The owner of the location was a bit rude. By rude I mean, we called him for asking the information about the truck and recommendation for which truck to choose, he is saying us that all information is available on the app or website check there. He should definitely learn how to do customer service
Upal P
Xsell Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, ON L4C5C8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The younger attendant that helped me upon pick up was fine, however the older attendant when I went back today to clarify on returning U-Haul was rude and dismissive. I waited in line until it was my turn and rather than answering my question he just brushed me off and told me U-Haul system closed on Sunday. Rather than explaining and clarifying my questions he just started helping other customers and told me to not waste his time when I waited until he was done and I was the only customer in store. Feel free to ask for security footage of how the interaction went down but if these guys don’t want to be helpful for U-Haul customers maybe don’t host U-Haul at their location. Experiences with attendants like them gives U-Haul a bad reputation and I hope U-Haul seriously review all other feedback on their google reviews page when renewing their partnership with this store.
Yingqian SNot any help and just let customer do everything by yourself, strong not recommend.
Kelvin LI put gas in it but they charged me again. This is a form of theft.
Javad HYou charged my credit card more than what you emailed me as invoice.
Mehrdad m