Customer Reviews for Yelm Storage
(U-Haul Neighborhood Dealer)

1,426 reviews

11321 Bald Hill Rd SE   Yelm, WA 98597

(360) 458-1860

Hours

  • Mon–Sun
    9 am–6 pm

Services at this Location:

Contact Us

(360) 458-1860

11321 Bald Hill Rd SE
Yelm, WA 98597

Services at this Location:

Hours

  • Mon–Sun
    9 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

roman A. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Perfect great people great service.

alberta M. 
Rating:
5.0

The guys here always do a great job

James B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Nothing great people love this location. Always friendly an very helpful. Only u haul location I'll go to anymore. Can't give them enough praise. In a world that customer service dosent exist this place gives me hope

paul W. 
Rating:
5.0

The whole process was easy and straight forward. Staff was friendly and helpful!

Edmund D. 
Rating:
5.0

Customer did not leave a comment.

Tatyana S. 
Rating:
5.0

Great Service :)

Katherine W. 
Rating:
5.0

Larry at the Bald hill road location in Yelm Show nothing but 1st class service in everything I couldn't be more pleased

Daniel K. 
Rating:
5.0

Earlier hours.

Mark O. 
Rating:
5.0

Truly amazing performance.

LAWRENCE F. 
Rating:
5.0

Customer did not leave a comment.

Raegan W. 
Rating:
5.0

Customer did not leave a comment.

RON W. 
Rating:
5.0

Friendly service great help nice folks!

John L. 
Rating:
5.0

Customer did not leave a comment.

Bailey B. 
Rating:
5.0

I was very satisfied with this U-Haul location's service.

Bruce P. 
Rating:
5.0

Very nice uhaul employee

Michael S. 
Rating:
5.0

Opened up early and was able to rent with ease. Will be back again! Thank you!

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Larry was very down to earth, friendly and very kind and helpful. Highly recommended.

Brian H. 
Rating:
2.0

Everything went fine other than one of the guys there was rude. He is the one that had tablet not the guy that helped hook us up with the trailer.

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

Joslyn N. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

The staff at Yelm Storage are amazing

Dayken E. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
4.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

Keven E. 
Rating:
5.0

Great staff,very efficient too

ERICA B. 
Rating:
5.0

Super Nice an helpful to me thanks

Bradly Z. 
Rating:
5.0

The 2 gentlemen at this location were super helpful. Well worth the drive to get that truck.

Julia S. 
Rating:
5.0

I have rented several piece of equipment from this location and wouldn't go anywhere else. Friendly, helpful and they always have the equipment I need. Don't waste time going elsewhere! Great job...and many Thanks!

Gail M. 
Rating:
1.0

Better customer service! The owner literally hung up on me when I called asking about my rental. After complaining about his printer for 4 minutes and not assisting me, he said "I can't talk right now" and just hung up before I could even say anything. When I arrived the day of my rental, he had his phone on speaker trying to make a Dr. Appointment and every time he walked out the door to ready my rental truck, he instructed me to answer the phone if he got taken off hold. He also did NOT do a walk through of the truck with me to review damages and did not provide a web link or paper copy to perform on my own. Lastly, I had the truck rented overnight so I left my car in the lot. I had planned on returning the rental truck about midnight and picking up my car then. The owner did not tell me the lot gates are locked at night. So I drive 45 minutes to return the truck only to find the gates locked. I then had to drive the rental truck back to my new house and then back to the rental company AGAIN the next morning to return it! And since the rentals are charged by the mile, between the extra mileage and extra gas, it added about another $150 to my rental. I am beyond upset about the customer service received at this location and would actively discourage anyone else from renting there! Find a different UHaul location!!

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Jereme C. 
Rating:
4.0

Larry was a great guy to work with on getting set with the trailer. The guy in the office was a robot - could use a little friendliness injected into his demeanor - learn how to read your customers sir.

David B. 
Rating:
5.0

Beat UHAUL place in the state of Washington. We rent ONLY from this place.

Allen W. 
Rating:
5.0

The Uhaul reservation system needs an overhaul. That said, this location has helpful staff and is able to adjust on the fly when the system doesn't work the way it should. Good work Team Yelm Storage!

Gail M. 
Rating:
5.0

Larry went above and beyond on customer service.

James A. 
Rating:
5.0

Customer did not leave a comment.

dave D. 
Rating:
5.0

Absolutely Nothing!

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY E. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Reserved trailer in Spanaway, but had to go over half a hour out of my way to pick up trailer! Reservation was broke, was to happy about that

randy E. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

very nice gentleman helped me out with everything for the auto trailer. The previous location I had to get my auto trailer was a horrible experience I hope they loose their contract with U-Haul. I was glad I was rerouted to Yelm storage. The U-haul truck itself could of had cruise control and Bluetooth at least. Driving 3,000 plus miles with no cruise control destroyed my knee and ankle.

Jason M. 
Rating:
5.0

Very friendly and informative!!

Jeff J. 
Rating:
5.0

Great people awesome place I always love going there

Allen W. 
Rating:
3.0

Older service gentleman was condescending and patronizing to my spouse. Made pick up off the trailer experience very frustrating. We understand many service-oriented companies are experiencing staffing issues currently. However, this particular employee did not retirement U-Haul at its best.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
1.0

I should have realized when the man working outside said, we need to take care of that when he brings the trailer back and the sales associate replied, “this one's not coming back” that there was something wrong with the trailer. Unfortunately I assumed good intent and would not have assumed someone would knowingly send me and my family on a 1500 mile trip with bad tires. Turns out I was wrong. I now believe that they knew of the danger and sent us off with the trailer anyhow.

Nicholaus M. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

Alfred H. 
Rating:
3.0

Even though I did the online "skip the line" bullshit, I was still required to stand in line for almost an hour waiting for my pickup and still had to present licenses and crap I already scanned in online prior. Total waste of my time. Secondly, I booked in glenoma then was immediately transferred to another location 2 hrs away, then moved to this location which was still an hour out of my way requiring me to PAY for an additional damn near 40 miles of driving just to get the rental and return it. Total BULLSHIT. I should have been credited the miles added to get the rental since Uhaul now has such a small fleet of available rentals.

Justin C. 
Rating:
5.0

Great service

Claytonia J. 
Rating:
5.0

Larry is the best! I've known him 18 years and he's always been a stand up guy and runs a great business. His helper is very good at his job. Really appreciate all they do.

Don H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great guys, great service. Would not go anywhere else.

William G. 
Rating:
5.0

Consistantly, the best U-Haal experiences! These guys go above and beyond for their customers!!!

Julie H. 
Rating:
5.0

No improvement needed

Brian R. 
Rating:
5.0

My original deal was to pick up a 20ft truck in North Bend. The NB UH told me they never have 20ft trucks. UH should have told me about this from the start. Instead less thaan 24 hours before pick up UH sends an "update." This is sloppy customer service.

Terrence C. 
Rating:
3.0

Customer did not leave a comment.

Rachel F. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
4.0

This location gets really busy. Additional staff would go a long way towards a more pleasant experience.

LAWRENCE D. 
Rating:
5.0

Customer did not leave a comment.

Greg E. 
Rating:
5.0

No improvements necessary

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
4.0

Customer did not leave a comment.

Trisha S. 
Rating:
5.0

Customer did not leave a comment.

Betsy C. 
Rating:
5.0

These guys were great, from making my reservation to picking up and dropping off there wasn't any issues whatsoever!! Couldn't have had a better experience from the staff at this location. Great Job, keep uo the good work and customer service!!

robert W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

We arrived at a super busy time of day and they were professional and very helpful. very professional. We love renting u hauls from this location

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Everardo R. 
Rating:
3.0

When reserving online do not increase price quoted. There was a ten dollar difference from what was quoted online and what was charged before tax.

David L. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

darren C. 
Rating:
1.0

I would not recommend this location to anyone. It's a small, trashy looking place. The two workers seem to be over retirement age - the oldest (looks like he's in his 90's) is nice and sweet, but, if you're trying to pick up your rental and get somewhere on time, better give yourself an extra hour. It's slow, and the youngest (probably mid 70's in age) is abrupt. There is no sign, but you get yelled at if you enter the office and someone is already in there - that only one customer can be in at a time. The rule is fine, but why is there no sign so that customers don't get yelled at? It's not worth it...go somewhere, anywhere else.

Lynette F. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Nothing very great experience will definitely do business with them again

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Dakota J. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

The Yelm location is both quick and efficient in getting the customer in and out the door, I have rented multiple times from this branch and will continue to do so based entirely upon equipment selection, availability as well as their professional and personal focus towards each and every customer.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Aleksandra B. 
Rating:
5.0

Helpful, friendly staff.

Thomas B. 
Rating:
5.0

The staff at the particular store I rented from was prepared for my arrival and I was In and back-out the door to my rental in a matter of minutes. The next day while enroute to return my rental I got caught in a 90 min. delay on the freeway due to an accident. I called the store and alerted them to the issue, they were friendly and understanding, as it worked out I was only 10 min overdue in my return and they didn't gig me for that. I appreciated the staff at this location, they were friendly and professional and all the equipment appeared to be well maintained and clean.

Ryan P. 
Rating:
5.0

I have been renting trucks and trailers from Larry for 15 yrs and have always been treated kindly and even a laugh. Even when they were very busy I was always treated politely. Highly recommend Larry and his crew.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Erika B. 
Rating:
3.0

Instructions for after hours drop off are unclear. Parking in front of the gate and locking up the vehicle seemed to be the common sense thing to do. A sign or online instructions would be helpful

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
1.0

Smelled like cigarettes bad. Owner was chainsmoking and irritated I interrupted his smoke break. Vehicle clearly needed safety check as it was wrecked by prior customer. To steer straight the wheel had to be turned to 3-5 o clock position and also had a slight vibration while driving. Entire side of uhaul had been smashed in. I took pics prior to taking the vehicle. I submitted images to the rep I spoke with on the phone when I got a call to drop the vehicle off at the wrong location. Wasn't even where we agreed to drop the vehicle. To top it off I put way more gas in the truck than I drove out. At almost $6 a gallon it was a rip off big time and a hassle and not safe. Tempted to file a bbb complaint

Troy L. 
Rating:
5.0

Customer did not leave a comment.

Chantel R. 
Rating:
5.0

Wonderful staff.

DONNA K.  |  Overall Experience 
Rating:
5.0

Will recommend to friends in the area. Oh and reasonably priced too!

Patrick J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clinton F.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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