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SHAHABUDDIN N
Customer Reviews for Your Moving-Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trucks advertise 19.95 and it was charged 29.95? Not happy about that
KONSTANTINOS PDid an after hours drop off so no personnel/office contact but pretty straightforward.
Suzanne VAll was smooth.
NADIATOU FThis location has great staff with excellent service
Emmad MToday iam very satisfied thank you my friend
SHAIK AEarlier and longer serves hours
Mohamed Swell done.
WAYNE TNothing. I really recommend it. It's a 5-star service
Rene AThis location is the best U-Haul location in the city.
Emmad MWell I had a trouble with this location as I booked my appliance doly online and at the last minute the duy on the counter told me there is no such doly available and as result I returned the car without removing last peice of big appliance as I had not a proper doly called customer service and Karon helped me big time to get compensated to be abke remove the last piece of equipment. Thank you to regional manager Trevor also who was kind enough to support the case.
Edgar MThis is best rental dealership around due to its staff
Emmad MHaving clean units
Adriana VBrother at the front desk went above and beyond with his service. Friendly, patient and super understanding. Thank you
Ricardo LHelpful and excellent service
TRACY JGreat Company, Had me in and out, 10 out 10 Service
Abdullahi OTheir customer service was so good.
ENDRIAS ZThis is the best U-Haul location in Toronto the staff are very kind and helpful
Emmad MGave me a truck without a previous reservation which is always nice.
Roy RReservation was 10:00am. It was pouring rain, app sign was so difficult, the store employee came 10:15, by that time few people waiting outside were soaked with rain water. The employee logged in his computer, he couldn't complete forms his end to release the vehicle. He couldn't make payment transaction complete, ask manually enter my visa card, that I didn't feel comfortable at all. After all some how I complete all formalities on app and got the key for vehicle. Pathetic experience. Never uhaul rental again.
ROMAL DThe U-Haul staff member was very helpful especially in getting my rented truck safely out of its parked position quite near adjacent U-Hauls. His instructions were clear, understandable and helpful! It was a bit tricky getting to the after-hours KEY Drop Box
ROBERT LVery helpful and friendly service.
Cynthia LExcellent
HAROLD CThanks for your service.
ABIEL DPerson there rude and said I needed to find another location. I was late for a flight so couldn’t. He took keys and walked away mad.
Paul Ksomeone broke into the uhaul and stole the dolleys
Hassan IThe guy was amazing and he gives us good service and overall I recommend this place
HUZEFA KVery nice truck
Anthony FI drive 25miles and filled gas 25$ still Charged me money for the gas by excusing gas is low. It was at the same point when i picked and left
Vinay APrince offered great service & support. Everything went seamlessly.
JASON CI get charged for 156 e not 19,99
GIUSEPPE QWas closed. Your app is brutal. Full of glitches.
CAMERON LFrom start to finish everything went smoothly with our cargo van rental. The van was clean, gas tank full and paperwork completed efficiently and explained clearly. Will rent from this location the next time I need a van.
SETH MGreat costumer service
MARIO GEverything was very good.
KHONDOKER KHe gave me wrong guidance.
HAKIM JThis location has the highest quality customer service then any truck rental in Toronto, the staff go out of their way to make everything go smoothly.
EMMAD MVery fast service
CHRISTOPHER ASo my pickup time was 8:30 pm last night . I went there I did everything as I have to take the key but I want to start the car - the car was not started . I tried a lot. The car was fully dead . I waited there more than 1 and half hour in this freezing cold weather just in the parking lot also I took mover just paid them 2 hours for nothing cause I have to wait until the assistance come to jump start the car.I hope you have record and everything . The road assistance told me not to turn off the car cause this battery was completely dead it can be happened again in the road so i also have to pay for more gas. It was totally bad situation for me. It was my first time renting U-Haul but I am sorry I didn’t accept that will gonna happen.
Intekaf AHad to switch vans 4 times because they were all filthy. Asked employee if they clean their trucks and he said, not in the winter. Horrible
DANIEL AThis is the best location in all of Toronto. The staff is helpful
EMMAD MThe battery of the was dead I was 40 minutes ait side of the car to wait for some body to help me to sarart the engine on because of the car battery not working
EYASU TGreat customer service
HAROON AThe vehicle I ordered was not ready and got stuck in the snow. That forced us too squeeze in far more stuff into a smaller vehicle than we anticipated. The owners were not there on time as well, forcing us to wait longer to get there thus delay, delaying the entire move. Because of the screwup at that location, it added at least an extra hour or so to our day. That’s not acceptable. More than that they didn’t offer any additional discount for the trouble they put us through. This place is not run very well at all and it seems the ownership of it is very irresponsible. Customer service was terrible. They’re only good thing was they didn’t charge me for the larger vehicle.
JORDAN VFirst, a person who speaks English well or at least can make themselves understood; second, a customer service representative who is willing to do their job and help the customer with empathy, not arrogance.
VICTOR Rnot enough staff
Kim BThe customer representative was very helpful
Anceline CThis U-Haul location has the best staff, They are always kind friendly and helpful. I drive by other locations to use this one.
EMMAD MVery fast service
CHRISTOPHER AI leveled up the gas whatever it was exact, still you charged me for 9L. Due to snowstorm your location had lots of snow and I stuck for 5 hours in your parking slot for returning the vehicle. You were suppose to clean the way for vehicles to be returned easily. And then you charged two times rental fees??? Your vehicle alignment is very bed, I have to tilt the steering to drive straight direction? Wiper stuck in middle of the trip. Worst worst experience ever. I am not going to recommend anyone. And you charged me $20 because it was after hours return? When I was booking it, I selected the drop off time, that time Uhaul didnt mentioned anything.
YASHKUMAR SThe service person at the location was excellent to deal with and provided superb customer service!
Richard CThe location is covers for most users with good parking so if you bring more trucks would better so far it is fantastic
MICHAEL GStaff was very helpful and explained everything clearly. Drop-box was very easy to find for drop-off after business hours.
JEFFREY Lmaybe help with connecting trailer
ALEN VThis is the second time i have rented from this location.. Both times the U-haul agent was 5 minutes late arriving to open the doors. The vehicles are not well maintained... If i am local i will rent here as the vehicles are cheap..
JEFFREY P