Customer Reviews for YOG N Jackson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of YOG N Jackson

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Jose C. on

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The trailer that was rented to me had a short in the electrical system and fried the trailer wiring in my vehicle. I had to pay $300 to get it fixed on the side of the road. The equipment should be thoroughly inspected and tested before renting it out.

Jilana M. on

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Alyscia B. on

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Dan was so helpful. My morning did not start out well as the reservation I had reserved was somehow reversed and caused me some stress and inconvenience, he stuck with it, understood my frustration and anger with the mess up. He contacted the regional manager trying to figure out how to get things right. He did his part. However, I am disappointed in how the regional manager handled it, it was very nonchalant as if the mess up was my own fault. An apology was given but after all of the mishap and change in locations there was no discount or mention of it or anything to compensate for the reservation being messed up. Dan was AMAZING and did what he could and I didn't feel like I was being a bother. Although Dan was great, because of the way the regional manager handled it.. I probably will not use UHAUL again.

Robin Danny B. on

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Truck ran real rough, looked like it was burning oil. We made it there and back ok.

Mark M. on

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The owner of the pick up location was super helpful and incredibly friendly. He exceeded my expectations for service with a smile.

Merle N. on

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Jordan H. on

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First time using Uhaul and the people at this location were very helpful

Amy S. on

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Our pick up location was moved, customer service was rude and unhelpful. The owner of pick up location was the only bright part of our expirience. Very nice and very helpful. Will not be using Uhaul again, will not recomend uhaul.

Marcos R. on

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Larry was great guy and very helpful with my move.

Lee p. on

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Mr. Larry was very nice and provided excellent service. Would definitely recommend this location and him as well!

Skyler C. on

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The woman I spoke with to rent my trailer was not only unaware of my reservation, she also was extremely confused and agitated with the rental site. This extended my wait time by about twenty minutes.

Rachael G. on

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Kristynn W. on

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They were late to our pickup appointment. We were set 2 hours behind because no one was at the pickup location.

Sean M. on

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Thanks to Ty and Larry at YOG in Junction City for working with me to get the truck ~16 hours earlier to cover UHAUL corporate screw-ups for not getting me the truck as requested at 8am in Manhattan, KS the following day. Ty and Larry were great! I had movers coming at 10am the next day, but YOG did not open until 10am that day and I only had the movers for 2 hours, so they allowed me to pick it up the night before at YOG. I am not sure why UHAUL does not have drivers to get the trucks and all rented equipment to the one location requested by the renters instead of having the renters drive to multiple/different locations. Also, thanks to Rex's Auto for allowing me to pick up the tow dolly 16 hours earlier, even though cooperate for some reason said I could not pick it up until 12pm the following day. For this trip all these inconveniences added an extra 2+ hour delay to our move and an extra ~50 miles each for 2 vehicles. UHAUL also screwed me in Chicago for my move last year causing a 5+ hour delay (plus we had to drive 2 vehicles over 100 miles in Chicagoland area to get the UHAUL, no gas was reimbursed by UHAUL for either trip...with trucks that only get 8.5 MPG these miles add up). It will be Budget or Penske all the way next time or I will sell my stuff or burn it before it sees the back of a UHAUL truck again! Road assistance was quick though (performed by a local company, M and S service tire in IL, service orchestrated by UHAUL), the tow dolly had a slow leak, thankfully we noticed it when we had dinner and the tire did not shred and cause an accident on the interstate!