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Terry F
Customer Reviews for Your Extra Attic Lower Roswell LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helped me was so kind and courteous. It is so rare to find good friendly service these days in the world we live in. It’s so sad I’m just used to getting treated poorly as a customer. I’m so thankful and grateful To have such a smooth easy process from start to finish and the friendly professional service was such a huge relief during the stress of moving. I wish I knew the man’s name who helped me but it was at Your Extra Attic storage. Thank You Thank you thank you! May God Bless you abundantly!
Kari GThe man renting me the uhaul and checking it back in was so nice.
Timothy TIt was one of the easiest and fastest UHaul rental experiences I've ever had.
LUCAS CThe customer service was exceptional at this location. No issues or concerns at all. Highly recommend!
Shetika WThe app did did not allow me to complete the return process. It did not allow me to take pictures as required.
JONATHAN CEvery time I’ve rented from this location it has been an excellent experience. Friendly employees, prompt and efficient service, clean and well maintained vehicles. As long as I’m living in the area I will always use this location
Holtz KThe truck was perfect for our needs. The rental process was quick and easy. Recommend.
Jeff HThis U-Haul location is my favorite! They are professional and customer service oriented!!!
julie gI've used this location twice for an in-town move. They were outstanding both times! My only suggestion for improvement is not with the location, but with the after-hours pickup... especially with the app. As fas as the location goes, the owners were fantastic. On my most recent rental, I had to call twice to request an extension because the friend I was helping severely underestimated how long it would take. Both calls were friendly, professional, and accommodating.
Jonathan GPickup and service were excellent but that truck should be retired. Steering was scary and the engine was straining to shift gears.
Kevin BThey were very friendly and accommodating.
nazario vFriendly staff
WILLIAM NAbsolutely nothing it was a great experience when smoothly the owner of the business is a incredible person
Cythnia MVery helpful and friendly staff.
Louis NI really liked Extra Attic location.
CRAIG DBetter understand and explain the additional $45 insurance… we were first told that it was for an accident , then we were told it covers our contents inside the truck…?!? Which is it?
Melinda FThe location I rented the truck from is very sneaky and manipulative
Taijah MThank you team at Your Extra Attic for helping me when the system booked for a truck that was not available. They went ahead and provided and alternate sized truck that met our needs!
Andrew CL9ved renting uhaul from this location..would highly recommend it.
KATHY TQuick and courteous service. I was in my rental in 15 mins. Will definently come back for other rentals.
Spencer SYour Extra Attic is staffed with super nice people who are always willing to help. A recent rental, the U-Haul app was down, and I was having trouble getting keys to my truck, and even though the facility did not open for another hour, they came out and opened the office and helped my get the rental.
Christopher HVery helpful, vehicle ready and clean
Mary PFriendly, Efficient and Helpful staff at this location. A+
THOMAS KGreat service made everything easy
James SThere is Nothing at this location that needs improvement. This location has exceptional customer service, I was in & out with no problem. I can’t wait til next time!
laquilla aStaff was very friendly and helpful for my first time renting a truck for moving. I will definitely use this location again in the future.
Kiran SRented the truck to move my daughter and friend into a new apartment. We drove through a heavy rain storm. The items at the front top of the truck got very wet. Another words the truck was not sealed like it should be. This after I told them there would be no problem. Not sure what go ruined. So things happen. i called the place I rented from to let them know the problem and that the truck should be fixed. I left this message and asked to call back if they wished. I never received a call or anything to acknowledge the problem. You would expect better in today's world.
Charles PGreat experience with a brand new cargo van.
Carol LPleasant and easy!
Julie SMuch more expensive than I thought- I was charged 19.99 twice for a van that I needed for less than 1 day for 4 hours.. I thought it was 19.99per day but I was charged $86.00 Was there something I should have known that I did not know
Travis PI wish all U-Haul locations were as clean, friendly, and helpful as the team at Your Extra Attic Lower Roswell. It was truly an enjoyable rental experience. Who would have thought that the rental location people would have made my day better? They did.
Kurt UYou great and you didn’t have to go inside because you can go online and get what you want and easy and and simple
Reginald MWe arrived after the location was closed; therefore, we dropped the keys in the box and did not have any interaction with any employees. The signage on the location was somewhat small and hard to see.
Barry CThank you
ALAN TMileage was wrong in system causing me anxiety about being overcharged
Jonathan BGreat customer service with a smooth, efficient process.
Jaz TGreat staff. Good value on vehicle.
Paul VConvenient location and process was easy to follow
Sarah CNothing, I was welcomed when I came in to pick up the truck. The truck was clean and I had no mechanical issues. Overall a great experience.
Kyle LMy new favorite place to rent from!
Randy RThe staff was good at the location but there's room for better customer service go forward.
Antonie DThe only negative is that they had a computer problem when I walked in without a reservation. But they eventually resolved the problem.
David LBest uhaul experience I’ve ever had. The owners are so friendly and helpful. You made my move so much better
Jeff BGreat service. Thank you Steve and co! - John
John MHave not received a final receipt.
Stuart RThe interior floor could have been swept, large lumps of dried mud presumably from work boots covered both footwells.
Mike CAlways a great experience.
SUSAN MDo not understand why U Haul does not rent vehicles out with a full tank of gas, requiring rentor to return the same.
Paul VI loved working with Steve and his wife. A unique couple providing excellent customer service. I have never had the truck brought to me. It was an amazing experience.
Dawn Athe location and the service on this location was great but the overall service was unpleasant. My first reservation was in another location and when I got there they told me that they did not have the truck that I reserved a week ago so they told me to pick up another truck in a different location so I end it paying more miles that I currently have to. So, NO, I'm not super happy with the disorganization but the people who gave me the service they were very polite and helpful.
Tatiana GAlways excellent customer service and always have the truck. I need when I need it. Thank you.
ANTHONY PFantastic location. Friendly and knowledgeable staff. Fast service.
Ron B