Customer Reviews for Worcester Self Storage Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Worcester Self Storage Downtown

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Stephen R. on

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Customer did not leave a comment.

Setareh R. on

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Customer did not leave a comment.

Emily H. on

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Proprietor would not honor agreement made with uhaul for first month of storage free with truck rental. Very rude and unhelpful on the phone

Doug P. on

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Just plain rude.

Ahmad S. on

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Customer did not leave a comment.

Robert B. on

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The location was in a poor part of town, narrow streets, no helpful signage for return. Had to look into a couple of places for someone to receive the truck. The employee did not check me in or look at the truck or check the gas gauge to make sure I returned the truck with the same amount of gas when I left Greeley, CO. It was painless but weird.

Kristen M. on

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Anna K. on

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I did not utilize the unit as I could not transport the items myself and the affiliate facility staff did not assist me in organizing a U-Haul pickup/dropoff.

Logan C. on

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Facilities in very poor location. Roads are terrible. Street seems dangerous. Location is difficult to find.

Jeffrey B. on

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NATASHA W. on

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Great facility but no parking

Daniel M. on

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Laurie B. on

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John D. on

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The proprietor was great and very helpful, would definitely use this location again.

Jeff C. on

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Staff was courteous. Room was about 20 degrees, and the gentleman was not very familiar with the computer aspect of the job, which kept me in the freezing room a lot longer than necessary.

Julia K. on

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I wasn’t expecting this site to be closed. If my daughter hadn’t been with me I would have been in trouble as my phone couldn’t access the internet.

JOSE M. on

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ELIZABETH L. on

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I got VIP treatment from your representative to this location where l have had the pleasure of storing my goods and even recommended my friends to him who might need storage services in the course of their living in Worcester, ma

Dante S. on

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Personable and communicated well! Showed up to release the truck to me even after a snowstorm! Highly recommend.

Mitchell W. on

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Owner called and I could not answer. No identification or message to inform me who or what company called. I returned his call to be told there is no way he possibly coule have called. Until I said who I was and that I had his equipment. I was told there were two separate charges for the late fee since I have two pieces of equipment, but couldn’t tell me how much. Called the manager this morning and he was at the shop at 9:45am to assist me. No sign or directions as to where the truck and trailer needed to be returned. Had to assume I was correct and hope I didn’t have to eat any more “hazard charges”.

ALEXANDER B. on

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This dude is one of the rudest and most disrespectful human beings I have ever had the displeasure of talking to. He talked to me like I was a child when verifying my order, insulted me every single time I spoke, and treated me like an idiot for asking for simple clarification on the charges on my receipt. He said to me, "Did you go to college?" at one point, as well as, "Do you speak good English?" which was baffling and uncalled for. The absolute most unprofessional person I've ever encountered in any authoritative role, and he should be fired immediately. My only regret is not getting his name so I could file a more thorough complaint, but I could not stomach being in his presence long enough to ask for it. Totally Inexcusable. I will never rent from U-Haul as long as I live if this is the kind of scum they hire who think it's alright to treat customers in such a blatantly insulting fashion.

Pamela F. on

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Peter D. on

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I made a reservation for a trailer in my town. When I arrived, I was told I was 'not in his system' and sent to another town 25 miles away to pick up the trailer. And I was told that the trailer in the original pick up was rented out between the two days I made the reservation and pick up date. This is the last time I will do any business with U Haul

Jared J. on

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Customer did not leave a comment.

William H. on

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Original equipment left turning signal light not working. Had to replace out equipment. Took almost an hour to complete transaction. Uhaul also tried to move my pickup time to 3PM (originally scheduled for 10AM). Totally unsatisfactory uhaul experience.

Joshua G. on

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wayne M. on

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THIS GUYS WAS NOT A VERY GOOD REPRESENTATIVE FOR u-HALL COMPANY HE DID NOT TELL ME ANYTHING ABOUT THE RENTAL HE COULD NOT GIVE ME A SLIP I ASK HIM THAT I WAS TAKING THIS FOR A SPECIAL OLYMPICS EVENT FOR THE SPECIAL NEEDS KIDS FOR TWO DAYS HE TOLD ME NOTHING ABOUT A THREE DAY RENTAL I WAS SPOSE TO PICK IT UP FRIDAY AT 9AM BUT I RAN IN TO TRAFFIC TO GET THERE BUT HE WAS GONE WHEN I GO THERE SO I CALLED HIM HE WAS VERY RUDE!! AND SAID HE HAD TO GO SOME WHERE THAT NOT MY PROBLEM IF THIS IS HOW YOU WANT TO RUN YOUR COMPANY I WILL NEVER USE U-HALL AGAIN AND I WILL PASS ALL THE INFORMATION ON TO ALL THE HIGHER UPS TH THIS COMPANY ON HOW BAD WE WERE TREATED NOT VERY GOOD FOR YOUR BUSINESS ITS TO BAD THE THE KIDS HAD TO EXPERIENCE SUCH A BAD COMPANY !! SINCERELY WAYNE MCFARLAND DISTRICT AREA DIRECTOR FOR SPECIAL OLYMPICS MASS. 508-654-4827 IF YOU WOULD LIKE TO SPECK TO ME ....

frank L. on

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Modernize the printer and computer I had to wait 45 min to have them print a contract then it failed and he had to start all over and do one by hand. I asked to use the bathroom and was denied. Never again. However the trailer I rented was fine and the drop off location was fine

TODD E. on

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KATLYN R. on

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I did not move in.

Frank L. on

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Ryan B. on

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James M. on

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Anthony W. on

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ROCHELLE K. on

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I just thought the warehouse was creepy and I'm glad I wasn't alone. It would have been more convenient to get what I needed at a closer place. I considered myself VERY lucky!!!! And, I do appreciate all that went into making THAT possible and I thank you for THAT!!!!

Jason S. on

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AMY M. on

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There were issues with storage unit availability. Days before the move I was told there was no unit because the previous renters still needed it. I did not end up moving or needing storage anyway.

RYAN S. on

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It was good

RYAN S. on

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It was good

RYAN S. on

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It was good

ABHINAV A. on

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Good storage space but slightly rude manager.

ABHINAV A. on

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Good storage space but rude manager.

SEAN F. on

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Unit was clean. Service was good. No problems at all.