The driver’s side window crank is missing its knob… this made it virtually impossible to roll the window down. This is a simple thing to fix, U-Haul should do this right away. No need for this simple repair to be left not done. This criticism is of U-Haul, not of Xsell Convenience. Xsell Convenience was helpful, courteous and friendly.
NATHAN S
Customer Reviews for Xsell Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was smooth and everything was fine with the vehicle. The person dealing with the hire was helpful. I would recommend entering your driving license details for the check-in ahead of time. You have to do the check in on your phone when you arrive, and so having the license details pre registered will save you time.
Nicholas TEnsure previous customers bring back trucks in time for next customer….waited 1.5 hours until truck arrived. Would have been nice to be compensated for my time loss.
A CEverything is perfect
SUNGHWAN PThe gas was filled almost 5/8, but they marked it 6/8. So I have to overpay $10. because I just filled the gas 5/8, when I returned it.
Byung NI typically don’t leave negative feedback, but this location charged me extra for fuel even though I filled up the vehicle.
KAVEH HXsell convenience did a wonderful job with the U-Haul. We were able to pick up and drop off the U-Haul with no problems. I would definitely use their service again.
Tammy MCheck in & check out is a horrible experience. Both application and website were not responding & didn't allow or very slow in uploading/taking pictures. Also it took a long time for customer service to respond to my issues.
EHAB NMy experience was very smooth. No issue.
SAMAN VPlease train staff better. The associate helping us on the phone was untrained in certain situations and ended up accusing us of scamming the company.
RENNEIL GAfter getting the vehicle we noticed right Bunker and brake light wasn't working properly. You could barely see the turn light and no brake light
Gordon M