I would not recommend because the young lady did not listen or pay attention to what I actually needed. She put in return information incorrect.KALAEYAH D.
Trailer Rental & Towing in Junction City, KS at Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Junction City, KS 66441
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Have the trucks available at the site where rented!!! It is hard to find someone available to take you 30 miles to pick up a truck when you could have taken a bus across town and not have had to change day and time for pickup. What happened to supporting your local business'?LInda K.
The experience is fine, but my only suggestion is to have more than 1 person trained to assist customers to pick up a U-haul. Me and several other customers waited in line to be assisted for a good 20 or so minutes before we were helped. Besides that everything else went fine.JACKLYN S.
When you set up a location don't have the employees be rude or make you wait for then to finish stocking the shelves. The lady did not ask me my reservation number and was rude so I left and had to come back because she said she had none. But my experience with haul does not matter you still take the money even if it's inconvenience to the customer.AARON M.
Friendly serviceAPRIL K.
NoneOLUFEMI SUNDAY O.
I repeatedly tried to check in the vehicle online for hours even drove home for my laptop thinking it was just my iPhone and it didn't let me check in resulting me having to pay $24 extra for faults I could not prevent so I will not use that location or service again because it is a rip off. Talking bout 24hr service and they don't even work.Kerona C.
Daniel has a bad attitude. Not the best at customer service.TANNER A.
Was super easy dropping off using the app and would recommend them to keep doing this, if it's just a COVID thing, and I wish more places had drop off like this.Dakotah R.
Customer Service member was rude and treating us like we were stupid. Very passive aggressive.Keagan B.
The place I rented the truck from had no issues at all. I personally think that each customer should be told about the online check in feature, or at least explained how it works, when they are picking up their rental. The online check in is a great feature, but for someone who has never used it before, it was a little surprising how much is required to completely that process. Pictures are a great way to ensure the condition & location, but the staff should be checking over the equipment each day also, so the fact that the online check in is required to save a $20 charge seems a like a bit demanding especially for those customers who aren't that tech savvy.Kara P.
Engine light came in while driving. Might want to be sure maintenance is done before renting out but overall everything was great.WILLIAM L.
Daniel , the sales associate that helped me was amazing. Provided one of the best rental experiences. Because of her I will recommendnicholaus W.
Our experience with U-Haul was amazing! They even helped us with small problem we have encountered. I would suggest this place to anyone in Junction City Kansas!Wan K.
The truck broke down. My trip was delayed 10 hours and had to stay overnight in hotel. I contacted customer service and they gave me the run around and never offered a refund of any kind. I emailed a supervisor, Tracy Senner and never received a response.Michael W.
The General Manager was rude she went ahead and charged me $ 43.90 for waiting for the employee for over 45 minutes. I left and placed the key in the drop box. I called and she said, it was my lost and she yelled at me over the phone, that it was my fault.Lara S.
The young lady that waited on me was simply the best U-HAUL clerk EVER! I've rented U-HAUL off and on for the last 50 years. She's the best!Preston C.
Better customer service. Employee was overwhelmed and didn't explain anything. Seamed bothered whenever I asked questions.KEITH R.
Great Customer Service.Latonja F.
Great customer serviceRONALD F.
I think the truck/equipment ðŸšš needs wheels alignment maintenance services check.James C.
We told the representative that we were going one way to Georgia with our Uhaul multiple times. This was acknowledged. Despite this, we still were only charged for a local trip and once we got to Georgia and tried to drop the trailer off, we were told that if we didn't return the Uhaul back to Kansas, we would be fined $1450. So we had to drive it all the way back to Kansas. Such an awful experience. Uhaul customer service did nothing to help.Nicholas L.
Everyone was great, good communication and short wait..Robert B.
Staff should be more knowledgeable of equipment information and availability at other locations.Drew J.