Customer Reviews for Woodhaven Auto Care
(U-Haul Neighborhood Dealer)

123 reviews

9302 Atlantic Ave   Ozone Park, NY 11416

(718) 925-3112

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(718) 925-3112

9302 Atlantic Ave
Ozone Park, NY 11416

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Excellent customer service. When I picked up the truck, the lady was interacting with she in a friendly, helpful and positive way. When I returned the truck at 6 p.m. The guy was super friendly as well!!!! I had really good experience with them.

Nfn C. 
Rating:
4.0

Customer did not leave a comment.

Luana E. 
Rating:
5.0

The people were really helpful & courteous. Took the time to explain every little detail without rushing them say patiently answering every question.. I don't know about the other locations but 9302 Atlantic Ave Ozone Park, NY 11416 location have excellent customer service. My experience. Also driving a u-haul was tons fun for those who are nervous. Just be careful with the turns. The truck was not exactly smelling clean but wasn't awful either.

kemone D. 
Rating:
5.0

The service was friendly and excellent

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Marek P. 
Rating:
5.0

Customer service was excellent.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Abhijit S. 
Rating:
5.0

Amazing! People so nice

XAVIER S. 
Rating:
5.0

Customer did not leave a comment.

Oscar P. 
Rating:
5.0

Everything was good the service lady Alexia was very helpful

GERARD D. 
Rating:
5.0

Best Customer service experience ever. Alexa was very informative and provided perfect instructions from the moment I got there and for the return process. She explained everything very thorough and made the process very easy for me.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Igor K. 
Rating:
5.0

Customer did not leave a comment.

joeanne A. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Michele T. 
Rating:
5.0

Customer did not leave a comment.

Perez G. 
Rating:
3.0

The Lady in charge of rental was friendly and helpful. She was great.

NeryOmar M. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDOM D. 
Rating:
5.0

Customer did not leave a comment.

JOSEL S. 
Rating:
1.0

Customer did not leave a comment.

JORGEE M. 
Rating:
5.0

Please have an on-site garage. The front desk agent is extremely pleasant, professional and great to work with. Thank you!

JOEL A. 
Rating:
5.0

Customer did not leave a comment.

ROXANA G. 
Rating:
3.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Make sure radio's work

WALTER T. 
Rating:
5.0

Continue with the great service

DASRAT D. 
Rating:
3.0

Customer did not leave a comment.

NELSON C. 
Rating:
3.0

Service the rental truck for a more safe trip. The headlights wher shaking making it seem like i was flashing everyone in front of me. And the steering was not align and so i had avery difficult time long distance

ABDUHLA R. 
Rating:
3.0

Customer did not leave a comment.

Elijah J. 
Rating:
5.0

Customer did not leave a comment.

NIRAA C. 
Rating:
5.0

Great service and very helpful. Great job Alexa! 👍

OMAR B. 
Rating:
5.0

Alexa was so nice and helpful. Appreciate it! She took the time to explain everything.

Omar B. 
Rating:
5.0

Everything went well with location. Employees was great.

JOSELUIS A. 
Rating:
5.0

Nice and convenience

MIGUELA M. 
Rating:
5.0

Very smooth transaction the woman that works there was an absolute gem. She was very polite and very informative.She explained everything to me very clearly and very professional. Ideal employee.i would definitely go back to do bussiness.

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

BRIANAD B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Alexa, Randy and Pat were all fantastic, I highly recommend this location for all your renting needs.

CHRISTIAN S. 
Rating:
5.0

Randy and Alexa always providing a great customer service. They're the best accommodating my needs.

Giancarlo P. 
Rating:
1.0

They charged me 70 miles for a 35 mile trip back and forth. There was no mileage indicator in the truck. And now they're charging me extra under the pretext of pending balance. That's robbery

ELSAVERONICA O. 
Rating:
5.0

Customer did not leave a comment.

LEONARD A. 
Rating:
5.0

Service was as usual, phenomenal. Friendly, attentive and knowledgeable toward my needs. Highly recommend.

MARCELINO JR O. 
Rating:
1.0

Attendant was rude

Jose a R. 
Rating:
4.0

It will be good if they can upgrade the trucks.

BAUDELIO M. 
Rating:
5.0

Everything was perfect ... just review what your credit card or personal vehicle insurance covers as you may not need to insure rental truck.

JOSEPHQ C. 
Rating:
5.0

Customer did not leave a comment.

EDWINS V. 
Rating:
5.0

Alexis was amazing! She helped me with whatever I needed, she was very informative, wonderful customer service. And it was quick and easy. Love her!

Amanda G. 
Rating:
1.0

I reserved 1 truck, 12 moving blankets and 1 hand dolly. My reservation was not honored in its entirety. The only item that was reserved was the truck the other items where unavailable. My reservation was for 11 hours, 9am-8am and when picking up the truck I was informed that the reservation is only good for 9 hours. I was informed that the truck needed to be back at the pick-up location by closing at 6pm. later that evening upon arrival at 5pm to the drop-off location the doors where locked and the office was closed. I will never use U-HUAL again.

FRANKIETONY D. 
Rating:
5.0

Customer did not leave a comment.

ZAKIRKAWSIR KHAN H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Shaeumus R. 
Rating:
5.0

Always ready when you need it 5 stars

ZAIMARA R. 
Rating:
5.0

Customer did not leave a comment.

NAVINDRA P. 
Rating:
5.0

The best part of my rental was being attended by Alexa. She has GREAT customer service, great spirits, friendly and just a delight to deal with. Overall experience, was great!

IVELISSE R. 
Rating:
5.0

None. The best place to rent. Staff was helpful and knowledgeable. I just wished I got their names.

Rheolan L. 
Rating:
1.0

When I picked up the truck, a homeless guy was sleeping in the truck and wouldn't leave, the truck was nasty and wasn't cleaned. When went to the store to ask for another truck, they yelled at me and said we got the money it's upto if u wanna take it, I was forced to take the nasty truck

Daljeet S. 
Rating:
4.0

The staff was courteous and helpful.

Bernard B. 
Rating:
5.0

Everyone here was so attentive, courteous and helpful. I would highly recommend this place to anyone needing u-haul rental, gas or anything else.

Teresa W. 
Rating:
5.0

Customer service was immaculate!!! Keep up the good job!

Aneesah R. 
Rating:
5.0

Customer did not leave a comment.

mohammad J. 
Rating:
5.0

Guy at the counter maybe the owner of the location, he was one of the best human beings I have ever seen in my life… polite, fast and efficient service… reasonable price for rental too

Karwang Y. 
Rating:
3.0

The truck had 116,000 miles on it. No AC or fan. 3 phone charger outlets but none worked. Transmission shifter was loose. Would not recommend this vehicle for a long trip. Location is centrally located and personnel were friendly and helpful.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Owner is very helpful

David O. 
Rating:
5.0

Customer did not leave a comment.

LUKE M. 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
5.0

Very helpful and professional. Highly recommend this place for rental!

muhammad A. 
Rating:
5.0

Customer did not leave a comment.

ALFREDDEAN P. 
Rating:
5.0

Randy is a 1st class customer service guy!!!! He can work in the White House. This is no exaggeration!

Raymundo Edgardo E. 
Rating:
5.0

The gentlemen is great

FREDDY C. 
Rating:
5.0

Excellent customer service

GAITRI K. 
Rating:
5.0

Randy provided excellent customer service. He was highly knowledgeable, very professional and also personable, a rare combination of qualities which made my experience wonderful (I can't believe I'm saying this about a U-Haul rental haha!)!

ROBERT J. 
Rating:
5.0

Fix your trucks. Unsafe to drive

RASHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Hany F. 
Rating:
5.0

Customer did not leave a comment.

EDITA W. 
Rating:
5.0

Customer did not leave a comment.

MARVINJOSE A. 
Rating:
5.0

Customer did not leave a comment.

PAWEL P. 
Rating:
1.0

Not professional in their job !! I was standing there in the middle of my appointment he stop and I tend to three other people while I was waiting

ABDOOLJABAR M. 
Rating:
5.0

Excellent customer service

GILBERT P. 
Rating:
3.0

To have the truck ready for the time of the reservation

ROBERTOALFONSO D. 
Rating:
5.0

Customer did not leave a comment.

JUANANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

SIQI X. 
Rating:
5.0

Customer did not leave a comment.

FARMANALIA M. 
Rating:
5.0

Very nice service.they deal very good thank you very much.

JORA S. 
Rating:
3.0

Customer did not leave a comment.

Deborah F. 
Rating:
4.0

Customer did not leave a comment.

Monirul S. 
Rating:
5.0

Customer did not leave a comment.

Rakesh B. 
Rating:
5.0

Customer did not leave a comment.

EFRAIN M. 
Rating:
5.0

Nothing everything was great

ALVINALEXANDER B. 
Rating:
5.0

Your company charges alot of money to go distance....

John J. 
Rating:
1.0

I was given a truck with a broken passengwr side mirror. I asked for a replacement vehicle and Randy at the location said he would get it fixed. I was traveling from NY to PA for my move. It was over an hour wait and all they did was put 2 screws through the mirror. I could not adjust the mirror. I called customer service and i was told if i wanted another car i would have to wait to see where there would be another available. I couldnt wait because i had to move my belongings out of the apartment, so i filed a Road Assistance form. They came within an hour and replaced the mirror and i was good to go. This dragged for about 3-4 hours. The truck i was given also smelled bad inside the driving area. I had to clean it myself because the smell was just too strong. I dont think they clean the vehicles or inspect them at Woodhaven Auto Care.

ERIC Z. 
Rating:
5.0

I needed a uhaul last minute, the representative Randy Was way more then helpful to help me even though he was super busy. Would most definitely recommend this location.

Steevenson M. 
Rating:
5.0

Customer did not leave a comment.

angelo F. 
Rating:
5.0

Customer did not leave a comment.

CARLOSG H. 
Rating:
5.0

Randy was very helpful and the vehicle was very clean and well maintained.

Sean W. 
Rating:
5.0

Staf was very nicely.

VARINDER S. 
Rating:
5.0

Customer did not leave a comment.

Subramonie L. 
Rating:
5.0

Customer service Ray was very helpful in explaining every detail with patients and answered all my questions. He should be commended. Thank you

EDUARDO V. 
No reviews have been submitted for this location.

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