Customer did not leave a comment.Neil P.
Customer Reviews for Xpress Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL W.
WTF THERES NOWONE WORKING THERE!!! Drop my truck off no hours listed in windows! Considering contacting a lawyer if anything happens to the truck I dropped offGlenn D.
No one was at the location key was in a lock box and the website would not let me open it had to call the guy running the Uhaul when I finally got the keys Trailer was not connected to truck and we hooked it up and went to get the car we checked the lights when we got into Indiana and bought a new connector still only running lights drove to Kentucky and called roadside assistance took and he found the fuse was missing also while driving the air conditioning went out I was fed up at this time and returned the truck and trailer in Radcliff KY and service was outstandingkelly G.
Customer did not leave a comment.Robyn T.
Customer did not leave a comment.ROBERT JOHN M.
Forget the online crap!!!!! Some of us are in our senior years and can't exactly do the electronic ways!!!!!!!!!Alan F.
The online reservation failed to send us a code to obtain the key for the vehicle. When the manager showed up he re-wrote the reservation to include optional insurance charges we did not want. When asked to correct this he indicated he would take care of it. It was never corrected and emails sent to the billing inquiry site bounced back. We were overcharged.KIRK M.
Fast, great service! Agent was excellent. Pickup and drop off was exceptionally great! UHaul, you restored my faith in your companyâ€¦..MARK R.
Customer did not leave a comment.Lea H.
Truck was not clean. There was trail mix in the cab. Dolly that was requested was not in the truck.Kevin M.
I didn't notice there was broken glass and screws in the cargo area toward the back until I was sweeping out. All of my stuff was in bins so it wasn't mine. Otherwise everything was great.JAMES L.
Had an appliance dolly as part of my reservation. Wasn't in the truck and had to go to a separate location to get one.Steve H.
Customer did not leave a comment.Curt C.
Customer did not leave a comment.Miya L.
The app was not useful as the internet connection was not strong enough to complete the pickup. Good thing an employee showed up or I would not have been able to get keys.Robyn T.