Customer Reviews for Worcester Self Storage Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Worcester Self Storage Downtown

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Hugh M. on

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Places to park trailers/trucks limited and a little confusing knowing where to go to turn trailer in, i.e., the entrance door is across the street from parking area and only identified as Worcester Self Storage. Nothing other than parked trailers/trucks gives you any indication that door is for uHaul. A sign on the door or somewhere at the entrance would be helpful.

stewart p. on

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Customer did not leave a comment.

Michelle L. on

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The location is hard to find , no parking, and the truck was old, poor gas mileage, very uncomfortable for a 1800 mile trip! The experience was not a good one , for a one way trip from Massachusetts to Texas where we paid over 1700$ should have had a newer truck . We made out reservations well in advance of out pick up day to allow time for uhaul to provide a decent vehicle,.

Eric L. on

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James K. on

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nikki r. on

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The guy was angry we were bringing back on a sunday because he would not be there. His conputer froze three times and he had me paper sign, then called me 20 min later to tell me he needed my card AGAIN or we stole the truck. He proceeded to call five more times for the card number five times. He then supposedly set up a drop off location at belmont st with no additional charge, which no one seemed to know about. Ill never ever use this company again every single person was super rude and unprofessional.

Jacob K. on

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Would definitely recommend this UHaul rental location! Clean, well maintained equipment, friendly customer service, easy to get to location, quick turnaround during pick up and drop off.

Amy M. on

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There were issues with storage unit availability. Days before the move I was told there was no unit because the previous renters still needed it. I did not end up moving or needing storage anyway.

NYDIA E. on

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Customer did not leave a comment.

RYAN S. on

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It was okay

RYAN S. on

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It was good

RYAN S. on

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It was good

RYAN S. on

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It was good

jonathan w. on

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Uhaul has had the worst customer service, regional management, and traffic management. Will do my best to dissuade anyone from using uhaul in the future. I have tried to talk with Jorge and Will in the Boston area but no response other than "we can't do anything".

Tania D. on

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Sketchy-looking location but service was fine though very slow....just one guy on a laptop

Abhinav A. on

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Good storage space but slightly rude manager.

Abhinav A. on

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Good storage space but rude manager.

Sean F. on

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Unit was clean. Service was good. No problems at all.

Tabatha L. on

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Thank you! I got a call back checking to make sure all was well and everything!

Edwin M. on

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I found the service attendant was very helpful and informative, the building was very clean and totally accessable

Crystal W. on

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The place was easy to find it was clean and neat they even had equipment to use to make it easier to unload.

james m. on

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we found the facility clean and the manager very helpful and courtious

Andrew R. on

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The manager of the facility was very courteous and helpful.

Ghasan A. on

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The person was very helpful and even helped meosrk the car

Ethan R. on

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Very nice man and storage was good. It is kind of annoying that you have to call him anytime you want to access your storage and he is not always available.

Christian H. on

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Friendly management

Stephanie O. on

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The owner of this facility called me 3 days before I was to move in saying he could not accommodate my dates. Terrible experience!

Sean F. on

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Facility was very helpful with our move-in. Provided all supplies e.g. carts required to make move-in easier.

Catherine R. on

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All was done accordingly.

Kathleen M. on

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It would be nice if I knew the exact hours the storage is open. Despite the wonky hours, the service is pretty good and the unit is fairly clean and secure.

Rebecca K. on

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A guy called after I made a reservation and said he could not be there when I wanted - AN APPOINTMENT WAS NECESSARY. This was NOT INDICATED when I made the reservation. VERY DISAPPOINTED.

Joshua B. on

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Nice storage facility and the operator was very helpful. However I didn`t know he requires notice before you can access the unit and I had to wait 30 minutes for him to get there.

Edward W. on

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pricing discrepancies from what the Web Site said and also additional $50 security deposit that was not listed on site A call from Worcester Self Storage advised us. All good other than surprise $$$

Andrew S. on

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After I made the reservation, they called and said they had no space available - at 4pm on a Friday. It left me scrabbling.

Nicolas M. on

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I did not move in because I will be storing my furniture in a friend`s basement

Kenneth B. on

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storage went good.

Sarah P. on

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The owner was helpful and the storage facility was easy to navigate.

William P. on

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The man who ran this facility was difficult to work with, and I ended up not using his service due to his limited availability and rudeness.

Edwin L. on

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I ended up canceling the reservation, but it went smoothly, thank you

Xi W. on

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Good customer service.

David S. on

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Very patient and good customer service

Matthew L. on

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Very clean facility.

Stella D. on

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Very good service - very nice and helpful. Facility seemed well-kept and easy to move stuff in. No complaints.

Dyllis S. on

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i think is good

Edward C. on

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This location has excellent customer service, and is well maintained. The only drawback is that it`s not 24 hour access.

Ke Z. on

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Everything was fine. If the storage facility can provide locks, it would be wonderful.