a comment.

Simone Z. 
Rating:
3.0

Proper drop off location after hours

Edmond J. 
Rating:
5.0

Everything is good

Greg H. 
Rating:
5.0

If possible bill one time and one time only had some problems with them billing piece by piece it creates headaches

DAMIan P. 
Rating:
5.0

Nick was very helpful and made sure the rental process was smooth and efficient.

Soutrik D. 
Rating:
2.0

Took awhile to assist me

Brian B. 
Rating:
5.0

Uhaul should really not be chaging locations every time sending one first and then changing it. Bad experience on uhaul company.

Diego A. 
Rating:
4.0

Customer did not leave a comment.

Sanford B. 
Rating:
2.0

Customer did not leave a comment.

Elliot E. 
Rating:
5.0

Keep up the Good Work,

Doris S. 
Rating:
5.0

Customer did not leave a comment.

CECILIA G. 
Rating:
1.0

Customer did not leave a comment.

Keith K. 
Rating:
3.0

Customer did not leave a comment.

Abu N. 
Rating:
5.0

Nothing. The woman who checked me in and out was so incredibly kind and helpful. I was stressed about this rental but it went so smoothly I would definitely recommend!

Stephanie C. 
Rating:
1.0

They charged extra and waited long

Emran H. 
Rating:
3.0

Paint the place..the pick up location was very dirty

angel D. 
Rating:
5.0

Customer did not leave a comment.

Ricardo O. 
Rating:
5.0

Customer did not leave a comment.

Lorraine H. 
Rating:
5.0

Customer did not leave a comment.

EMELDA T. 
Rating:
5.0

Customer did not leave a comment.

Lauris C. 
Rating:
5.0

Mui buen servicio lo recomiendo

juan A. 
Rating:
5.0

She is very helpful.

Salman S. 
Rating:
5.0

Customer did not leave a comment.

A M U. 
Rating:
5.0

Customer did not leave a comment.

Rolf Z. 
Rating:
4.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

The sales person Randy , real cool guy friendly good person

Kevin M. 
Rating:
1.0

This location make you go and look for parking in the public street for the vehicle. After parking the vehicle you have to walk back for blocks to drop the keys off.

Sudesh S. 
Rating:
5.0

Nothing . Whole experience went smoothly and Great customer service .

Kim G. 
Rating:
5.0

Customer did not leave a comment.

ANGEL N. 
Rating:
1.0

Customer did not leave a comment.

nowshard A. 
Rating:
5.0

Customer did not leave a comment.

carlos R. 
Rating:
1.0

The check engine light came on and then the truck turned off in the middle of the road

Louis V. 
No reviews have been submitted for this location.

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