Customer Reviews for Worcester Self Storage Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Worcester Self Storage Downtown

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JOSE M. on

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ELIZABETH L. on

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I got VIP treatment from your representative to this location where l have had the pleasure of storing my goods and even recommended my friends to him who might need storage services in the course of their living in Worcester, ma

Dante S. on

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Personable and communicated well! Showed up to release the truck to me even after a snowstorm! Highly recommend.

Mitchell W. on

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Owner called and I could not answer. No identification or message to inform me who or what company called. I returned his call to be told there is no way he possibly coule have called. Until I said who I was and that I had his equipment. I was told there were two separate charges for the late fee since I have two pieces of equipment, but couldn’t tell me how much. Called the manager this morning and he was at the shop at 9:45am to assist me. No sign or directions as to where the truck and trailer needed to be returned. Had to assume I was correct and hope I didn’t have to eat any more “hazard charges”.

ALEXANDER B. on

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This dude is one of the rudest and most disrespectful human beings I have ever had the displeasure of talking to. He talked to me like I was a child when verifying my order, insulted me every single time I spoke, and treated me like an idiot for asking for simple clarification on the charges on my receipt. He said to me, "Did you go to college?" at one point, as well as, "Do you speak good English?" which was baffling and uncalled for. The absolute most unprofessional person I've ever encountered in any authoritative role, and he should be fired immediately. My only regret is not getting his name so I could file a more thorough complaint, but I could not stomach being in his presence long enough to ask for it. Totally Inexcusable. I will never rent from U-Haul as long as I live if this is the kind of scum they hire who think it's alright to treat customers in such a blatantly insulting fashion.

Pamela F. on

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Peter D. on

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I made a reservation for a trailer in my town. When I arrived, I was told I was 'not in his system' and sent to another town 25 miles away to pick up the trailer. And I was told that the trailer in the original pick up was rented out between the two days I made the reservation and pick up date. This is the last time I will do any business with U Haul

Jared J. on

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William H. on

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Original equipment left turning signal light not working. Had to replace out equipment. Took almost an hour to complete transaction. Uhaul also tried to move my pickup time to 3PM (originally scheduled for 10AM). Totally unsatisfactory uhaul experience.

Joshua G. on

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wayne m. on

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THIS GUYS WAS NOT A VERY GOOD REPRESENTATIVE FOR u-HALL COMPANY HE DID NOT TELL ME ANYTHING ABOUT THE RENTAL HE COULD NOT GIVE ME A SLIP I ASK HIM THAT I WAS TAKING THIS FOR A SPECIAL OLYMPICS EVENT FOR THE SPECIAL NEEDS KIDS FOR TWO DAYS HE TOLD ME NOTHING ABOUT A THREE DAY RENTAL I WAS SPOSE TO PICK IT UP FRIDAY AT 9AM BUT I RAN IN TO TRAFFIC TO GET THERE BUT HE WAS GONE WHEN I GO THERE SO I CALLED HIM HE WAS VERY RUDE!! AND SAID HE HAD TO GO SOME WHERE THAT NOT MY PROBLEM IF THIS IS HOW YOU WANT TO RUN YOUR COMPANY I WILL NEVER USE U-HALL AGAIN AND I WILL PASS ALL THE INFORMATION ON TO ALL THE HIGHER UPS TH THIS COMPANY ON HOW BAD WE WERE TREATED NOT VERY GOOD FOR YOUR BUSINESS ITS TO BAD THE THE KIDS HAD TO EXPERIENCE SUCH A BAD COMPANY !! SINCERELY WAYNE MCFARLAND DISTRICT AREA DIRECTOR FOR SPECIAL OLYMPICS MASS. 508-654-4827 IF YOU WOULD LIKE TO SPECK TO ME ....

frank l. on

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Modernize the printer and computer I had to wait 45 min to have them print a contract then it failed and he had to start all over and do one by hand. I asked to use the bathroom and was denied. Never again. However the trailer I rented was fine and the drop off location was fine

TODD E. on

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KATLYN R. on

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I did not move in.

Frank L. on

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Ryan B. on

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James M. on

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Anthony W. on

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ROCHELLE K. on

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I just thought the warehouse was creepy and I'm glad I wasn't alone. It would have been more convenient to get what I needed at a closer place. I considered myself VERY lucky!!!! And, I do appreciate all that went into making THAT possible and I thank you for THAT!!!!

Jason S. on

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I requested pickup in Northboro, 1mi from my house at a location I knew and trusted. You called me a day before and told me to go to a different location 30mi away in a very rough part of town where I was greeted by a single man in a room with barely a sign outside. I would love an explanation for that one. Plus, he did not have the pads or dolly that I ordered and paid for. And to be clear, I'm not upset with the guy I picked up from, I'm upset with Uhaul for sending me there in the first place when I would have never chosen that location for myself.

Shawn C. on

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We made our reservation 6 weeks in advance of an interstate move. The day before, we were told that our truck was only available 30 minutes after our requested time at a location 30 minutes away from our requested location. We arrived at that location on the day of our move, and there was no truck. So, they sent us a further hour away to this location in Worcester. It’s not an office, exactly. Rather, it is a parking lot and locked self-storage with a phone number on the side of a building. Fortunately, the man on the other end of the phone number was available and helpful, though Uhaul had not made him aware of our reservation. Once he arrived and let us into his office, the process of acquiring the rental contact took well over an hour. As we had traveled 1.5 hours to get there, this put us about 5 hours behind schedule, which was incredibly expensive, as we had hired movers based on our confirmed rental time and location. As of the time of these comments, Uhaul has not reimbursed the cost of the movers waiting for us to return with a truck or the gas required to drive the truck 1.5 hours back from this location.

Hugh M. on

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Places to park trailers/trucks limited and a little confusing knowing where to go to turn trailer in, i.e., the entrance door is across the street from parking area and only identified as Worcester Self Storage. Nothing other than parked trailers/trucks gives you any indication that door is for uHaul. A sign on the door or somewhere at the entrance would be helpful.

stewart p. on

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Michelle L. on

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The location is hard to find , no parking, and the truck was old, poor gas mileage, very uncomfortable for a 1800 mile trip! The experience was not a good one , for a one way trip from Massachusetts to Texas where we paid over 1700$ should have had a newer truck . We made out reservations well in advance of out pick up day to allow time for uhaul to provide a decent vehicle,.

Eric L. on

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James K. on

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Amy M. on

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There were issues with storage unit availability. Days before the move I was told there was no unit because the previous renters still needed it. I did not end up moving or needing storage anyway.

RYAN S. on

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It was okay

RYAN S. on

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It was good

RYAN S. on

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It was good

RYAN S. on

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It was good

Abhinav A. on

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Good storage space but slightly rude manager.

Abhinav A. on

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Good storage space but rude manager.

Sean F. on

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Unit was clean. Service was good. No problems at all.

Tabatha L. on

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Thank you! I got a call back checking to make sure all was well and everything!

Edwin M. on

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I found the service attendant was very helpful and informative, the building was very clean and totally accessable

Crystal W. on

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The place was easy to find it was clean and neat they even had equipment to use to make it easier to unload.

james m. on

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we found the facility clean and the manager very helpful and courtious

Andrew R. on

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The manager of the facility was very courteous and helpful.

Ghasan A. on

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The person was very helpful and even helped meosrk the car

Ethan R. on

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Very nice man and storage was good. It is kind of annoying that you have to call him anytime you want to access your storage and he is not always available.

Christian H. on

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Friendly management

Stephanie O. on

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The owner of this facility called me 3 days before I was to move in saying he could not accommodate my dates. Terrible experience!

Sean F. on

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Facility was very helpful with our move-in. Provided all supplies e.g. carts required to make move-in easier.

Catherine R. on

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All was done accordingly.

Kathleen M. on

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It would be nice if I knew the exact hours the storage is open. Despite the wonky hours, the service is pretty good and the unit is fairly clean and secure.

Rebecca K. on

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A guy called after I made a reservation and said he could not be there when I wanted - AN APPOINTMENT WAS NECESSARY. This was NOT INDICATED when I made the reservation. VERY DISAPPOINTED.

Joshua B. on

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Nice storage facility and the operator was very helpful. However I didn`t know he requires notice before you can access the unit and I had to wait 30 minutes for him to get there.

Edward W. on

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pricing discrepancies from what the Web Site said and also additional $50 security deposit that was not listed on site A call from Worcester Self Storage advised us. All good other than surprise $$$

Andrew S. on

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After I made the reservation, they called and said they had no space available - at 4pm on a Friday. It left me scrabbling.

Nicolas M. on

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I did not move in because I will be storing my furniture in a friend`s basement

Kenneth B. on

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storage went good.

Sarah P. on

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The owner was helpful and the storage facility was easy to navigate.

William P. on

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The man who ran this facility was difficult to work with, and I ended up not using his service due to his limited availability and rudeness.

Edwin L. on

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I ended up canceling the reservation, but it went smoothly, thank you

Xi W. on

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Good customer service.

David S. on

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Very patient and good customer service

Matthew L. on

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Very clean facility.

Stella D. on

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Very good service - very nice and helpful. Facility seemed well-kept and easy to move stuff in. No complaints.

Dyllis S. on

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i think is good

Edward C. on

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This location has excellent customer service, and is well maintained. The only drawback is that it`s not 24 hour access.

Ke Z. on

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Everything was fine. If the storage facility can provide locks, it would be wonderful.