Customer Reviews for Yelm Storage
(U-Haul Neighborhood Dealer)

1,276 reviews

11321 Bald Hill Rd SE   Yelm, WA 98597

(360) 458-1860

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(360) 458-1860

11321 Bald Hill Rd SE
Yelm, WA 98597

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

The guy there is a grouch.

MARK S. 
Rating:
5.0

Excellent customer service! Will definitely be back! Thanks!

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Georgetta W. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
3.0

Customer did not leave a comment.

Ryan P. 
Rating:
4.0

Rental was easy. Good customer service.

MARY M. 
Rating:
4.0

Customer did not leave a comment.

Zack F. 
Rating:
4.0

Wash inside window very dirty

Mary S. 
Rating:
5.0

The uhaul system went down and they kept going in and trying to print my contract so I could get on my way. Very kind and want above and beyond trying to get me out the door.

Christopher B. 
Rating:
1.0

It wasn't the location it was uhaul itself completely ripped me off

Talea W. 
Rating:
5.0

These gentlemen were so nice to do business with!

KIMBERLYN D. 
Rating:
2.0

Ordered 25ft truck and got 20ft truck. Charged me extra because I had to make more than one trip. Returned truck with 3/4 tank of fuel, which is how I got it. Still charged me extra.

david B. 
Rating:
5.0

Very good!

Terry G. 
Rating:
5.0

Larry was awesome and the service the same. Thanks.

William K. 
Rating:
5.0

No improvements needed. Great friendly and professional service representatives.

JEFFERY E. 
Rating:
5.0

A way you could improve for the next customer is have them sent to this location for all their U-Haul rentals. The employees running the place are some of the NICEST people I have ever met in my whole life. Even though I was a complete stranger to them, they treated me like a friend of theirs with great hospitality, chatting about our thanksgiving and laughing, offering me something to drink all while getting the paperwork filled and printed out. Even if this U-Haul rental location is out of the way with a different location much closer, I still would go out of my way to a U-Haul rental from the gentlemen at Yelm Storage.

Malik A. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Will recommend to friends in the area. Oh and reasonably priced too!

Patrick J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

I've used this location multiple times and it has always been great. Great job at this location

CARL LEONARD A. 
Rating:
5.0

Customer did not leave a comment.

Daron B. 
Rating:
5.0

Customer did not leave a comment.

Diana V. 
Rating:
5.0

Very kind and helpful gentleman.

KALEY B. 
Rating:
5.0

The systems and customer service at this location are top notch. After moving to the west side of the state from east side, I've rented 5 U-hauls over the course of 6 weeks. This experience has been the best. 5 stars across the board. Thank you.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

Jeramy S. 
Rating:
5.0

Friendly staff, very easy to pick up the trailer and get moving. Thanks!

Rosemarie P. 
Rating:
5.0

The two people that work there are very friendly and knowledgeable, that's why I keep going back there

Herbert G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
5.0

Friendly service.

Aytug D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

I'm not sure why i was told I went over the allowed mileage ? I drove it to the recorded destination, parked it and returned it the next day to the rental drop off location which was about 13 miles. the 13 miles was what I was told I went over ?

ANNE C. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

These guys are absolutely awesome here ....really know their stuff ..quick and easy in and out...thnx guys..I'll be back soon...😁

DARON B. 
Rating:
4.0

Customer did not leave a comment.

will A. 
Rating:
4.0

personsable

KAREN S. 
Rating:
1.0

They are not pleasant people and poorly run. Save yourself the grief and go to another uhaul .

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL ANTHONY R. 
Rating:
5.0

Very friendly and helpful. Equipment very clean.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

diana B. 
Rating:
5.0

Larry is an awesome guy that runs this uhaul place. I would highly recommend this place to anyone.

BRANDON I. 
Rating:
5.0

No improvement needed. Perfect in every way!!

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

This is actually the second time I have used this location. Larry and company keeps the place clean and organized.. I will be back to rent again soon.

Lawrence N. 
Rating:
5.0

Customer did not leave a comment.

Emilly K. 
Rating:
4.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

TAMARA M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES GORDON S. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
3.0

The guy working here seemed really stressed out and he just finished dealing with a really difficult situation, but he helped us and got us checked out.

Farrah F. 
Rating:
2.0

There is no internet connection on site and data service is nonexistent - I was unable to check the vehicle in using the link provided because of this. The instructions for drop off were incorrect - I could not leave the vehicle inside the gate after hours, as the gate was blocked off.

COLE F. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Great customer services, even on a Sunday; I'll definitely rent from them again!!

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
3.0

I received a call about an hour before my reservation time to tell me that the location pick up had changed to another location, 20+ miles away. When speaking with the U-haul contact i was informed that the location I originally scheduled with months earlier, had never stocked the equipment that I reserved. I still do not understand why I was able to reserve equipment at a location that would never stock said equipment. I received no apology or explanation of how this could have happened and why U-haul waited until the last minute to relay the fallout. This was a major inconvenience and quite unprofessional. The Yelm location where I finally pick up the equipment was an easy experience, but getting there was a pain. Very unprofessional way of doing business. I would not recommend U-haul to anyone else and will not be using U-haul again.

Jeremy U. 
Rating:
5.0

Customer did not leave a comment.

JANICE FAIRCLOUG D. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

The owner is so great. Super relaxed when I brought the truck back late and didn't charge me.

GAYLE Z. 
Rating:
5.0

More tie-down hooks

ROBERT S H. 
Rating:
1.0

We have used this location multiple times over many years. The “gentleman” there is beyond very rude and bitter acting towards customers every time. You do not treat customers that way. We have used other locations as well and we will not be back to the Yelm Bald Hills Rd location again.

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

None its perfect

Sunny R. 
Rating:
5.0

They are wonderful!!!!!

TAMMY G. 
Rating:
5.0

George was very helpful in completing my reservation. We ended up leaving one day later so i asked if i could extend my return date and he did extend for three more days just in case. that is great customer service. I would definitely rent from this location again. thank you!

Arnel S. 
Rating:
5.0

What can you do to improve service?.... Send me to Yelm's Bald Hill rd location to begin with. I selected another location with a reputation that proceeds it. It was a horrible experience after being told the $50 guaranteed reservation was failed. I was understandably frustrated and they took offense to my frustration levels. I was in the middle of moving long distance into a new home; Multiple reservations required (high stress). Long story short the failed location refused to make good on the guarantee so scheduling found another location for me. It was a little out of the way for my needs, but that's OK because Larry was an amazing person to work with. I would recommend people go to Bald Hill rd location whenever possible, even if it's out of the way. It's worth meeting Larry (more than 80 years old and running like a kid to help everyone with a cheerful can-do attitude). No spoilers go meet Larry for yourself! Heck!; go rent a trailer for $29 just to meet him. You won't be disappointed!

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
1.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

Great office associate

Duane G. 
Rating:
5.0

Customer did not leave a comment.

Amanda J. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Great Service!

Siaosi S. 
Rating:
4.0

Customer did not leave a comment.

Joan R. 
Rating:
5.0

Nothing

George T. 
Rating:
5.0

Customer did not leave a comment.

Francine D. 
Rating:
5.0

We have used this location 4 previous times. The owners are so kind and accommodating. I asked to pick up my truck a day early and was told I could come right in. We will definitely used for any future moves.

Christine R. 
Rating:
5.0

Larry and George are fast, efficient, and totally knowledgeable. Super!

Donald W. 
Rating:
5.0

Larry was very great, great customer service.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Dasha M. 
Rating:
5.0

Nothing

JOHN F. 
Rating:
5.0

Great service nice guys

Tinh L. 
Rating:
5.0

The person that took care of our order was professional and kind. We where taken care of promptly.

WILLIAM L. 
Rating:
5.0

Great guys to work with. Very friendly and helpful.

Alan W. 
Rating:
5.0

Great

Hao L. 
Rating:
4.0

Customer did not leave a comment.

amy A. 
Rating:
5.0

Everybody was great and the truck was exactly what we needed.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Donald Z. 
Rating:
5.0

These guys rock!

Siaosi S. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Nothing! Larry and George came through with my 3 day trailer rental when “Premium”, where I had a reservation, said I could only have it for one day. Thanks to Justin for searching until he found me a rental and to Larry for getting me through the process so quickly, so I could get started!

Reese F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
2.0

Unnerving customer service experience... I felt very uncomfortable watching/hearing the manager (owner?) complain loudly about how stupid his team members were, how hungry he was, and how angry he was about his bag of McDonald's food getti g CD because he had to cash me out and help a customer on the phone all at once. As I walked out to my vehicle I heard him scream "fu@*!". Very poor customer service attitude and overall a very uncomfortable (if slightly scary) experience. I will not be returning to this location for any future U-haul needs.

Jana L. 
Rating:
5.0

Customer did not leave a comment.

DARLENE W. 
No reviews have been submitted for this location.

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