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ROBERT W
Customer Reviews for Yale Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed. Every thing was ready and taken care of efficiently
LEONARD CThe inside cab floor could have been cleaner. The driver side door would not open from the outside.
RANDALL CI had to go to a different location to pick up the truck and dolly. This caused a timing conflict with the movers I had hired.
KIMBERLY KThe ppl at this location are just above and beyond. So friendly, efficient. And absolutely one of the best customer service experiences I have had. They absolutely worked with me after an exhaustive day & I would so use them again as well as recommend them to everyone!!
Anne MFriendly and helpful. They provided a crank jack to lift the trailer off the hitch and keep the tongue off the ground. Great drop off experience.
TIMOTHY MI had been redirected to this location due to equipment availability. The staff was extremely helpful and kind.
Richard GBad tires one blew out on me. I was over charged. So now i have to file fraud charges with my card.
REBECCA JPlease make sure the blankets and dolly is in the van mine was not and we needed them.
MEGAN SStaff were friendly and helpful. My new go to location.
BOBBY DThe lady on staff at this location was fabulous. Hard worker and smart.
ALPHEUS FNothing. Attendant was extremely helpful and polite.
ROBERT GVery fast and simple pickup and drop off. One of the best experiences I have had with Uhaul.
EDWARD SThe owner personally came out to help unhook the trailer. He was kind and knew what he was doing. Very timely in offering help. No wait.
JILL SEverything was great! I did the mobile check-in. I think it would be helpful to let customers know in advance what the steps will be to do the mobile check-in
Caleb WDid great after my reservation was switched to this location
Mark TVery friendly and helpful!
Samuel HThe trailer had a light issue and had to drive during the day; U CSR acknowledged the issue and offered to send someone to the hotel to take care of the issue. The dealer in Tulda was amazing nice
Simon AJames is a great worker and deserves a raise
JAMES SMore parking for trailers almost impossible to drop off. a fuel tanker was right in our way and every other space was occupied.
Gavin SReservation was made at a different location in town. Arrived at the reserved location only to find out that my reservation was actually somewhere else. My only problem with this reservation and rental experience was that I was not contacted prior to my arrival to confirm details.
ABRAHAM MGreat service and very helpful
GINA SIt was great, but for some reason a 3 day u-haul costs close to $400??? Probably never going to use U-Haul again.
WYATT LJames helped us check the truck back in. He was very nice, great customer service.
KAREN GAttendant was very pleasant. My criticism is not directed at her. She was very friendly.
blake wStaff was friendly and helpful. Truck was uner a quarter of a tank. I got less than $9 credit but took $25 just to get it over a quarter tank. Was told I had to bring it back at that level. Thought truck was clean but after removing window screen and cab heated up it smelled like smoke. Also found old Whataburger bag and Gatorade bottle behind seat. Cab shook the whole drive on all road types.
MICHAEL RThe young lady at the pick up location was so nice, kind, and knowledgeable. She made it very efficient for me.
Karen GVery nice corner gas station location with plenty of room to maneuver and park the truck.
John BThat a/c was not working like it should have been working. It would turn off and come back on.. I did report the problem when I dropped the uhaul off so it could be fix..
TINA Pmaybe offer vehicle inspection forms before customers take possession of the trucks
jonathan hUhaul was dirty inside the cab like someone spilled a soda all ivwr. I noticed the check engine light was on when i had alreadybleft the lot. This Uhaul needs swrious maintenance and shouldnt be put back on the road until that happens. It seemed ro have virtually no shocks i would equivalate it to driving a steam engine 60 mph. It also had a problem shifting in stop and go traffic and would lock out at 4500 rpms until i put in neitral and back to drive
Errik LGet a bigger truck just in case
MARCUS RGreat location and friendly service!!
Brad DGreat help & customer service!
Francisco MThe gentleman that helped me was pleasant and very helpful. I would highly recommend this rental site!
Cheri CGreat customer service from Sara, James and Patch. Fast, friendly and efficient team.
Khalid RMuch easier approach than the Sheridan location, from both directions rather than one. The Sheridan charged me the fill-up charge even though, I did stop and filled it. I abided by the contract at the Sheridan location and they said no. At this location, it was a regular gas station. I asked the guy to watch the fuel gauge while I put gas in it. He did so and that was that. Pretty easygoing and friendly. The location on Lewis is on a tight street and difficult to approach and leave.
Bruce PContinue to be amazing and helping!
Mekyra AThe air conditioning was not working when I picked up the truck and worked only intermittently. The truck was clean. When I filled up the truck before I returned it, the gauge did not respond. It took 15 minutes to go from 3/4 to completely full. That’s unacceptable. I kept putting in more until it overflowed a bit trying to get the gauge up. I even called Road Assistance for help with it. Next time, I’ll fill it up normally, then go to lunch in until the gauge catches up, then pay for the gas.
Diane BNothing I can think of. Excellent customer service and moving experience all around.
Lester TGreat customer service, fast and efficient
Marlon BJames was extremely helpful throughout the entire rental process. Very informative of what to watch for and I will definitely be recommending their location for any future services! Thank you!
Jared SThe app definitely needs improvement but the staff at the store rescued me & checked me in
Diana MGood company to rent from
Ledell RThe employees at this location were wonderful all around. Will definitely rent here again!!!
Delores HVery polite and professional!! I will rent again from this location
Jennifer FGood customer service, and availability of products.
ANTHONY YVery satisfied
Yolanda RGood Business
Yolanda RNever rented uhaul equipment at a gas station so easily and so fast! Highly recommended!
Sidney GVery thorough with explanation. Vehicle cleaned. Battery died but a service worker was contacted and responded effectively. Will use this location again when needed.
Deborah DVery helpful and responsive. Great place to rent from! Highly recommend.
George K