Customer Reviews for Your Moving-Supplies
(U-Haul Neighborhood Dealer)

Rating:

2.0

Person there rude and said I needed to find another location. I was late for a flight so couldn’t. He took keys and walked away mad.

Rating:

1.0

someone broke into the uhaul and stole the dolleys

Rating:

5.0

The guy was amazing and he gives us good service and overall I recommend this place

Rating:

5.0

Very nice truck

Rating:

1.0

I drive 25miles and filled gas 25$ still Charged me money for the gas by excusing gas is low. It was at the same point when i picked and left

Rating:

5.0

Prince offered great service & support. Everything went seamlessly.

Rating:

1.0

I get charged for 156 e not 19,99

Rating:

3.0

Was closed. Your app is brutal. Full of glitches.

Rating:

5.0

From start to finish everything went smoothly with our cargo van rental. The van was clean, gas tank full and paperwork completed efficiently and explained clearly. Will rent from this location the next time I need a van.

Rating:

5.0

Great costumer service

Rating:

5.0

Everything was very good.

Rating:

1.0

He gave me wrong guidance.

Rating:

5.0

This location has the highest quality customer service then any truck rental in Toronto, the staff go out of their way to make everything go smoothly.

Rating:

5.0

Very fast service

Rating:

1.0

So my pickup time was 8:30 pm last night . I went there I did everything as I have to take the key but I want to start the car - the car was not started . I tried a lot. The car was fully dead . I waited there more than 1 and half hour in this freezing cold weather just in the parking lot also I took mover just paid them 2 hours for nothing cause I have to wait until the assistance come to jump start the car.I hope you have record and everything . The road assistance told me not to turn off the car cause this battery was completely dead it can be happened again in the road so i also have to pay for more gas. It was totally bad situation for me. It was my first time renting U-Haul but I am sorry I didn’t accept that will gonna happen.

Rating:

1.0

Had to switch vans 4 times because they were all filthy. Asked employee if they clean their trucks and he said, not in the winter. Horrible

Rating:

5.0

This is the best location in all of Toronto. The staff is helpful

Rating:

3.0

The battery of the was dead I was 40 minutes ait side of the car to wait for some body to help me to sarart the engine on because of the car battery not working

Rating:

5.0

Great customer service

Rating:

2.0

The vehicle I ordered was not ready and got stuck in the snow. That forced us too squeeze in far more stuff into a smaller vehicle than we anticipated. The owners were not there on time as well, forcing us to wait longer to get there thus delay, delaying the entire move. Because of the screwup at that location, it added at least an extra hour or so to our day. That’s not acceptable. More than that they didn’t offer any additional discount for the trouble they put us through. This place is not run very well at all and it seems the ownership of it is very irresponsible. Customer service was terrible. They’re only good thing was they didn’t charge me for the larger vehicle.

Rating:

1.0

First, a person who speaks English well or at least can make themselves understood; second, a customer service representative who is willing to do their job and help the customer with empathy, not arrogance.

Rating:

2.0

not enough staff

Rating:

5.0

The customer representative was very helpful

Rating:

5.0

This U-Haul location has the best staff, They are always kind friendly and helpful. I drive by other locations to use this one.

Rating:

5.0

Very fast service

Rating:

1.0

I leveled up the gas whatever it was exact, still you charged me for 9L. Due to snowstorm your location had lots of snow and I stuck for 5 hours in your parking slot for returning the vehicle. You were suppose to clean the way for vehicles to be returned easily. And then you charged two times rental fees??? Your vehicle alignment is very bed, I have to tilt the steering to drive straight direction? Wiper stuck in middle of the trip. Worst worst experience ever. I am not going to recommend anyone. And you charged me $20 because it was after hours return? When I was booking it, I selected the drop off time, that time Uhaul didnt mentioned anything.

Rating:

5.0

The service person at the location was excellent to deal with and provided superb customer service!

Rating:

5.0

The location is covers for most users with good parking so if you bring more trucks would better so far it is fantastic

Rating:

5.0

Staff was very helpful and explained everything clearly. Drop-box was very easy to find for drop-off after business hours.

Rating:

5.0

maybe help with connecting trailer

Rating:

2.0

This is the second time i have rented from this location.. Both times the U-haul agent was 5 minutes late arriving to open the doors. The vehicles are not well maintained... If i am local i will rent here as the vehicles are cheap..

Rating:

1.0

⭐☆☆☆☆ I had a very disappointing experience at the U-Haul location at 1450 O’Connor, Toronto. I reserved a 20’ truck for January 8, 2024. When I arrived, I was told the rear door wire was snapped but “manageable.” In reality, the back door was open and could not be closed—even the employee was unable to close it. I was given another 20’ truck, but the staff told me the fuel was below 1/4 tank and instructed me to put gas in first and return it at 1/4!!! When I jumped in it was 1/8 so added 12 liters of fuel (about $15) immediately and attached the receipt at key drop. The truck was driven only 24 km, yet I was still charged an additional $14.50 for fuel!!!! As all know, UHAUL never charge credit cards before the receipt issued. To make matters worse, my credit card was charged $157.67 !!! while the receipt emailed to me shows $89.19(gas overcharge included)This kind of overcharging and poor handling is unacceptable. I would strongly recommend avoiding this location or double-checking everything very carefully. If you don't check your bank transactions you won't be noticed that they charged you more!!!!

Rating:

5.0

I’ve been renting uhaul for years and this is the best location I’ve used.

Rating:

4.0

Although I’d recommend this place based off of the location and the easiness it was to get the truck, the truck that I received had only 1/8 of a tank of a gas which was really inconvenient as I was on a time crunch. The windshield was covered in thick ice and the back doors were iced shut. I know it’s winter, but everything seemed very inconvenient.

Rating:

4.0

Do a vacuum clean in both the interior and the back. Top up all fluids including windshield and power steering.

Rating:

5.0

Great location, great staff

Rating:

1.0

The vehicle that was reserved was not available. The truck provided had not been cleaned. the gas tank was only at 1/4 Absolutely terrible experience

Rating:

5.0

Staff was very supportive and will recommend to book your UHaul from this location.

Rating:

5.0

It was perfect. Customer service was great from start to finish.

Rating:

1.0

The lock was not opening such a waist of time

Rating:

5.0

Best service

Rating:

4.0

Be more careful to calculate the rental costs accurately the first time. Thanks for re-issuing the correct invoice and receipt. Hopefully, only the correct invoice's total should be deducted from my visa. All the best! Bob Lister

Rating:

5.0

Excellent and quick service. No issues throughout the process. Highly recommended

Rating:

4.0

The person at the counter very helpful and supportive. However, the truck was not clean and looked messy. Overall good experience with uhaul this location as compared to other nearby branches. Highly recommended.

Rating:

5.0

Quick pick up and drop off.

Rating:

5.0

Polite young fellow receptionist